So disappointed in wedding flowers

posted 2 years ago in Decor
Post # 2
Member
1722 posts
Bumble bee
  • Wedding: June 2014

What a bummer! You spent a good amount of money on flowers. My budget was super small and so we barely had flowers so I can’t compare but I wonder if you could refer back to any e-mails / correspondence / quotes / contract / inspiration pics with your florist. For instance, if your quote included chair garlands and decor for the bar…then it should have been there, so they ought to explain why not… 

 

Post # 3
Member
42510 posts
Honey Beekeeper
  • Wedding: November 1999

sandforsilver:  If you are not happy with the product, of course you should talk with the florist. If your contract specified what you were to receive and they did not live up to the contract, you can ask for a partial refund. Even if you had an understanding of what you would receive, if it isn’t spelled out in the contract , it is left to interpretation.

Most vendors want to make their customers happy. Go see the florist and resolve your concerns.

Post # 4
Member
458 posts
Helper bee
  • Wedding: July 2014

I’m not sure where you live or how many tables you had, but in SoCal what you wanted would have cost way more.  I’m paying $4700 and there’s no bar decor or full lines of flowers.  Where are you located??

Post # 5
Member
1649 posts
Bumble bee
  • Wedding: August 2015

We paid about $600 for my brother’s wedding and received 8 boutonnières, 8 BM bouquets (small ones though, eight roses each), 4 mid size floral arrangements, and rose petals for the aisle. We purchased vases and $40 worth of carnations (about 300 stems) to do the centrepieces ourselves. Centrepieces are a lot of money and depending on the florist it could be hit or miss. 

Do you think you could discuss this with your florist? If you didn’t get what you were promised maybe you could get some sort of partial refund. Did you get a contract stating what would be provided?

Post # 6
Member
1248 posts
Bumble bee
  • Wedding: April 2014

sandforsilver:  If you didn’t get what you had contracted for then definitely contact them! If it’s written into the contract/correspondence that the jars were meant to go the length of the table and that you were meant to have a garland, bar decor etc that never turned up then it’s a breach and she should have to compensate you in some way – money refunded etc. Of course that doesn’t make up for your vision not becoming reality on the day but she shouldn’t get away with not providing what was paid for.

Post # 9
Member
1248 posts
Bumble bee
  • Wedding: April 2014

sandforsilver:  I would start my emailing them so you can write your complaints down coherently for them and they have to respond to them. I was not happy with my florals (initally) for the wedding. We went to pick the bouquets etc up on our way home from the hair dresser and they were the wrong colour, wrong style etc. Completely at odds with the written contract and inspiration pictures they had asked me to provide. They managed to somewhat fix them that day but I was nevertheless pretty pee’d off and wrote them an email after the wedding outlining what was wrong and how disappointed I was given the clear instruction they had/meetings we’d had etc. They were very, very apologetic and completely agreed they had stuffed up. I wasn’t offered any money back but told ‘next time I will get VIP service.’ Umm, there will be no ‘next time.’

Post # 10
Member
42510 posts
Honey Beekeeper
  • Wedding: November 1999

sandforsilver:  That’s why you need to talk to the florist. If items you paid for weren’t provided, your florist needs to check and find  out what went wrong and fix it. Did they misunderstand the order? Did one of their employees screw up and not notify them? etc

Post # 11
Member
1400 posts
Bumble bee
  • Wedding: June 2014

sandforsilver:  We spent about that much, and got my bouquet, 4 bridesmaid bouquets, 10ish boutonnieres and corsages, 11 centerpieces, a chuppah, and a couple other things. I don’t feel like the flowers were perfectly in fine with my vision, so that’s unfortunate, but they were still nice and hadn’t been a high priority for me, and I do feel like everything in the contract was provided, so I’m over it. But if you gave them pictures and they didn’t match them at all, and they didn’t provide everything in the contract,  that’s a problem,  and it’s better to deal with that sooner rather than later. Send them an email, with pictures if possible, explaining how you feel you did not receive all of the things the contract promised, and that you feel you deserve a partial refund. See how they react. If they’re not helpful, you can leave them a negative review, and perhaps even lodge a complaint with the Better Business Bureau or an equivalent. And then you can find closure on this problematic part of your wedding. You’re married now, and I’m sure your guests had a great time, and your ceremony was beautiful 🙂

Post # 12
Member
171 posts
Blushing bee

sandforsilver:  I can relate a little to your situation, as the flowers were something I was a bit disappointed with at my wedding, but for a slightly different reason than yours. My budget was a little more than half of yours, and I got the amount of flowers/corsages/bouts I asked for, but there were very few things that corresponded to the inspiration photos I showed my florist. I think there were maybe 3 flowers used that I asked for, and the flowers were nice arrangements, but not at all the look or vision I wanted. The 2 main flowers I wanted (peonies and ranunculus) apparently weren’t available, so alternate flowers were added that looked nothing like them. And I specifically remember saying no small roses, only larger garden roses, and small roses appeared in the centerpieces.  Ugh.

If I were you and I was upset about the amount I paid for that was not all there, I would probably contact the florist. I’m totally being a chicken about it because my florist is so nice and thought she was making me happy with her alternate choices, but it is not really the case. I am looking at it as knowing nothing can change what was done… I’m giving advice to you to contact your florist but I am not doing the same- oy!  But if you feel strongly enough about it, then I say contact them for sure. Good luck!

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