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Inspired by my walmart horror story thread, share your rude customer horror stories here!
It's been three and a half years since I've worked in retail but I will never forget:
Being told by someone who wanted to try on "zeroed out" merchandise (against store policy) that I should go back where I came from because "In America we can try clothes on if we want to".
Being shoved by a lady because I wouldn't let her return a purse (the store I worked for didn't carry the brand!).
Touching a sweater someone PEED ON and left on the fitting room floor.
We had numerous customers engage in sexual activity in the fitting rooms throughout my retail career where they would leave used condoms on the floor or have similarly used the bathroom on a pile of clothes.
I have been called ignorant and stupid on numerous occasions.
And the"backhanded" customers who would say things like "Well, I dont know what size she is..but I know shes plus sized like you...What brand and size do you wear?" Thanks for reminding me that I am fat! lol
@hismm: We had numerous customers engage in sexual activity in the fitting rooms throughout my retail career where they would leave used condoms on the floor
EWWWWW *barfs*
I worked at B&N for a few months at the cashwrap. I've been called "racist", "asshole", "dumbass" oh I could go on... the WORST was when we had to endure a toddler throwing an absolute utter tantrum that the mom let go on for (I timed it) 23 straight minutes, over a stuffed toy. Instead of taking her kid out, she just waffled back and forth trying to talk the little monster out of being upset. I'm no mommy of the year, hell, I'm not even a mother, but geeze lady, take your brat and LEAVE!!! The WHOLE store was stairing. This was last x-mas.
Walmart refused to sell us photos b/c some jerk deemed them "too nice". That's right. Photos I TOOK. Flat out refused to sell them to me. I haven't set foot in that Wal-mart for over a year. I'll still go in if I'm w/ my mom or something, but I won't buy anything.
These are necessarily "rude," but more like people not thinking before they speak.
I worked at Old Navy when I was in high school and one day I was folding some shirts, and I happened to be wearing the type of shirt I was folding. There was a mother and (adult) daughter next to me looking at them and the mother suggested the coral colored one (which I was wearing) and the daughter said something like "No, that's an ugly color." It took her a couple seconds to realize that I was wearing it and she quickly said, "Oh, it looks good on you, though."
Another time I was working in the fitting room, standing at the table folding things people had brought back to me. There was a few people sitting on the little bench waiting for someone to try something on and someone in the group points at a table of shirts and says "Wow, look at all those lesbian shirts!" It was a table of flannel/plaid shirts. I actually owned a couple of the shirts from that table, but wasn't wearing them at the time. I just thought that was an incredibly ignorant thing to say.
Annnnnnd, last one! Once I was working the register and a man came through the line and asked me when I was due. I was 17 and definitely not pregnant. I think he felt worse than I did after I told him I wasn't "due." A few minutes later I went over and asked my supervisor if I looked fat and she said no and asked why. When I told her what he said she said that I should have burst into tears and yelled "NO! I'M VERY SENSITIVE ABOUT MY WEIGHT!" Haha.
@Eight6Eleven: He said your photos were too nice?? I don't even understand that!
Man, these are great, reminds me of the http://notalwaysright.com site, so funny.
I don't work retail, but I can't tell you how many times people have called me "sweetheart" or "honey" on the phone... I find that so condescending, and HATE it!
@NowDontLetsBeSilly: I hate that too!! I once had a waitress who was 16 or 17 at most call me sweetie, honey, or hun everytime she addressed me. I was not pleased.
I was lucky enough to be treated very well. At least that's what I remember. I don't really recall being chewed out by customers.
@CarolinaCola: See, I'm guilty of doing it to people - especially my patients. I don't mean to. It comes out unconsciously. I always catch myself, but I haven't had any complaints. I guess I should be more careful.
I had someone tell me not to say, "Have a nice day!" to him because he had other plans.
Then there was the guy who struck up a totally normal, friendly conversation with me and then out of the blue insulted my haircut as he was leaving.
And let's not forget the zillions of customers who bitched me out for doing my job properly (asking for ID for cigarette purchases, not accepting expired coupons, not accepting expired credit cards...seriously?...not letting any new customers join my line when my light is off, my CLOSED sign is up and I've already worked 10 minutes past the end of my shift because nobody was available to take over my till...).
