Post # 1
Our local Starbucks recently had a new guy start and he kind of sucks. The last 2 days I’ve gotten stuck with him making my drink and I’ve had to throw both away because they were that bad. I know he’s new so I’m not angry but I would like to eventually get back to having my normal drink again, considering I pay close to $6 a pop for it. I mentioned to DH that I may say something to one of the more seasoned baristas tomorrow if the drink is still terrible but he doesn’t think it’s a good idea. I have no desire in getting the guy in trouble but at the same time, I feel like he really should learn how to make the drink the right way since customers are paying good money for it. DH seems to think that I should just order something different if I see that this new guy is working but I don’t really want to do that. I have the same drink every morning so why should I have to change that because the guy who’s being paid to do it can’t figure it out?
I know this is pretty much the definition of a first world problem but I’m just curious what others would do in my situation. Should I approach one of his co-workers if it’s still terrible tomorrow so that he can hopefully learn how to make it correctly or avoid getting the drink all together and let him keep screwing them up until he figures it out on his own or someone else complains (however long that may be)?
Post # 3
@UpstateCait: They will often give out coupons to get a drink for free if they mess up and you complain. That or they will re-make it.
You need to say something. Starbucks ain’t cheap and you can bet he is messing up others’ drinks too!
Post # 4
I know what it’s like to spend way too much money on coffee, and part of the price of expensive coffee drinks is the experience of having it done to your taste!
I would bring it back and tell them/him how you like it, so he can learn rather than perpetually dissapoint a regular customer.
You could chalk it up to learning, and hope he changes and give it more time or just nip it in the bud.
Post # 5
I would definitely say something to a more seasoned worker. Its good to get feedback when you’re new so you can make sure to do your best and learn correctly! It sounds like you would be kind and let them know for future reference.
Personally, I would want to know if my drink making skills sucked lol! Starbucks is expensive as it is, no sense in wasting $$. I dont think you should have to order something else just because he isnt good at making it, just let them know so you can continue to enjoy your coffee yum yums 🙂
Post # 6
What drink do you get? What is making it intolerable?
You reminded me that I have a free drink for my birthday coupon to use…hmm.
Post # 7
@canarydiamond: I’m definitely not looking for anything for free, though they know how good of customers DH and I are since we’re there almost every day.
Guess I’m going to have to start taste testing my drink before I leave. I normally wait to dive into it when I get to the office. I’m just sick of throwing away $6 a day.
Post # 8
Also please edit your poll so I may choose more than one. Kthxbai.
Post # 9
Definitely speak up; constructive criticism can be very helpful. If you can identify specific things that need work, that would be helpful; i.e. too strong, too much foam, not enough milk, needs more syrup, etc. This will help identify the source of the issue and help him get the proper training. Just be nice about it and I’m sure he won’t take offense, since you’re just trying to help him better serve his customers (you).
Post # 10
None of the options. I would bring it to the attention of both the new employee and a seasoned one since likely its hard to pull one or the other apart.
And yes, this is a first world problem, but that is OK.
Post # 11
@peachacid: I get the mocha cookie crumble. It’s (normally) amazing. When this guy makes it, it honestly just tastes like he poured some coffee in the cup and topped it off with whipped cream. That’s not at all how it’s supposed to taste considering I hate coffee.
@Eva Peron: & @misschickpea: Thanks. I think I’ll mention it tomorrow if he’s working and makes my drink. My only concern is that some of the chicks that work there are kind of bitchy so hopefully I don’t end up having to talk to them. I can picture them reaming the poor guy out and I don’t want that.
Post # 12
Isn’t everything at Starbucks ompletely regimented and impossible to screw up terribly? I guess I would taste it before I leave and give it right back if it’s gross, but I’m a serial food returner. If you’re not willing to taste before you leave and you think you know what the issue is I guess mentioning it to his trainer or supervisor isn’t a bad idea. I’ve worked chain food prep before and he’s not going to get in too much shit over one messed up drink especially if it’s early on like this. It’s just part of training a new employee unless he’s already a screw up that they’re otherwise looking tflyer rid of.
Post # 13
@Eva Peron: I would bring it back and tell them/him how you like it, so he can learn rather than perpetually dissapoint a regular customer.
This is what I was going to suggest. He needs to learn how to do it right.
Post # 14
Thanks for changing the poll. I can be so demanding.
This is how I would say it, to the person from whom you order, “The last few days, my drink did not taste the way it usually does. Did the recipe change?”
Then she will say, “Why no, the recipe has not changed.” And maybe, “Let us know if it tastes different today.”
That way you sound sort of clueless as to why the problem exists, which means you’re not accusing anyone. Then it also allows you to comment to her, “OMG it tastes FLIPPING AMAZING!!!!” or “You know, it just doesn’t taste right. There is too much coffee in it, I think. Can it be made again?”
Post # 15
Starbucks ALWAYS remakes drinks if they’re wrong. Just say, “you know, I really prefer my macchiato made with soy” or “maybe I’m crazy, but I thought I ordered a latte and this tastes a litte different than normal.” Starbucks employees are generally extremely nice!
Post # 16
Is he working with another barista directly? If not, I would talk to him directly and he can have the chance to fix the drink himself. If he is then I would talk to a more senior employee.
@Peachacid:”The last few days, my drink did not taste the way it usually does. Did the recipe change?”
I think that is a great way to word it.