So mad at doggie day care!

posted 3 years ago in Pets
Post # 2
Member
3389 posts
Sugar bee
  • Wedding: June 2013

HoneysHoney:  I’d be in there demanding an explanation. then I would demand a refund. review your paperwork does it say anything about injuries? I’d be pissed

Post # 4
Member
856 posts
Busy bee
  • Wedding: August 2012

HoneysHoney:  I would call immediately and speak to whoever is in charge. I assume all the dogs are up to date on shots? I would double check that too. If you don’t feel comfortable bringing him back you should ask for a refund.

Post # 5
Member
2116 posts
Buzzing bee

HoneysHoney:  They cant be everywhere to prevent everything BUT they should have at the very least told you about what happened! You would at least know if it was done by accident when playing or if your pup was involved in an altercation. 

Post # 6
Member
1049 posts
Bumble bee
  • Wedding: August 2015

Dogs bicker, it’s just what they do, but if he has visible injuries, of which you weren’t even informed about… that is NOT okay.  I would be making a huge stink, making sure a report was written on the incident, that they could identify the dog which caused the injury, to protect their future charges and absolutely demand a refund on the advance visits!! 

Make sure you take photographs straight away of the injuries!

I’m sorry for your pooch 🙁 Hope he feels better soon! xx

Post # 7
Member
1107 posts
Bumble bee
  • Wedding: November 2015

HoneysHoney:  There probably are many dogs there and I’m sure they can’t watch them every second. I’d say it was just an accident unless you get a shady vibe from the place in your gut. If not, it may have just been a quick doggie tussle and was over quick. 

Post # 8
Member
2362 posts
Buzzing bee
  • Wedding: May 2015

I would also be demanding an explanation. The dogs should be supervised at all times, by more than one person depending on the number of the dogs. I assume all dogs are up to date on shots to be at the doggy daycare, but not only do you have to worry about disease and a more serious injury, it’s not common for dogs who have been bitten to be fearful after the fact. I would be really pissed if it messed up my dog’s socialization. I have pet sat for one of my student’s dogs and he was bitten about a year ago and is still very skiddish around other dogs, it’s sad!

Post # 9
Member
532 posts
Busy bee
  • Wedding: May 2014

HoneysHoney:  they should have done something and td you its not your fault or your dogs. 

Post # 10
Member
2362 posts
Buzzing bee
  • Wedding: May 2015

Ninebones: Sorry, wouldn’t that kind of be like your kid getting bitten at daycare and the teacher not mentioning it because there are so many kids there they can’t possibly supervise them all at once? The point of doggy daycare and child daycare is for the dogs/kids to be supervised all day while their moms have to work. That’s why child daycares have teacher to child ratios and the doggy daycare should also implement a similar ratio if their current system is so poor that it allows for dogs to be bitten and for it to go unnoticed. Mistakes happen, I’m sure if the dog was bitten and they were upfront about it the OP would be more understanding, just like as a parent you have to accept that your child will be bit, scratched, hit, whatever at Preschool. But when those things happen and go unreported it means one of two things – you have incompetent staff who truly don’t notice those things or you have staff that is trying to cover those things up. Either way, it needs to be addressed. 

Post # 11
Member
774 posts
Busy bee
  • Wedding: October 2013 - Dalhousie Castle

HoneysHoney:  I’ve had a horrible experience with doggie day care before. When I picked up my puppy he was stinking of pee, after realising I turned the car around. It turns out the lady just locked him in a crate all day because he was playful and she couldn’t be bothered to watch him. 

I demanded my money back and got a full refund. I also left a bad review and called the owner of the franchise to let them know how the woman was opperating in their name. I would suggest you do the same. 

You dog should not come back from day care injured and if something did happen they should have provided you with a full report of the incident and what measures they will take to stop it happening again. 

There are good daycares out there. One was so good they had webcams so you could log on and see your dog anytime. They were not hiding anything. 

Post # 13
Member
1905 posts
Buzzing bee
  • Wedding: December 2014

I could understand a dog getting bit. BUT I couldn’t understand them not saying anything to you about it. That is unacceptable. 

Once when my dog went to the groomers they knicked his ear pretty bad and didn’t tell me about it. I noticed it later that night. It scabbed horribly and looked really painful. I called the manager (I was just upset no one thought they should mention they badly cut my dog) and they refunded me fully. It made the situation better, but I would have been way happier if they just mentioned it to me and let me know they were aware it happened. 

Post # 14
Member
1107 posts
Bumble bee
  • Wedding: November 2015

carolinabelle:  Again, accidents happen and not EVERY time a dog gets a nip, will be noticed. If it is a serious wound, yeah I’d totally be freaked out and mad at the staff. But dogs do play and fight and it happens sometimes. Not sure how the place is staffed but even if well staffed I’m sure there’s just a possibility it just got missed. I’d say if she brings it up with them and they’re strange about it like they just didn’t tell her or lied, then yeah, something’s up. Otherwise it could have just gone unseen. Teachers/Daycares/Parents can’t watch every little thing kids do. If they could, there wouldn’t be the dumb crap and violence that happens in schools, it’s just not possible to do that…same thing goes with doggie daycare. I wouldn’t freak out unless this is a habit in that place.

Post # 15
Member
1107 posts
Bumble bee
  • Wedding: November 2015

HoneysHoney:  If pup does seem afraid now or unwilling to go and sad. That is probably the best thing to do.

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