Post # 1
I booked my MUA in July. We didn’t really talk about start tines (my mistake, I know) but we did talk about when everyone needed to be done by (12pm). I have 3 bridesmaids and so automatically I assumed that she would take 45 minutes on each person.
I emailed her on friday to ask her to confirm that she will be coming to my house to do the makeup and requested she come at 8am- the same tine my hairdresser us coming. She replies “When we previously discussed your start time it was agreed at 10am so I have now booked in another client at 8am.”
I never agreed to a 10am start so I’m not sure where she got that from. Considering that the salon she does her appointments for is over an hour away, am I wrong to think it’s silly that she booked an early appointment the day of my wedding? She seems to think that half hour per person is plenty of time and has not left any room for error! How long has it taken for you to get your makeup done?
Ive posted this in emotional, though im more peeved then anything else.
Post # 3
I would be annoyed too if I was you, normally a wedding is considered to be a full half day when there’s attendants. Is there any way she could bring another person with her?
Post # 4
@babecake: did you already do a makeup trial with her? Also does she have an assistant? If she has any experience at all, she should be able to time her work accordingly and should know how long it will take to do everybody’s make up. I wouldn’t worry too much but you could double check with her that the timing is okay in order to get everyone done within the time you need to be ready.
Post # 5
I think 30 minutes per person for makeup is reasonable, especially for the bridesmaids, but you will need to keep everyone focused and moving efficiently.
Post # 6
@nyota526: +1. She does this for a living, so I think its safe to trust her judgment. Especially if you have a trial, there should be enough time. It may be good to ask her to do your makeup first. That way if there’s not enough time, your makeup won’t be rushed.
Post # 7
How annoying! But I think you’ll have just about enough time for 3 people. Just make sure everything else is as ready as possible by 10am. Also it’s good to do hair before make-up as the make-up can’t be smudged or damaged as easily then and looks really fresh. I’d get her to do the other girls first so yours is freshest.
Good luck x
Post # 8
- Wedding: August 2012 - Motor museum
I cancelled someone for that very reason.
Post # 9
- Wedding: April 2013 - Rhode Island
She should not have booked another wedding at 8am even if your start time was 10am. How does she plan on doing makeup for that client, driving to your location, and starting promptly at 10am to finish by noon? That’s ridiculous.
Plus, you have no written proof that you selected 10am as the start time. I would fire her and find someone else. It sounds like she’s not going to give you the time and attention that you deserve and are paying for. I would not put up with it for a minute.
Do you have a contract? Because contracts usually state stuff like they can’t book anything within so many hours of your event. And if the contract doesn’t have a start time, then she can’t claim it’s 10am. I would fight this and I would fight it hard. I’d take her to small claims court to get my deposit back if she wouldn’t return it. She’s taking advantage of you and it’s not acceptable.
Post # 10
I agree with @Christy42213:. While I agree that two hours might be enough for make-up for a small bridal party with just one MUA, I don’t understand how she expects to finish up with her first appointment and get to yours by 10. Is the first appointment an hour away from you? Am I reading that correctly?
I would first make sure there are other MUA’s with availability you might be able to rebook with, then speak to her about it. I would make it clear that it was her mistake to assume a start time and that she should have discussed this with you. I would also ask how she intends to finish up the earlier appointment and get to you by 10am or before, since she left zero time in between the two for travel or lateness.
If she produces a reasonable answer and is willing to work with you, you can keep the appointment. If she just screwed up and you don’t think it’s going to work after talking to her, cancel and rebook with someone else. If the latter, she should refund any desposit because she’s the one who messed up.
Post # 11
@Christy42213: Exactly. What does the written contract say? If you didn’t sign a contract, then ask her if 30 minutes is truly reasonable to do each person’s makeup.
If you had a trial with her, how long did it take?
Did you book with the salon or the make-up artist? Maybe you can see if there’s another artist willing to show up at 8:00 AM instead.
Post # 12
When I was in my friends wedding party, it took 45 mins to do my makeup and an hour to do the brides makeup, I think this girl is cutting it close.
Post # 13
Thanks for all the responses.
@alleycat1984: At my sister’s wedding, the MUA artist my sister hired (different to the one I hired) took exactly that amount of time for each person.
@Anise: At the trial my MUA took a little over an hour to do my makeup – and I didn’t ask for any changes except for lip colour. If I’m going by that experience alone, then it would take 4 hours to do 4 people’s make up. Half hour per person is not enough.
@nyota526: I booked with her and not the salon. She’s a “freelance” MUA and she doesn’t have an assistant
@anemonie: There is no contract. I asked for one when I booked her and she said there was no need for one. Stupidly I trusted her.
When I asked her to come at 8am, she didn’t mention anything about booking another client. She just kept saying “we agreed for a 10am start.” After begging her to come at 8am and seeing that I was getting nowhere, I asked for a compromise of a 9am start. That’s when she told me about the other client.
Her 8am appointment with another client is about 1.15 hours away from my house. She’s never been to my house before so factoring time she get’s lost and assuming that appointment goes for an hour, she wouldn’t realistically arrive at my house until 10:30am.
Post # 14
From everything you’ve said, this is not okay. It took her an hour to do your makeup, so that leave 1 hour for all of the BMs? Her timeline just doesn’t add up based on how long the trial took.
Post # 15
I think the moral of the story is do ‘t use freelancers unless there’s a contract involved.
I’ve also had problems with a florist that I booked in June of this year. I asked to meet with her again in September as I had changed colour schemes. She said that there was no need to meet again until 1 month before because that’s when she’ll order the flowers. I oroginally said ok, but after thinking about it for a few days, I wasn’t comfortable with that. I called her up and left several messages for her to call me back, stating clearly my phone number. I also sent her emails for her to call me back. I gave her 3 weeks to call me back and/or email and she didn’t so I looked for another florist.
Last night i het this email:
Can you please call me asap re your wedding order as I have a wrong mobile number for you.
And need to chat to you asap re purple orchids so I can place order for your flowers for Sat.
Post # 16
@babecake: well in that case, I’m sure you’ve probably already started calling around trying to book another MUA. Also I can’t believe your former florist sent you that email lol That’s craziness! This is where a wedding planner comes in handy.