I also once told a customer to calm down and stop swearing after he had followed a woman into our store just to spew profanity at her because apparently she cut him off in the parking lot. He leaned over until his face was mere inches from mine, and said, "Lick me," and disappeared into one of the aisles. By the time I'd paged the managers, he was gone.
I work in a car dealership in customer relations. Clearly, with a large investment, there are a lot of emotions involved. I've had people that were so irate that they were literally shaking because they hadn't received a vehicle manual. a manual, people.
I had someone yell at me because the panels on the interior of the car (that they have owned for a YEAR) don't "line up" and complained that EVERY car is like that. Why are you complaining to me? Tell the manufacturer! I didn't physically assemble your car!
Mysterious engine noises, complaining for free oil changes, it all happens.
One time I found a used condom on the showroom floor.
I used to work for a chinese food place working the phones and front counter. There were a few ineresting incidences:
I OFTEN had people ask me what the difference between the wonton soup and the wonton noodle soup. I would just tell them that one has noodles while the other doesn't . One time I actually had somebody ask me which one had the noodles. Ugh.
Oh! And I had one guy call me and complain that our delivery was too EARLY! I've had late complaints, but really??? I told him it'd take 45 minutes to an hour. It got there in 35 minutes. He called me to complain that he had to get out of his hot tub to answer the door. He then sent the delivery guy away and told him to come back in ten minutes. Okay. I'm sorry I was too efficient at my mimimum wage job to make you have to drag yourself out of that nice hot tub to buy expensive food.
Not so much a customer story, but one of the girls I worked with had just broken up with a crazy ex and he wouldn't stop calling th store. Thing was, though, he was actually crazy. He would call and claim to be with CSIS (basically canadian CIA) and ask for my coworker. I'd say she wasnt' there and he'd tell me how she was an illegal immigrant from Russia and about to get deported etc. etc. He got increasingly hostile so I had my manager take the phone (Iworked by myself up front so he had to come out from the kitchen) and it got to the point where the guy told us he knew where we were, he was in his car coming. Then he cocked his gun over the phone. My manager thought he'd patronize the guy and asked "that sounded like a canopener, right?" I was really scared at the point but we got the police down there and they got the guy. Still scary!
I have one rude one. And one funny one.
I worked cash in a grocery store, and there was a time durning the summer where I was doing 7am-12pm, monday to friday, which I loved. On tuesday and thursday durning those hours, there was a special needs guy named Chris.
I don't really know exzaclty his condition, but it was sort of obvious when he started talking. He was like.. mid 30s? THE CUTEST THING I have ever seen. I thought he was a sweetheart. He would always come over and say "H-h-h..hi Ashley..!" and he would chat about his dog and what not. He would stand by my till and help me bag groceries. Sort of. He would ask EVERY customer if they would like a carry out, even if they had one bag. It was adorable.
One morning, it was really busy for some reason, so they had to get some grocery people to help out, and like 6 out of 8 tills were open. There was a lineup, and this man yelled really loud, to no one in particualr "CAN WE JUST HURRY UP HERE!@#" mutter mutter. He was pissed. People looked at him and continued to do their work.
This man got to his turn, and was at the till ahead of me. Chris was helping me bag. The man kept muttering and what not. He only had a couple of bags. Chris asked in the sweetest voice if he would like a carry out. The man YELLLLLLED back saying "NO I DO NOT! AND I DON'T NEED YOUR F#$@#ING SMART ASS ATTITUDE EITHER!!!!!"
The front end went silent and everyone stared at him. Chris' eyes welled up, and I felt TERRRRRIBLE. The front end manager gave him an earful, then went and comforted a crying Chris in the office for 30 minutes.
then the funny one..
Roughly the same time frame, I wound up working a night shift. Well like 630 to midnight. There was this girl I knew in HS, and her mom shopped at like 1130 at night. Massssive shop. She didn't know who I was but she was a chatter box.
I was the only till open, and she has like 2 carts. There was a man and a girl behind them just staring quietly, kinda pissed because they had like a bag of chips.
At the end of her load, she had some ice cream, she kept chattering..
Woman = "And this ice cream is my treat for my night.. everybody deserves a treat!"
She eyes the guy and girl up and down, and coos, "I know what youuuuuuur guys treat is tonight!!!"
