Post # 1
Happy Thursday, Bees!
Well, I am getting married May 12, 2012 and ordered my dress back at the beginning of August. They told me it would be in sometime in November. Well, my veil came in about 3 weeks ago, but no dress yet. When I talked to them a few weeks ago while finalizing the Bridesmaid or Best Man orders I asked about the dress and they said “any day now”…
so… should I call again and follow up or wait until after the 1st of the year to see. I still have 4 1/2 months until the wedding so it is not like I am running out of time or anything, but trying to accessorize with only having tried it on once, for 30 minutes about 4 1/2 months ago is putting my memory bank to the test!
Thoughts? How long did it take your dress to come in?
Post # 3
If I were you, I would follow up after the first of the year and if they say ‘any day now’ I would press them for more info. Ask them to call the designer or factory and see what the status is since it was supposed to be in in November. If they try to tell you to ‘calm down’ since your wedding isn’t until May, lie and say you scheduled Bridal portraits for January and will lose the deposit if you change the date. Or even say you pushed up the wedding date and it’si critical that you get your dress in the next two weeks.
I had an absolute nightmare dress situation. IT was also supposed to come in few months before my wedding, but of course it didn’t arrive until 2 weeks before my big day. And it needed a ton of alterations, because the manufacturer messed up my measurements and it was too small! My biggest regret as far as the dress is not lying to the bridal salon about the wedding date. I even tried to call corporate, but they just referred me to the salon that was ignoring me.
Post # 4
@moderndaisy: the bridal portait idea is a really good one to light a fire under them a bit if it hasn’t arrived because up until this past week I was not going to do them but my mother insists that I do… so I really do need it before May!
Also- I just want to make double sure it fits because ,during this Christmas in particular, I have been eating everything that isn’t bolted down… so I may need to watch myself a lot more closely than I have been 🙂
Thanks for the response!
Post # 5
Call them after the holidays and don’t hang up until they can give you a specific date for getting your dress. Over a month late without an ETA is not okay.
Post # 6
If it has been a few weeks I would call again, and say what modern daisy said, that you were getting anxious, and that you scheduled your bridals at the end of january thinking your dress would have been in already and you can’t reschedule. I would also then call every friday around 3 until the dress gets here. Hold them accountable to the time that your dress was supposed to be in. Ask for an exact shipping date/time line or tracking number if its avalible. Do not let up. Ask to be upgraded to overnight shipping at their expense due to the dress being late, and that you will need alterations before your pictures.
If the dress hasn’t arrived or if you haven’t gotten an answer about it shipping (ie a tracking number) by Jan 6, ask to speak to a district manager/corporate. You will probably not get a response until the following monday, but January starts bridal season and unless you are on top of this, chances are they wont be.
Hope This Helps
Post # 7
@msfahrenheit: Yes I have heard a lot of horror stories on here about dresses being late… and so far they’ve pretty OK at keeping me updated about my veil, Bridesmaid or Best Man dresses, etc… but I just didn’t want to jump the gun too much with them since I know one of the consultants there and know she would let me know when it came in, so I know they’re not just sitting on it.
@dallasbride2012: thanks for the response! I wasn’t aware than January starts bridal season ( although that makes sense), so definitely good to know! I will wait until the week or so after the holidays then start my nagging 🙂