- Miss CuppyCake
- 7 years ago
- Wedding: May 2011
My wedding was last weekend (May 14th) and as a whole it was beautiful and everything I had dreamed of with one HUGE exception: our food.
We held our reception at an upscale hotel in our home town. Everything as far as planning was going very smoothly and I loved our hotel coordinator. Back in January we had our food tasting, which was attended by myself, my fiance, and my parents. We tried a ton of different foods and everything was exceptional but we ultimately decided on giving guests the choice of balsamic glazed london broil, chicken marsala, or alfredo pasta primavera. I submited our choices, received a finalized menu and signed off. On my RSVP cards I listed these choices and asked guests to mark their meal choice.
In March (about 6 weeks before my wedding) I got a call from the hotel saying that my original coordinater was no longer with the company and he was being replaced by a new guy and he was requesting I come in to meet him so we could “make sure we were all on the same page”. I was upset but agreed because what other choice did I have?
He seemed nice enough but was not nearly as organized and experienced as the previous coordinator. We spent 3 hours going over the details and even after he wrote everything down I still wasn’t convinced he really had a solid idea of what my vision and plan for the day were. I decided my best bet was to hire a day of coordinator so that she could keep on the ball and make sure everything went to plan.
3 days before the wedding I got an email from the hotel coordinator asking me to please confirm my final menu: london broil, chicken marsala, and pasta. Everything looked good so I approved and didn’t think twice.
Cut to our wedding day: The guests are seated, the toasts have been given, and the soup and salad has been served and we are moving on to the main course. The plate put in front of me is chicken with tomato sauce, my husband looks down and has pot roast covered in gravy on his. Our best man has buttered pasta. I try to tell myself that it’s OK until I look up and see that the guests are talking to their waiters and shaking their heads. Then a handful come up to the head table and say they didn’t get what they ordered and that the dishes aren’t what was listed on the RSVP cards nor what are listed on the table menus. I was mortified and just kept apolgizing. My dad pulled the banquet captain aside and explained there was an issue but she said “Sir we have 180 of these meals prepared. There is absolutely nothing we can do”. My dad, being the gentleman that he is, gathered the waitresses and gave them each $20 and asked that they please do the best they could to keep their table happy.
To be honest, it wasn’t the end of the world but it also wasn’t what we paid for and pot roast is certainly not an $86 per person dinner. On Monday my dad called the general manager and the hotel coordinater to file a complaint. SO far nothing has become of that and the hotel is saying that they served what we ordered at the taste test? Ummm theres a clear difference between London Broil and Pot Roast, Chicken Marsala and Tomato Chicken, and Alfredo Pasta and Buttered Pasta. They just aren’t willing to budge and are basically saying we are crazy.
How would you handle this?