Man = ".....That is my stepdaughter..." (The man is like 40ish, and the girl is like 19?) The girl looks like she is going to puke
I burst out laughing.
Woman = "Oh. Well then nevermind!! That would be odd wouldn't it?"
Then the women leaves, and the guy slaps his chips down and says "Well she is an f@#&ing psycho.."
AND one more funny one. This on KILLLLED me.
In the morning, a woman (mid 20s?) comes in with just a box of Tampax. Right after her, comes a guy with just a box of Tampax.
He looks at her, looks at her box, looks at his, and says "Looks like we have the same problem!"
I burst out laughing. The girl just looks down, back up and goes "Uh. Yah"
She had no funny bone.
Oh gosh, I worked at Wal Mart for 5 years...
I had a lady and her daughter who would have been about my age freak out and scream and yell over something I don't remember.. but I do know there were tears in my eyes when she was finished with me.. then after she left her daughter came back and said " my mom asked me to apologize to you, she realizes it wasn't your fault" haha, who sends their teenaged daughter back to aplolgize??
I had another lady freak out because she was buying hamburger helper and she thought the price was different ( she had a shipping box of a different product and thought some code on the box was the price ) So when I wouldn't give her that price she started screaming, ( I'm talking SCREAMING ) grabbed my lanyard and ripped it off my neck, then the manager tried to kick her out and she refused to leave the store until we gave her the price ( It wasn't even a price! 3 people tried to explain that to her ) so we had to call the cops, but she left. Then after she left I started to kinda laugh ( I laugh when I'm nervous.. ) and she came back in and saw me laughing and started screaming again .
I have lots more but I've tried really hard to block them from my memory haha
I waited on a party of 20 at the restaurant I worked at. They ran. me. to. death. I had to give up 2 of my other tables to other servers because they were so demanding. But I smiled and kept it moving, got everyone's food out at the same time, drinks were refilled, everyone had their 80,000 napkins. The kids destroyed (and I mean DESTROYED) the entire area with spills, crackers smashed into the carpet, seriously it was the table from hell.
At the end of the meal the wife pulled me aside and told me how great I'd been, thanked me like 3 times, the husband even talked to my manager on the way out and said how great I'd been, and they all left. Everyone was like "Wow they loved you, you're going to get an amazing tip!"
They left me $5.00 on a bill that was almost $200. They left the tip in cash and wrote "Left tip in cash" in on the tip line with the smiley face. I cried in the bathroom after. I left a double shift with under $30 in my pocket.
Argh. And then that store decided to make us ID everybody for cigarettes. The law says ask anyone who looks under 25. But, I guess we weren't too good at it, becuase they decided that no matter how obvisouly old they were, we had to ID them.
I get this old man, who is like 90. I ask him for his ID. (only becuase my bitchy manager was standing within earshot) (really awkward by the way). He gives me the weirdest dirtiest look. He says he doesn't have any. I said I couldn't sell them to him. He starts FREAAAAAAKING out.
It wasn't offensive to me, but just odd. I sent him to customer service (which we were supposed to do, and I am perfeclty okay with, since I don't want to deal with it)
That awkardness continues there. Then the manager comes and goes "Next time just send him to customer service"
I was like WOW THANKS. I JUST DID MORON. I could have gotten "I am glad you attempted our new store policy" or whatever. But how the heck was I supposed to know he was going to flip out right away. I sent him right after I said sorry, can't sell them. After that I never ID'd like that again..
@CarolinaCola: The "photos are too nice" thing is because most of those 1-hour photo places or whatnot have policies where they're not allowed to sell prints of professional photos because of copyright issues. I've had the same thing happen to me once when I did the upload online and order prints thing through walgreens. Since they never saw the camera/film/etc, the photos could have been taken by anyone. They tried to argue that my photos looked professional and that they couldnt sell them, so I just showed them my camera and told them I was flattered. haha.
I worked at Starbucks... in a wealthy town. Yea. Plenty of stories there. Basically most (not all, I did have some LOVELY customers) people thought that we were beneath them because we served them. I once had a man throw hot tea back at me saying there wasn't enough room...
