(Closed) Starbucks barista screwin' up my drink. How to handle?

posted 6 years ago in The Lounge
  • poll: How would you handle this Starbucks situation?
    Bring the issue to the seasoned employees attention so she can resolve it. : (134 votes)
    58 %
    Avoid ordering the drink if the new guy will be making it. : (9 votes)
    4 %
    Take this as a sign that you spend too much money at Starbucks. : (90 votes)
    39 %
  • Post # 3
    Member
    8042 posts
    Bumble Beekeeper
    • Wedding: December 2013

    @UpstateCait:  They will often give out coupons to get a drink for free if they mess up and you complain. That or they will re-make it.

    You need to say something. Starbucks ain’t cheap and you can bet he is messing up others’ drinks too!

    Post # 4
    Member
    7293 posts
    Busy Beekeeper
    • Wedding: October 2011

    I know what it’s like to spend way too much money on coffee, and part of the price of expensive coffee drinks is the experience of having it done to your taste!

    I would bring it back and tell them/him how you like it, so he can learn rather than perpetually dissapoint a regular customer.

    You could chalk it up to learning, and hope he changes and give it more time or just nip it in the bud.

    Post # 5
    Member
    4014 posts
    Honey bee
    • Wedding: October 2013

    I would definitely say something to a more seasoned worker. Its good to get feedback when you’re new so you can make sure to do your best and learn correctly! It sounds like you would be kind and let them know for future reference.

    Personally, I would want to know if my drink making skills sucked lol! Starbucks is expensive as it is, no sense in wasting $$. I dont think you should have to order something else just because he isnt good at making it, just let them know so you can continue to enjoy your coffee yum yums 🙂

    Post # 6
    Member
    9917 posts
    Buzzing Beekeeper
    • Wedding: June 2013

    What drink do you get?  What is making it intolerable?

    You reminded me that I have a free drink for my birthday coupon to use…hmm.  

    Post # 8
    Member
    9917 posts
    Buzzing Beekeeper
    • Wedding: June 2013

    Also please edit your poll so I may choose more than one.  Kthxbai.

    Post # 9
    Member
    1855 posts
    Buzzing bee
    • Wedding: September 2012

    Definitely speak up; constructive criticism can be very helpful.  If you can identify specific things that need work, that would be helpful; i.e. too strong, too much foam, not enough milk, needs more syrup, etc.  This will help identify the source of the issue and help him get the proper training.  Just be nice about it and I’m sure he won’t take offense, since you’re just trying to help him better serve his customers (you). 

    Post # 10
    Member
    2622 posts
    Sugar bee
    • Wedding: November 1999

    None of the options. I would bring it to the attention of both the new employee and a seasoned one since likely its hard to pull one or the other apart.

    And yes, this is a first world problem, but that is OK.

    Post # 12
    Member
    9057 posts
    Buzzing Beekeeper
    • Wedding: June 2010

    Isn’t everything at Starbucks  ompletely regimented and impossible to screw up terribly?  I guess I would taste it before I leave and give it right back if it’s gross, but I’m a serial food returner. If you’re not willing to taste before you leave and you think you know what the issue is I guess mentioning it to his trainer or supervisor isn’t a bad idea. I’ve worked chain food prep before and he’s not going to get in too much shit over one messed up drink especially if it’s early on like this. It’s just part of training a new employee unless he’s already a screw up that they’re otherwise looking tflyer rid of. 

    Post # 13
    Member
    3453 posts
    Sugar bee
    • Wedding: September 2012

    @Eva Peron:  I would bring it back and tell them/him how you like it, so he can learn rather than perpetually dissapoint a regular customer.

    This is what I was going to suggest.  He needs to learn how to do it right.

    Post # 14
    Member
    9917 posts
    Buzzing Beekeeper
    • Wedding: June 2013

    Thanks for changing the poll.  I can be so demanding.

    This is how I would say it, to the person from whom you order, “The last few days, my drink did not taste the way it usually does.  Did the recipe change?”

    Then she will say, “Why no, the recipe has not changed.”  And maybe, “Let us know if it tastes different today.”

     

    That way you sound sort of clueless as to why the problem exists, which means you’re not accusing anyone.  Then it also allows you to comment to her, “OMG it tastes FLIPPING AMAZING!!!!” or “You know, it just doesn’t taste right.  There is too much coffee in it, I think.  Can it be made again?”

    Post # 15
    Member
    1936 posts
    Buzzing bee
    • Wedding: February 2014

    Starbucks ALWAYS remakes drinks if they’re wrong. Just say, “you know, I really prefer my macchiato made with soy” or “maybe I’m crazy, but I thought I ordered a latte and this tastes a litte different than normal.” Starbucks employees are generally extremely nice!

    Post # 16
    Member
    3773 posts
    Honey bee
    • Wedding: December 1999

    Is he working with another barista directly? If not, I would talk to him directly and he can have the chance to fix the drink himself. If he is then I would talk to a more senior employee.

    @Peachacid:”The last few days, my drink did not taste the way it usually does.  Did the recipe change?”

    I think that is a great way to word it.

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