Post # 1
I fell in love with my ring the moment I saw it. It’s a halo ring and one of the smaller diamonds fell out after about two weeks. They replaced the diamond with one that didn’t match which really frustrated me. They replaced my entire ring saying the setting was faulty and I finally got it back just before Christmas. This evening another diamond fell out. I’m so mad. My fiance wants our money back so I can choose another setting. I’m so angry and upset.. has anyone had this happen? What did you do? Should I get a new one? It’s so upsetting and embarrasing that my ring keeps having to go back! Thanks for your advice!
O and this is the ring…
Post # 3
I’m so sorry this is happening! 🙁 A well made halo should not have these problems! Where is it from?
Post # 4
@Laurencw: Oh bummmmer! If a diamond fell out of my halo I’d be so upset too. Thankfully (knock on wood) I’ve had it for a while know and everything is still in tact. Where did you purchase it from?
Post # 5
That is awful! If I were you I’d just return it and buy a ring from another designer or jewelry store. Good luck!
Post # 6
Had problems with my ring, I maybe wore it 5 days out of the first month I had it. A black spot under the side diamond, it was sent back to the company TWICE. The store where we bought it was real great about it getting fixed correctly they to where no pleased this happened either. It is no fun and not right to spend all that money on something you want the rest of your life, that is not correct in the first place. No problems since which is great! and hopefully no problems in the future and if there is I hope the company stands behind their defect.
Bring your ring back did you buy it at a chain jewelry or small jewelry store? Tell them your concerns and that you are not happy with what you got. There is no reason to spend the money on something that should have never shipped out the company’s door due to poor quality.
Post # 7
Where is it from? How do you wear your ring? Do you take it off for sleeping, showering, cooking, and cleaning?
Gabriel & Co makes nice settings that are durable and I’ve never heard of anyone having a stone fall out, so you may want to look into them for your replacement setting. Many stores sell them so if you live near a major metropolitan area you should be able to find a vendor near you.
Post # 8
I’ve not had this happen to me. For as much as we spent on my setting, I’d be pissed! But I do know that it is fairly common in stock settings, since attention to detail is often not paid.
My sister has been experiencing this with her engagement ring, and pretty soon she wants me to look into custom designing a ring for her to replace it using a highly reputable jeweler.
Post # 9
Thanks for all the responses! It’s from a chain store.. Thank goodness my FI purchased the unlimited warranty! They haven’t been really good about dealing with all the problems and actually tried to tell my FI he was wrong about the replaced diamond not matching… it was super noticable and several people even commented on it just by glancing at my ring. It was much darker and looked like a diamond was missing all the time. I’m just sad that I now have to pick a new ring. He got me a stand in ring for when it kept having to go back so at least my finger isn’t naked! aggh just one more wedding stress! I’m def leaning towards going to another store.
@distracts I will def look into them but I haven’t heard of them before.. thanks!
Post # 10
My ring is from a chain store (I regret it now) and i’ve had issues with the diamonds falling out even though I’m super careful.
How long have you had the ring?
I told myself if another diamond fall off that I would try to get our money back and get a different ring (I want to go vintage next time) but none have falled out since!
Post # 11
That is really unfortunate. My ring is also from a chain store, about a year old now (almost exactly). I wear it almost every day while doing just about everything (shame on me, I know), and no stones have fallen out. The middle sapphire is a tad bit loose, but with the protection plan I can have that fixed when I get it resized and replated. Stones don’t just ‘fall out’; either it’s a bad design, or something you’re doing is damaging it.
Post # 12
I would probably just pick a different ring so that I could get busy enjoying it instead of running back and forth to the jewelry store.