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Oh that is gorgeous.
I'm sorry they misinterpreted you. You've NEVER came across like that to me at all! I don't know what they want in a vendor, but be thankful you don't have to work with them now! All your good work will shine through with your other clients.
And overpriced isn't your motto. You know that. They are missing out!
it sounds like you have a good business on your hands.. sometimes it's also about the business choosing their clients as well as the clients choosing their vendors. It looks like you just found one that was not compatible with you. I'd appreciate the options and frank answers, personally. It's nice to see options that are tailored. It doesn't sound like you're innundating them with extras, just ranges of things. i'll attach something pretty, too.
max_studio_scent.jpg (10.6 KB, 44 downloads) 2 years old 
Hey there- I'm sorry you're having a bad day. I get it because I'm a small business owner too. I also understand because my Dad once owned a wedding venue. We got all kinds of rude comments and most of the time it was from people we considered friends. I think partly because they think they should be entitled to a discount or special treatment or something. Who knows. At the same time though, we had tons more great comments and referrals from strangers. I'm sure that you have the same. Hang in there...
OMG EJ you have no idea. I was so surprised and it's true you can get someone to do what I do for a cheaper price. But they would be doing what I do not getting a design for it. And the product that she was describing honestly I have seen people her DIY!!!! and she could definitely diy it for cheaper. But to say "I hate her attitude and would never buy anything from her" OMG. really?! and then the other person that said I was "overbearing" was a designer that got mad because I suggested different ways to present everythiing before I knew he was the designer at an event (I was helping put some stuff together). I would have told him it was gorgeous or something like that. I mean dang. That just sucks because I have put my heart soul and every waking minute I have into my company. I don't want to have a bad name.
dont worry maybe that person you were helping was having a bad day and decide to take it out on you. some people are like that. *sighs* wish people wouldnt do that.
*Hugs* I'm sorry you're getting that! What a horrible day! You always come across really nice, to me! I'm sure you'll get 100+ more awesome people to make up for the snotty 3!
@melissa: me too. i prefer to know that i can get a lot more for $15.00 more, than to get what i asked for only to find out that for $15.00 more I could have gotten something more extravagant or for $50 more for that matter. i love those shoes!!!
@vintage: i know right? i don't kiss ass well. and if i don't like something i am quite frank. i called and apologized to someone because well i told her not to mistake my passion for arrogance. i am very very very passionate about what i do (as y'all can tell from my post count) and i love helping people. it was like a slap in the face for me and i appreciate the person who told me so much. i don't want to be called arrogant etc because i am not arrogant. i am pretty confident but not to the point where i think i am the best at what i do. i am ALWAYS looking for ways to improve and to see what clients like etc.
There will always be some crappy people to talk crap about yoru business. IT WILL HAPPEN. My dad owned his own business and it's a constant battle of not being able to please EVERYONE. But the people you do make happy? They will LOVE you for what you do.
sigh i love this...
@medina: maybe it's my approach because three people have said it and honestly i would never work with two of them and have to work with the third :D... lol i am overbearing.. i have been told that before that I bulldoze over people. but i have never been told except here in this city that people will never work with me. i am definitely not someone to be a yes person, it's not who i am...
@HB: omg i come across as honest i call a spade a spade. i don't say some country bumpkin sh.t is gorgeous when it's not. i say hmmm have you seen this you could get x y z for this price... i think it is making me angry and sad at the same time because dude step your game up and create something spectacular instead of recreating someone else's work, you know?
@ej: very true.. folks were telling me that everything that i do is stellar... i just am soo sad right now because here if one person says it they tell everyone.
@cre - yes - sometimes a little more makes a huge difference. As the designer, it's your job to search on their behalf and keep those things in mind. A lot of people really look at the bottom line without considering what they're getting - service and experience. I'm a designer myself and find that too. When doing decorating, I had someone completely rip off my design b/c she said she could get it cheaper at Home Depot. Sure, of course you can.. but I spent a long time looking through a zillion samples to find you the Perfect Everything. Sigh. I'm here for ya lady!
Crebre I wouldnt get too down about it...sometimes people just suck ;) But really,..we all love you on here and have never thought anything bad of you at all...its just going to happen...especially in a business like yours...that not everyone is going to appreciate your method of doing things...like you said...they just want to hear what they want to hear. So i wouldnt worry about it too much...think of all the people that have said that they loved you...im sure that they WAAAAAAAAAAY outweighed the 3 that said they didnt.
Oh grass! how cool! I like it. Very earthy and natural.
And yeah i was thinking maybe they wanted a vendor to kiss their ass....my dad is like that sometimes and likes to feel like the "man in charge" and maybe THAT is what that client wanted. Some people get off on that crap and being clambored over by vendors.
Backlash blows though...cuz you know your heart is in the right place.
COME ON - - enough already - - are you serious - - pick your head up, don't be sad and yes like EJ said, be thankful you aren't working with those prospects. I mean if thats what they're saying about you now imagine what working with them would be like.