I also worked in a licensed store inside a gocery store (much like the ones in target and B&N, only we were trained by starbucks, not sure if the others are... did the same stuff for not as many benefits) and although I had some nasties, I LOVED my customers, I have seen a woman go through being diagnosed with Breast Cancer, women having babies, couples getting married. I loved it.
If you have enough good customers, they make you forget about the bad ones :)
I worked in customer service at a college bookstore and has some pretty reiculous moments. You wouldn't believe how many people are incapable of reading and understanding return policies and such even when they're plastered all over the store. But, these two stories go beyond that...
1) We offered a special automatic textbook reserve program for freshman during their first quarter. We would find all the books required for the classes they signed up for and boxed them up to pick up. There was a special day/fair thing for them to come get their books. Once - one of my very first days on the job, a college student and her mother were coming to pick up and pay for her books, and we had run out ofhardcover math books so her box had a paperback copy in it... which happened to cost $.60 less. I explained that I was refunding the sixty cents and that we were sorry that we rand out of hardcover books and the girls mother proceeded to scream at me for an hour about how her daughter apparently wouldn't survive college without a hard cover book, how the soft one would bend in her backpack, and how since they were basically the same price I needed to give them the hardcover. I explained again and again that currently the hard cover books did not exist and that all they needed to do was buy the book and check back after a few people dropped the class to see if any hardcover books had been returned. Apparently that wasn't good enough because the screaming continued.
2) This one's the winner. After working awhile, I was given the ability to process returns and special orders. One day, a guy came up pushing a hand truck stacked almost as high as he was tall with textbooks. He said that he had bought all of these books a few weeks ago and he needed to return them all. The books in question were every hardcore quantum physics, mechanical engineering, etc. textbook we had - each costing at least $200. He had bought the books across 7 transactions using at least three different credit cards, and he had the books stacked up in the same order they appeared on the stack of receipts. The books were in good condition, it was within the return deadline (the last day to return textbooks, in fact), he had all the receipts and proper credit cards, so I decided to not ask any questions. The guy proceeds to explain to me that we were going to go to war against China soon because of something Isreal had done and that he needed these books to "prepare." He was returning them, he said, because his wife forced him to get the money back. Sure enough, a pretty normal and attractive looking woman pusing a stroller was waiting outside for him. Anyway, the guy just kept going on and on about this war and how he needed to study up to build a bomb and how he has an emergency bomb shelter and such. He gave me a burned cd set that he'd created with "facts" and information about the coming war for me to check out. (I never put it in my computer to see what it contained because I was afraid it would make my computer explode. haha.) After all was said and done, I had returned over $7,000 back to his credit cards.
I work in a petstore as a manager. We have a policy that in order for a dog to get groomed, we HAVE to see their rabies info to make sure it is up to date. If for some reason they can't get paperwork from their vet, we will call the vet and get it faxed. If that isn't available, we will take the rabies tag as proof only if it has the current year on it. All customers are given this info when they call to make an appointment. We had a lady come in on a Sunday with no rabies paperwork, vet closed, and her rabies tag had 2010 on it. I told her we couldn't groom her dog. she argued, I apologized and told her it was policy. She left the store saying "I'm never coming back here, f'ing b^%$hes". Great. Super. Doesn't hurt my feelings. I then called all nearby stores within my company and warned them, and called our competitor to make sure she wouldn't get service anywhere.
Don't be mean to retail people! We don't make the damn rules and I'm sorry, but YOU are not important enough for me to lose my job over.
I have so many but my top stories:
1. The lady who wanted to return her printed wedding invitation DIY kits at Michael's because her wedding was cancelled. She freaked out on me and the manager because we wouldn't take it back because they were used.
2. The woman who insisted we return $200 worth of missing croc charms... those things that attached to crocs way back in the day. She claimed her son wore all 100 of the charms she bought at once and every single one fell off, so she couldn't bring them back but wanted the money back.
3. The woman who ordered a cake with dump trucks for a birthday and was MAD because the "grass" and "dirt" was just frosting and cookie crumbs and not actual edible grass and dirt.
4. When I worked at Wendy's some guy ordered a cheeseburger. Wendy's doesn't have microwaves, so the cheese just melted in the wrapper. Well, he wouldn't wait for the cheese to melt (45 seconds), so he returned it 6 TIMES before the manager told him he could have his money back and go somewhere else.
