(Closed) So frustrated and was really embarassed. How to handle?

posted 7 years ago in Emotional
Post # 3
Member
14503 posts
Honey Beekeeper
  • Wedding: June 2011

Was it a major chain or a local ownership?

Post # 4
Member
1510 posts
Bumble bee
  • Wedding: October 2013

Did you have something in writing, contract or something stateing what you were supposed to have had as your main dishes?! If so, show them the paper…and see if they can give some money back if possible.

Post # 5
Member
2053 posts
Buzzing bee
  • Wedding: October 2011

Hopefully you had your menu specified in writing and signed by both parties in a contract. I’d send a crystal clear letter to the manager of the hotel or whomever is the head of the shenanigans over there with a copy of the contract and the details you listed above including how you and your guests were compromised. State that you wish to be monetarily compensated appropriately for their mistake and give them a firm date by which you expect a response, otherwise you will seek legal action. Good luck and let us know how it turns out!

Post # 6
Member
317 posts
Helper bee
  • Wedding: May 2010

I think it’s pretty rude that your guests came up to your table to complain about the food not being what they ordered.  No matter what they serve me, I’m not going to complain to the bride in the middle of the reception!

Post # 7
Member
4887 posts
Honey bee
  • Wedding: May 2012

@misslene:  TOTALLY agree with this.  I can’t believe people actually approached YOU about their dinners… really not cool at all.

Also, this sucks. I’m sorry things didn’t turn out the way you wanted.  As PP’s have said, try to provide a paper trail showing exactly what was planned vs what actually happened, then demand a refund to cover the price difference. 

Post # 8
Member
373 posts
Helper bee
  • Wedding: October 2011

I’m sorry this happened. I agree, as a guest I would never go up the the couple and say my food was wrong. I think you should set up a meeting with the GM of the hotel and the new manager. Bring all your paperwork, confirmed emails, etc and they should really try to give you some kind of credit, as least refund you for the difference in between the entrees, as you clearly paid for better stuff.

Post # 9
Member
3521 posts
Sugar bee
  • Wedding: March 2012

Wow–that’s terrible!  I would definitely document what occurred, and ask for at least a $10 refund per head.  I can’t believe they tried to pass off those dishes for what you selected.

Post # 10
Member
2600 posts
Sugar bee
  • Wedding: June 2011

I’m sorry that happened – and am even MORE sorry that guests told you.

I’d be happy to help – pm me your info and I’ll email you… I book weddings for a living and have always been a wedding coordinator in hotels & resorts.  If you’ve got your contract, emails and BEOs if they sent them, maybe I can help you get something more from them besides the cold shoulder.

 

Post # 11
Member
2889 posts
Sugar bee

If possible, I would set up an appointment to meet with the property manager or banquet manager and bring your original documents showing what was ordered and how that was not what was served. I would further explain that guests were upset and you felt the quality of the food was below what oyu had ordered. I’m sorry but buttered pasta does not sound like something I have ever seen on a restaurant’s menu unless it was a kid’s menu. If you don’t have any documentation from them, I would still set up a face to face meeting and point out how unprofessional it is that you were not given this information in writing and specifically that oyu never thought to ask for it because you were happy with the service provided by the first coordinator. I would be sure to point out the extra meeting required by the new coordinator and at the very least bring the email that hes snet you confirming the menu. As far as what they can do, I would expect a reimbursement of price difference if ther is one as well as an additional benefit for the added stress caused on the day and the additional time it has taken you to sort things out, maybe they will offer you something or you could suggest an anniversary dinner and hotel night as a way they could make it up to you.

All things considered, your guests should have never approached you to complain about their food, that is beyond rude. Where was your wedding corrdinator during this? Did she have any conversations with the catering manager on the day of to confirm the meals were wrong or get it in writing somehow that there was a discrepancy in what was ordered and what was delivered? I would think she would have taken this pressure off of you at the wedding. Good luck and let us know how it goes.

Post # 12
Member
4313 posts
Honey bee
  • Wedding: November 1999

You deserve a refund, and I would’ve been embarrassed too.  That’s a BIG part of the wedding for the guests.  Review, review, review!

Post # 13
Member
3148 posts
Sugar bee
  • Wedding: August 2012

If you are able to, I would find a local attorney – I agree you should’ve paid all that money for wrong dishes.  Give it a little more time, maybe file a complaint with the local BBB.  And btw, I would go higher in the ranks than the GM.  And make sure you put this story on YELP or any review board.

Post # 14
Member
1747 posts
Bumble bee
  • Wedding: May 2012

Sounds awful. I’m so sorry it happened to you.

Where was the day-of coordinator during all of this? Did she know what was going on in the kitchen?

Post # 15
Member
277 posts
Helper bee
  • Wedding: September 2010

If it doesn’t not specify your main dishes on you contract, did you save your email correspondence with both coordinators? You mentioned in the post that the new coordinator emailed you to finalize meal choice. At least you’ll have a record of that.

Post # 16
Member
57 posts
Worker bee
  • Wedding: November 2011

If you have a contract it is a breach of contract.  I would try to be nice one more time and send an email with the signed and dated contract.  IF they still do not respond do you have any friends that are lawyers?  If so have them draft an email explaining that you are willing to take legal action in since they did not honor the contract. I would send the email and letter to the coordinator, day of manager, GM and owner or the hotel. 

You spent a lot of time and money on your wedding.  A mistake like that is unacceptable.  I am so sorry this happened to you!

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