Owning your own business is tough – you’re definitely going to have some haters, stay focused and remember w/ every hater comes 2+ more clients. It’s a dog eat dog world out there and especially at the moment due to the economy. Now you know you aren’t over priced, come on!!!!
So when you hear that hearsay close your eyes kick’em in the junk open your eyes move on and stay proud! Proud of your company, of your services, your final product, and most of all your prices…..
EDIT = you should be the one determining your clients if thats the way they act. Heck we were interviewed by both our photographer & florist....Yup thats right!!!!
I think you just have to realize that different people have different styles - these people may not be good clients for you, but that doesn't mean that there aren't loads of people out there who find your style perfect for them! Being in a business means you get exposed to all types of clients, and some of them are just not going to be right for you, but you can't take everything they say to heart.
@Cre- Totally! I would prefer honesty to going and finding out I could have gotten more for my money and wasn't told! Melissa is right! It's your job! If they don't like it, they should have thought about it before they hired someone to do it for them!
@melissa: i seriously have had vendors copy the concepts i have done at shows and exhibit it at another show. i mean WTF?! and yes if you can do it better than i take notice because i should be able to do it the best i am very competitive like that. i want to be known as the best and i just don't want to step on people's toes to prove it.
@ms. teddy: i know but i don't want folks to go around giving my business a bad name. you can hate me but you can't hate what i do... especially on the budgets that some people have. i have made a zero budget look awesome... we put her money into the lighting 
and people said it was the best event they have ever gone to.
@ej: i think so. i'll email you the entire story etc. it's about a product that i offer and she only had x to spend and said specifically i don't want to see anything else but i explained to her that i would send her the questionnaire with all the options and the top two sections were in her price range and she could select from there and she got mad i guess...
@jackie: i know!! i cannot wait until i am at the point where i can interview my clients. i seriously considered giving the one her money back (she had already been put out of another vendor's business and the other vendor gave her my card). and folks here like things that i would NEVER EVER EVER EVER LIKE. i know of one vendor who goes to michael's to do the client's things, why would you want me if i go to michael's, you can do that yourself!!! and i do shop at michael's i love it but i shop more in the crafts to DESIGN AND CREATE a funky aspect. i mean i am just bummed but yes i definitely didn't want the one person as a client (i would have only made $15.00 for a profit!!!!! and the designer dude, i mean i didn't know who he was i would have never spoke to him the way i did, i thought he was there to set up tables etc not as the designer because he was wearing a sweatshirt and a pair of slacks with sandals at the event, he changed later you know...)
@historienne: i know but it sucks because they were attacking me on a personal level. i mean this isn't my hobby it's my career. there's a huge difference in a hobbyist and someone's livelihood. this is all that i have and is my baby.
thanks everyone for making me feel better. what y'all see here is who i am. i don't try to hide that from anyone nor try to disguise it to get farther (or further lol) along. i try to be true to myself because if i fail then at least i was me who failed and i am very happy with being me. but seriously i hate this city the people here are so friggin' odd. i mean STRANGE!!!!!
Okay, sounds good lady. That client sounds too high maintenance to me.
I figure this: if she wanted something THAT specific...well, don't hire a damn wedding planner! Planners are there to help you get to your vision and execute it within a budget! I mean, hello, be open to ideas. Duh! Otherwise, you're like an unused resource I think! Which is unfortunate...it's like letting girl scout cookies go to waste...it just shouldn't happen =]
yeah it was more for a product than a design but whatever. it's like going to manolo and telling him you don't like that shoe and you would rather have x, y, z. i am tired of these people.
As a client (of anything, including resorts) I always search out reviews. If there are no negative revieews I'm a little suspicious. So I read all the negative and positive reviews and here is how I make my decision.
I see what is the common thread in the negative reviews. There usually is one. Then I pick the vendor whose negative reviews highlight a trait I don't care about - like arrogance :) or something else that does not affec the quality of the product. Now, I might not even experience this negative quality but I know that even if I do it is something I can live with and am unlikely to get a negative surprise in finding out this vendor falls down on the qualities that I do care about, like timeliness on the day off or politeness to my guests.
If your business grows to a good size and has a reputation (which you absolutely want) you will have negative things said about you. There will probably even be a concessus on certain negatives and that is totally okay. You can't control having negatives out there but you can control what those negatives are and if they are ones you can live with. The ones these asses were talking about? Being "too much" "showing off how much you know" "presenting a gazillion options" I think these are negatives you can be proud of. I know they wouldn't put me off a vendor.
It's okay to have silly people dislike you. Much better than having awesome people dislike you. :)
As a business owner myself, I can relate completely. Honestly though, I doubt you're overpricing your services. If anything a common problem is underpricing!! I am a firm believer that if YOU value your services & price it accordingly, your customers will too.
Whoever said these things about you is obviously not meant to be your customer. Your price may or may not be higher than others in the industry (no need to apologize) but it sounds like you go above & beyond to make your clients happy!