It's funny, because I worked at Wal-Mart for years when I was younger, but my story is from the few months where I worked at a Bi-Way (just before it closed down). Someone left their CRAP-FILLED UNDERWEAR in a change room. They took new underwear, stole it and put it on, and left their shitty undies in the room. It was so gross (and pretty funny since we were all teenagers). Someone had to clear it away with a broom. Barf!
@melodicsighs1: Ohhh I see what you're saying about "too nice" now. I guess I can see where they're coming from, but that's still BS!
Hmmm...Let's see...
1. Being called racist because my store didn't carry a book that had last been published in 1941, that just so happened to be written by a black man.
2. Having a man and his wife tell me and my managers we were personally attacking them by not allowing them to return an Algebra for dummies book that they had worked out all the problems in, IN PEN.
3. Today alone...A woman telling me she was never coming back because we didn't bring a CD down from the music department for her. She couldn't comprehend that CD reserves DO NOT leave the music department unless they have been purchased; a man throwing a fit and calling the district manager, and demanding the number for corporate (all while at my register) because we wouldn't give him a $50 gift card for a Nook trade-in, when he didn't even bring the Nook he was trading in. He wanted us to give him the card and then let him bring the Nook in after Christmas. He then said he was going to go buy the Kindle Fire...as he was swiping the card to pay for the Nook Tablet he was buying; And the woman who decided to write a letter to corporate because I couldn't call customer service to get her special coupon code. And all the customers who brought back purchases, with coupons, and demanded we credit them the money.
4. The woman who came in with a parrot. Into a bookstore, with a CAFE...with a parrot.
@melodicsighs1: There is a copyright waiver that they'll let you sign that releases them from all responsibilty and allows you to claim ownership of the photos and accept legal responsibilty. I've also had this problem--I asked to speak to a manager who presented this option.
@kate169: What is "zeroed out" merchandise?
@MissHighHeel: That's so awkward about the guy and his stepdaughter!
@futurewiddy: So true about not being mean to retail workers! I will do almost anything for my nice regular customers, but I won't budge on policies for rude people.
I have so many crazy customer stories but here is the first one I thought of. I work at a shoe store. One day this guy came in looking for a certain pair of Birkenstocks. We didn't have the shoe in store but my boss let him know that we would be happy to have it shipped to him in 3-4 business days. He got upset that it wasn't in the store in stormed out. Half an hour later he came back in and asked me for the same shoe (I didn't actually witness the first incident, I just heard about it later). I told him that we didn't have it available today but it was in our warehouse and we could have it shipped to him in 3-4 business days. He started yelling at me about how we were being deceitful because the Birkenstock website specifically said that my store had it in stock (false - Birkenstock has no access to my individual store's inventory! Even our own website doesn't give individual store information) and that he wouldn't have driven two hours to my store to purchase the shoes if he had wanted to just order them.
Not my problem that he drove two hours without calling to check first.
@Goodatlove: Zeroed out merchandise was product we were supposed to send back to the manufacturer because it had been in the store too long without selling. If you tried to check the price it would show up as .01 and we would know we weren't allowed to sell it. Sometimes we would miss something on the clearance rack and a customer would find it and bring it up and we'd have to tell them we weren't allowed to sell it.
The customer who told me "in America we can try stuff on" actually was fine wth the fact that she couldn't purchase the product but then got mad when I told her she couldn't try it on. You don't need to try on something you can't buy and loss prevention told me not to allow it.
Oh god, I have so many. I am fortunate now to have a job with zero customer interaction, but in college I worked in a few campus cafes/dining halls and as a dorm front desk assistant.
- Food service was obviously sucky because it almost always is. One of the cafes I worked at was in the communications building, and there was one professor who would come in to my 7am Tuesday shift every week and order a cinnamon raising bagel toasted LIGHTLY with LIGHT cream cheese. "Do you think you can handle that?" He'd ask me every. single. week. Yes, douche, pretty sure I can.
- Another cafe had a salad option where students filled out an order form. You could pick with or without chicken and then circle all of the toppings you wanted on it. Some girl came through and had circled all around the entire toppings section, so I put everything we had on there. She came back up to me and in the snottiest tone of voice possible said, "This is not my salad" and pushed it violently across the counter at me. I walked her through filling out the order form properly the same way I'd talk to a three-year-old. Seemed to work.
