- 7 years ago
- Wedding: October 2010
I recently had my wedding at Solar do Minho. I should have known when I called to check in a few months prior to wedding to hear I now had a new coordinator, whom I never met nor ever called me to introduce herself. Now I know it is under new management the last 3 months, and lots of changes to come left my event having slipped thgrough the cracks.
I was promised my cocktail hour to start at 6pm. My guests were supposed to be welcomed with a red carpet, small detail yet included in my contract. Guests were to walk in, see my reception card table with photos of our deceased grandparents, and be led down the stairs inside through the pretty hallway to the other side where cocktail hour was taking place. I arrived at 6:15pm, to see my guests being herded like caddle around the side/front of buidling, walking on a main highway. I flipped when I saw this and rushed into the venue. When I walked in, MY FAVORS AND PICTURE FRAMES (AND NOTES WHERE EVERYTHING WAS SUPPOSED TO GO) WERE IN CARDBOARD BOXES ON THE FLOOR! The table was empty, nothing was set up, and my guests were crammed in the foyer. To top it off, there was an employee standing right there, not directing anyone or alerting anyone or moving the ugly boxes! I couldn’t believe it.
Then, I walked through my reception room, to see obviously none of my favors arranged at the tables as I had requested. I had my family and friends placing them out, but without the coordinators notes of how many guests were to be seated at each table, there wasn’t enough and we had to just place them wherever quick. So I ran downstairs demanding to speak to my maitre de, which he was nowhere to be found. I kept speaking with a guy in a chef’s jacket who said he had no idea. My bridal suite was empty, lights off, noone to assist me despite my hysterics.
So guests started to filter into cocktail after 6:15, food around 6:30, and bartender finally soon after. So much for a cocktail HOUR! Little did they realize that by pushing everything back so late, m vendors had to stay late. With a 9 person band,@ $50/15 min. overtime, it adds up fast.
There was no communication, bacon was undercooked with the bacon wrapped scallops, there was 1 bartender for 150 people who took 15 minutes to go get ice b.c she had no bar back, I literally had to wipe my tears and fake a smile the rest of the night and TRY to enjoy my wedding night. I was promised an exceptional dessert presentation, where the chefs walk out with decorated platters, band announces them, they walk arond to guests and then set up. However this never happened. The maitre de/chef literally put plates in our hands and rushed us to the dessert. No band announcement, nothing. Then the one little thing I had REALLY wanted was a chocolate fountain. I was told I could get it and it was written into my contract. I had to remind the maitre de, and when he finally found it he put it out and it was BROKEN! There was no chocolate but lumps of it in the basins, and it tasted terrible. I demanded he take it away immediately before I got embarrassed by it. So since I could only afford band to stay 15 minutes late, guests literally had to eat dessert with no music since everything ran late. For a Sunday wedding, you don’t want guests to be inconvenienced or rushed.
There was so much more in my contract I did not get, but they only give me so much space here. Under this new management, I’d stay FAR AWAY!