Post # 1
So long story short, I fired my caterer on May 25th because I heard some awful things about his catering company from both my venue and my wedding coordinator. I emailed the owner and told him that I decided to go a different route and that after reading the contract I signed, would like the deposit back. (The contract stated that only up until 10 days before the event the deposit would be nonrefundable) He said that he would be in the office the following week and would mail it out to me.
Well that week came and went and I finally called last week to find out what was going on. He told me that he still hadn’t been in the office and that the deposit would be mailed out this week.
I emailed him yesterday to see if he mailed it out and I still haven’t heard back. I’m thinking about sending him the following email and mailing letters to the addresses listed below via certified mail.
Since I have not gotten a response from the last two emails that I wrote you, and since it has been 20 days since I first canceled our contract and asked for the deposit in the amount of $1,926.41 check number 696 issued on 3/20/2012 back, I’m afraid I’m going to have to start the process of going to small claims court. I really hate that it has to come down to this but with your lack of response, I feel as though I have no choice. Since there are multiple addresses online for the exact location of Blue Tuesday, I will mail out a formal letter requesting a refund to the following addresses:
I’m sorry it has to come to this but I cannot keep waiting for the return of my deposit with my wedding approaching so quickly. I hope to hear from you before drastic measures are taken.
I was then going to go next week and fill out the proper forms through the court. Has anyone ever had to do this before? Is there something else I should be doing? I just feel like 20 days have passed already and I still have yet to receive my deposit back.
Post # 3
First off, don’t use “gotten”, use “received”. You want to sound intelligent (not implying that you aren’t) in your letter. Also, just be direct and to the point but don’t be snarky. Snarkiness makes you sound immature and you don’t want to come off that way. When is your wedding? If you haven’t received your deposit back within 30 days of your cancellation, then yes, proceed with the claim. Also, don’t use “afraid” because you want to him to know you are serious, not apprehensive. Lastly, do not apologize. You have done nothing wrong since according to your contract, you were well within your rights to cancel at this time. Good luck.
Post # 4
I tpyed a whole response and it didnt post?
Post # 5
You used the word “since” quite a lot in the first paragraph – I would suggest removing that and re-wording slightly. Here is my suggestion below.
You have failed to respond to the last two emails sent to you dated ____ and _____, It has been 20 days since I first canceled our contract and asked for the return on the deposit made in the amount of $1,926.41 (Check # 696 issued on 3/20/2012). If I do not receive the full deposit back by July 1, 2012, I will be filing the proper small claims paperwork for full restitution. As there are multiple addresses for Blue Tuesday, you will receive copies of related documents at the following addresses:
I thank you in advance for your kind and swift attention to the matter at hand. My hope is to have this resolved without further incident.
Post # 6
Let’s try again-It didnt happen to me but someone I knew with a photographer years ago, he did the service and took 1 1/2 to send her Walmart prints.
My suggestions- See below but also remove the line about taking them to small claims court instead state that you will escalate the matter if not resolved. Do not apologize ( take out I am sorry and afraid) this is happening due to them not being honest, remove the fact that you will send to several locations just do it and when you certify the letter make sure you keep the return portion from each address. Also send it to the address directly on your contract first and foremost. Make sure you keep a copy of the letter, make sure you include copies of the email showing when they said they would return your deposit. Give them a specified time to resolve the matter no more than 7 days is my suggestion so send today if you can if nothing by next thursday friday morning send in the court docs with your fee.
Next-go to the courthouse, get the papers you need (most times it is free depending on your state/county). Complete them and list all the addresses and wait to see what happens.
Post # 7
MrsMindle you wrote a perfect demand note….
Post # 8
@MsMindle: Thank you so much! That is perfect. I just feel bad (even though I know I shouldn’t) so I was trying to be nice. I agree that I needed to be more direct.
Thank you all so much!
Post # 9
I’d edit this post asap and take out the name of the caterer ASAP.
Post # 10
@Calybug: I agree with your suggestions.
The majority of your email is perfect, but just stick to the facts, and do not apologize. Keep us updated!