- SO many of the students talked down to me, including people I had literally been sitting in class with ten minutes before a shift. Seriously, kids, I pay the same amount in tuition you do - I just happen to also work to support myself while doing it. *sigh*
- At the dorms, my biggest duty was accepting incoming packages, recording their information and putting slips into students' mailboxes so they could collect them at the appropriate hours (4-8pm daily). You would not believe the amount of whiney ass people who thought they were going to die if they didn't get their package at 3:30. Some tried to bribe me, others simply yelled or stomped their feet.
- One girl threw an EPIC fit when the laundry delivery service she sent her clothes out to be washed with every week (b/c doing your own laundry is SO HARD) didn't show up on the day they were supposed to. Sucky on their part, yes, but I'll never forget trying to hold back my laughter as she whined to her mom over the phone that she had to go to a party and didn't have any clean underwear.
And after college, I worked at Claire's for about a month. The amount of Justin Beiber and Miley Cyrus my ears were subjected to probably erased more of my brain cells than I even want to think about :[
- I wasn't there long enough to experience any truly massive sucks, but the biggest problem we had were the shoplifters. The mall I worked in had a bit of a security problem, so we'd get the same group of teenage boys in every single weekend running around on their heelys. They'd come into the store, hold up pairs of gigantic fake diamond earrings and ask if they were "girl earrings". Then when you were distracted, they'd steal them. But not both - just one. Ugh. And since there was usually only one of us working at a time, it was impossible to constantly watch them.
- There was a crazy old lady who carried around a huge, ancient Claire's bag full of merchandise and a billion crumpled receipts. She'd stalk the discount towers and bring two or three items up every day to buy while trying to make us refund something she'd bought a couple of weeks before. I felt kind of bad for her and tried to be firm, but nice, but she was quite the time waster.
AHHHHH I could go on for days and days.
I work in childrens RESALE, not thrift. We go through a sellers items and don't take any stained/ripped/teared items. We aslo only take back brand name items.
We have to be extremely picky and people don't get that. They constantly bitch about us not taking their stained no name clothing. -I personally could care less about the brand of clothing I wear, but I'm just doing my job...
I was about 15 our store was located at the time in a small neighborhood at the end of a strip of stores. I wasn't supposed to be working alone but my boss had stepped out to get us slurpees (we regularly walked to 7-11 3 stores down) A lady brought in a small wood toychest for us to buy. Since we had never had that specific piece in before I followed procedure and looked online for the item and its regular retail price. Since I couldn't find that I went to see what they were selling for on ebay (we did a lot of ebay so this was always our second choice when determining a selling/buying price) I found that a brand new one had sold for $30, so i offered her $12 cash or $17 store credit we probably would have sold it for $24. SHE BLEW UP! She started walking toward me shoving the toy chest at me calling me every name in the book telling me she was going to smash my brains out with that toychest etc....
We get both horrible customers and sellers!
I was checking out a customer. She was on her phone the entire time. She was writing out a check and I had to ask for an ID. She told the lady on the phone "hang on a sec, this cashier is being VERY rude!". She set the phone down, gave me her ID, picked up the phone said "sorry about that" to the person on the phone, and called me a bitch on the way out the door.
...I love working in customer service.
Oh boy I feel like I could fill this thread up with my horror stories!!
Just keep in mind that I work in a movie theater...
I am required to ask for ID for anyone I think is underage that wants to see a Rated R movie. No big deal, right? WRONG. I get the worst responses, from self-entitled 18 years olds: "You REALLY think that I'm 17? pshhh..." from kids who are trying to sneak in: "I was able to go in last week without a problem..." but this one group takes the cake. This group of 5 girls tried to get in to see a movie, I can't remember which. A few of my employees had told them no (only one girl in the group had ID and she was BARELY old enough to go in)..so they decided to try their luck with me. After I told them no, they started to get mouthy, so I called over my manager. He reexplained our policy, and they started to yell back at him. After he tried to kick them out, they called all of us girl employees "fucking white bitches" and knocked over a few poster stands!! It was the most ridiclious thing I've ever seen.