Don't worry if you lose business from people like that... personally, I'd much rather wait for the right customer than have someone that's impossible to please. :) I always assume that people who complain about prices 1. can't afford it anyway and 2. must complain everywhere else & try to scam a free haircut or dinner out. Blech. Who needs customers like that??
very true. and i will say that i have been told i come across as overbearing and arrogant because i do know a lot about things. but i don't know everything. heck i am amazed at the things folks here do and refer my diy clients here to get more info or i tell them to google it if i cannot help them... i mean seriously who wants to hire someone who doesn't know and has to go ask questions. i would never want someone like that working for or with me. i am overpriced because i have to make a profit wtf?! sigh.... my clients love me and i am blessed because of that but i understand people on a budget as well heck my own wedding is only 5000 but i also know to get the most bang for my buck i have to do different things like the friggin' thursday wedding. seriously i would love to get married on nye in the middle of the city overlooking things, guess what: I CANNOT AFFORD IT. i am okay with that, but you're danged right i am researching the best options to get what i want and hiring the best people to work with me. i am like truly disenchanted right now because everything that i am is my company. the good the bad and the ugly.
@RB: miss you girlie!!! my price is fair there are folks cheaper and more expensive. i try to treat everyone as if they are my friend. i believe as well that you get what you pay for and that people will have to pay me what i am worth. i am underpriced as a coordinator. i have read on here that people are paying coordinators three or four times what i charge (i wish)... and for the design work i know that folks are making 3 or 4 sometimes 5 times what i charge because i believe that i can get a profit without ripping someone off...
@crebre80 You are amazing! I used to do events. I was an SE manager of a big corporate pharma company. We did $1mill plus in revenue a year and ya know what girl, you are WAY stronger than me! I could NEVER do it on my own so kudos to you! I left for 2 reason, I couldn't stomach watching so much money being thrown down the drain on parties when it could have been put into medical research to further their pharma world for good rather than just to party it up but the 2nd reason was more just the stress of it all and the long days. But I did consider going out on my own after that and there's no way I could do it. I'm just not made of that and it's so clear you are, you're a strong, powerful and confident woman and there are going to be those clients and vendors, ESPECIALLY when you're good, that are going to talk, there are bound to be haters, it comes with the territory! Keep your head held high and go look at pics of your work and remind yourself of what you're made of. Like I said there's always gunna be haters when you've got something good so stay strong and carry on. I envy the courage it takes to do what you do please take it from someone who knows exactly what it takes!
@cricket: you are soo sweet.. it makes me sick to know that other vendors are doing a 500% markup. seriously?! why?! another vendor and i are basically sponsoring a bride, her mom died and we wanted to help her because well i don't know what i would do if my mom wasn't around. i am making zero. not one dime, everything that she is giving me i am putting back into her event to make it as spectacular as her mom would have. i mean she said glowing things about me but to be blindsided by this hurts. i just looked at pix of my things and smiled. but i know that i am an outsider here (i'm from a different area) and it's hard for me to get excited about things that are outdated etc especially when there are soooooo many different options.
Sorry you are feeling bad. My first impression was that they probably couldn't afford it and were trying to make an excuse. My brother is a GM of a upscale restuarant and people often try this with him.
I honestly feel that if you are really good at what you do, then there will be people who have bad things to say. It doesn't mean that the things that they say are true, but that just comes with the territory.
(((HUGS))) I feel ya, I'm having one of those days weeks, too! Maybe we can drown our sorrows together with a sweet treat? ;) Keep your chin up, if they don't want your help or ideas, it's their loss!
Sorry you had such a bad day. :(
I will offer another perspective though. If I tell a business I want "W" and don't want to see other options, and they send me "X, Y, and Z" to consider...well, I'd honestly be annoyed and probably think they were a little overbearing. I don't know all the details of your sitch, but there may have been reasons she didn't want to look at other options (maybe she's sick of making decisions, for example, and wanted to just go with simple and easy and not worry about it).
I would not badmouth the person, but I would likely not recommend them to others or use their services again.
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Beekeeper
OMG I cannot believe this. I am so sad right now based on something that a friend/vendor let me know that 3 folks are saying (basically that I am arrogant and over priced in my company). The person that said that spent an hour on the phone with me and got mad that I sent her different options that I could do for her :(. I am just irritated beyond belief because I cannot believe that. I try so hard to make people happy etc and was described as arrogant and a know it all. wow thanks appreciate that. Someone else said that I was over bearing because I tried to give them different options, etc and show them what I would do if I were them. I am just very sad etc. I try to be exactly who I am and to give people who I am because that's who my company is and it's very sad to know that some folks want you to kiss their behinds and tell them exactly what they want to hear... Gosh I just don't get folks, you know?!
Guess I need a pick me up...
ohh a pretty... sigh..
but i guess i shouldn't even try to show people the best of the best that they can get for their money