(Closed) So MAD at Alfred Angelo!!!

posted 7 years ago in Dress
Post # 3
Member
2289 posts
Buzzing bee
  • Wedding: November 2010

*sigh.* It really does. I’m glad you found a resolution!

Post # 4
Member
606 posts
Busy bee
  • Wedding: October 2011

Good for you for being persistent!  Glad you got it taken care of!

Post # 5
Member
5389 posts
Bee Keeper
  • Wedding: December 2010

I’m glad someone was able to help you. That really sucks how they treated you at the other store. I would write a review and in the review I would direct them to the AA store that was nice to you.

Post # 6
Member
3167 posts
Sugar bee
  • Wedding: October 2011

@trugem: i second this… i’m glad the other AA store was able to help, but those other ones should get an admonishing review while the helpful one gets a great one!

Post # 8
Member
6351 posts
Bee Keeper

I’m so glad it worked out!

Post # 9
Member
1056 posts
Bumble bee
  • Wedding: May 2012

I was going to suggest puting in complaints to the office b/c you never know that they might change the rules.  I’ve heard of things like that.  You should write a formal complaint.  It helps if you have the names of whom you were talking to as well so that they are aware of WHOM is causing issues.  That definitly does hurt the store and the brand name and that’s not cool!!

Post # 10
Member
661 posts
Busy bee
  • Wedding: February 2011

I’m sorry to hear that honey.  I’m an AA bride myself and I’ve heard some horror stories about them, but am lucky the the 2 near me have been so helpful.  BM dresses have come in NOT fitting (my MOH seems to be gaining weight lately … very happy in life lol) and they returned it for another without any hestiation. 

So, you’re right.  Its a shame that one store can ruin it for the name!  I would write a letter to corporate informing them of what occured at THAT store, but also talk about the OTHER store that helped you.  That way its a letter informing them “Hey, great job with making sure your stores are customer friendly!  But, somehow, this one may be slipping through the cracks.”  Positive feedbac with negative is something all companies look for.

Glad it was able to be fixed!!!!

Post # 11
Member
4480 posts
Honey bee
  • Wedding: March 2010 - Calamigos Ranch

That’s awful! No refunds/exchanges shouldn’t apply when they sell you a defective product!! I’m glad you found someone who would help you.

Post # 12
Member
62 posts
Worker bee
  • Wedding: February 2015 - Weddings at Tiffany's, Maleny

Was relieved to hear it was just one Alfred Angelo store and not the brand as a whole. I love their dresses! Thanks for posting this

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