Another was during the recent Twilight midnights. We sold out EVERY SINGLE SEAT in the theater, which was over 1200 people. There is no way that everyone can wait for hours inside our lobby, so we had to have people waiting out side. (Mind you, we had to have people wait outside for Harry Potter in the middle of a blizzard and they didn't complain!) It was cold, I'll give them that, but an irate mother came in and yelled at me personally for making her and her daughters wait outside, and told me that WHEN she gets pneumonia, she will be sending ME, not the theater, but me, her hospital bill.
SERIOUSLY?!
Alright, I have a few MAJOR horror stories related to customer service:
3 summers ago I was bartending and serving at a restaurant. It was right on the beach- a major tourist trap. People were generally pleasant enough, but I had a few nightmares:
Story one: "Rib- Rage"
A customer wanted ribs. I asked him if he wanted a half rack, or a full rack. He ordered the half. Being the incredibly pleasant waitress I was (let's be serious, I wanted me some tips), I brought the ribs over in a timely fashion. The guy flips out. "This isn't what I ordered, these are too small." I offer to have the kitchen cook up more (for FREE, since he wasn't satisfied with the amount), or to give him a free appetizer.
NOPE. He was pisssed. Obviously the logical response to his disappointment about the size of the ribs (WHICH THE MENU CLEARLY DESCRIBED), was to look me in the eye, and casually dumb the ribs on my shoes.
I wanted to stab him.
Story two: "I'm racist."
At the same bar from the previous story.
We were promoting some new lemonade alcoholic drink. I honestly forget what was in it, or what it was called. While giving the couple I had just seated their menu, I informed them of the drink specials. One of which was the aforementioned lemonade drink. Couple begins "hmm-ing" and asks what I suggest.
I reply: "We've been selling tons of the "lemonade drink," would you like to try one of those?
The woman snaps (This is VERBATIM): JUST BECAUSE I'M FUCKING BLACK, DOES NOT MEAN I WANT YOUR LEMONADE.
Now keep in mind, we were offering this to EVERY customer in the bar. And had it on the "specials" board.
Oh my God, I died a little on the inside. She yelled it. There were like, 10 other tables surrounding her and her husband. I was SO humiliated.
Story 3: He was literally pissed off
Location: Drug Treatment Center
I worked at a drug treatment center last year. Part of my job was supervising "sampling." Sampling is supervised drug testing. Patient pees- I watch, and then bring urine to be analyzed. Keep in mind, patients do not like sampling.
Man begins "sampling," and I see him tamper with the sample (staff watch over a camera in another room). And by tamper, I mean try and pull a fast one on me, and take someone else's urine out of his pocket (stored tastefully in a ziploc bag), and pour it into his cup. This is obviously against protocol. So patient comes out with "his" cup of urine, and I tell him "I saw you tamper with that- you need to sample again."
We argue, exchange defensive words.
Patient proceeds to take off the lid from the urine cup, and throw it on me.
Oh dear God, I had some strangers old urine thrown on my body and in my face. Security escorted him out, and I got let off work to go home and shower.
@the_future_mrs: The first two really suck, but seriously? He threw urine on you? That is so disgusting. I don't envy your job.
This hasn't happened to me, but a friend of mine works at Dairy Queen. Apparently they had a guy come in (who was completely drunk) and he was leaning against the front counter staring at the menu. A customer behind him starting waving at my friend and pointing at the drunk guy. My friend comes out and it turns out he was actually peeing all over the front of the counter.
Another time, she had a guy who went into the washroom and actually took a dump inside the toilet paper dispenser.
We were having a friends and family sale so the coupon was 25% off your entire purchase but you can't use it with the regular 20% coupon. This lady comes in and is giving my Sales Associate a hard time so I had to step in
Bitch: She says I can't use this coupon
Me: That's right. We are having our friends and family sale. It's 25% off your entire purchase.
Bitch: But why can't I use this too?
Me: because the coupon states that you can't. It will void out the other coupon and then you won't be able to use it at all.
Bitch: Well your sister store lets me do it.
Me: It will void out your coupon if I scan it. It is good until next month, I would recommend you hang on to it.
Bitch: Well your sister store lets me do it.
Me: Well i'm sorry but we are not sister store. It will void out your coupon.
Bitch:Fine
So I walk away and the sales associate finishes the sale. She then tells me as she's walking away she told her 8 year old daughter "We're never shopping here again! This is the second time this happened!" The poor kid was so upset.
Her total was $18.00 and she got a whole bunch of stuff!
Why can't people read? the coupon says no. We aren't sister store. We are run differently. If your a bitch i'm not going to go out of my way to help you.
Also, why are people such slobs? If you pick something up in one area why do you insist on placing it in another area? are you that lazy? It is called karma and I hope your kid leaves stuff on the floor for you to clean up since you seem to think its ok to do it in a store.
when I was at university I used work in the deli department of a supermarket... customers were generally ok as it was a a shop in a super posh suburb and it wouldn't do for them to be rude.... I only ever had 2 nutters
the first one wanted me to replace the ham and procuitto she'd bought as she'd left them in her hot parked car for 2 hours whilst she went and met her friend for a coffee!!! She didn't quite grasp the fact that it was her fault that the meat went off.... she proceeded to call me an ignorant, unitelligent wog!! (a wog in australia is what you guys in america would call a guido....and noooo we dont fist pump down under!! 
)
the second woman had a little daughter who proceeded to climb up on a low shelf stacked with very expensive gourmet biscuit packets. The little girl kept walking up and down it like it was a gymnists balancing beam... and stepping on and crushing like 20 packets of biscuits. The mum saw it all and even praised her daughter saying.... gee darling you getting to be a really good climber!!! like WTF??? Lets just say she wasn't very happy at having to purchase 20 packets of biscuits that cost $11 dollars each!!!!! lol..... and she also taught her daughter lots of new words that day that you would never hear on sesame street!
I used to work at Wal-Mart, so I saw plenty of horrific things.
This one time, when I was cashiering, and I didn't normally cashier because I worked on the floor. So I scanned the lady's stuff, and put her soda underneath her cart, on the rack. She flipped a bitch at me, and screamed telling me that I was a dumb blonde, and then turned to her daughter and said don't you ever dye your hair, or you'll end up like her. I was furious, so I stepped away and refused to finish checking her out. Her reasoning was that her soda box would apparently rip open and roll all over the parking lot.
Ahh, the joys of Wal-Mart customers 
I think I'm awesome at keeping composure with difficult customers but I actually found myself passive-aggressively fighting with this woman:
Witch: Is this crab real?
Me: No Ma'am it's imitation crab.
Witch: Oh *gives some long tangent about fake crab*
Me: I'm sorry ma'am, can I get you something else instead?
Witch: Does this seafood soba have that imitation fish on it?
Me: Yes, there's imitation crab but I can tell them to nix it; is that what you'd like *smile*
Witch: It's NOT crab, it's FISH!
Me: *deep breath* Sorry, would you like me to tell them no fish?
Witch: Yes, and we'd also like *list of menu items* With no imitation crab fish
Me: The only crab we have is imitation so I'll have to sub it for you or reccommend something else.
Witch: It's FISH!
Me: Ok, fish. Sorry. But the menu has ingredients listed so if you don't want it, you don't have to order it *tight smile with anger burning behind my eyes*
Then the whole time I'm serving her apps and salads, she's making snide remarks but my diy bracelet and how cheap and crafty I am. ugh. I bring out the soba noodles aaaand:
Witch: these are not genuine soba noodles
Me: I'm sorry?
Witch: These are ramen egg noodles and not genuine soba noodles. You are misrepresenting it on the menu.
Me: Ma'am they're not ramen noodles, they're egg noodles we order from Japan.
Witch: No...they're not. And I don't want to pay for it.
Me: Ma'am there's nothing wrong with the dish and restaurant policy states that there fore, you have to pay. My manager is not here, but if you want, I'll call him to see what I can do for you. He may make an exception.
Witch: Do that because *more stupid b-tchy rambling*
It takes me 15 minutes to get my manager on the phone and he says to make her pay and he's on the way. So i drop off her bill and she leaves no tip, flips her credit card receipt over, and then writes a nasty note about how the menu items are misrepresented, how I was rude to her, and that when she paid, she waited for 20 minutes (the time it took me to call my boss because SHE had a fit, of course). Her friend paid and mouthed the words "I'm sorry" at me. I thought "Don't be sorry for me. YOU"RE the one who has to spend the day with her."
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