Post # 1
I decided to return a registry gift that had been ordered online from West Elm. I went to their store hoping they would just give me store credit, but they said the only option was to get the refund by mail on a gift card. I was very concerned that the gift card, worth about $100, would be sent back to the friend who had bought us the gift, but was assured multiple times by the store manager that they would take care of it. Well the gift card never showed up, and when I called West Elm today to check up on it, i learned the worst of my fears came true.
West Elm told me all they could do for me was cancel the gift card and issue me a new one. I don’t really trust them not to screw it up again, and either way, the damage is done. Our friend probably got the gift card in the mail two weeks ago.
I am more than a little peeved. So far returning this $100 gift has probably cost 3 hours of my time travelling to their store and talking to customer service on the phone. I am sure she’ll be understanding, but I think it’s very rude to ask our guest to mail it back to us.
Don’t you think West Elm could do a better job fixing their mistake? My husband says I should ask them to issue us a new gift card and let our friend keep the one she received. Then it would be a little less awkward for me to tell her about the mishap. Do you think that’s a reasonable request?
Post # 3
@shebang: I don’t think that’s going to happen.
Post # 4
@shebang: I don’t think your embarrassment is worth a 100 dollar loss to the company..no.
I think having them cancel the card and issue you a new one is sufficient. Let your friend know what happened and I’m sure they will understand.
Post # 5
@shebang: I personally think it is because this was their fault. Yes, you returned the gift but it isn’t your problem they sent the giftcard back to the gift giver. It should have been in your hand before you left the store and if they couldn’t do that, then they should let her keep the store credit and give you one too.
BUT I don’t think they will do that. So I’m sure your friend will understand…it might be slightly awkward but she maybe has already called the company if the card arrived, wondering why she now has a $100 store credit to her house from them. Ya know?
Post # 6
@shebang: I know another bee had a problem with something like this with Macys or somewhere else where they refunded the amount to the givers credit card. let me find the post to see what happened there but I would recommend that you both get issued the amount for the gift, they should have a protocol in place for wedding gift returns.
Post # 7
I think you should let the $100 go. I know you would have liked to have it but I think at this point, it looks bad to cancel a gift card the gift-giver receives and the store isn’t going to care enough to give you an additional $100. I think it would be super rude to ask for the gift card from the gift-giver.
Post # 8
I wouldn’t ask the gift giver to send you the money, that’s quite tactless. If they want to send it to you they will, if they don’t want to they won’t.
They will get the whole story when they call anyway, asking them about it will be awkward city.
Post # 9
Wait….West Elm has a registry option?
Cause I want to register there, but haven’t been able to find information about it on their website.
(sorry, I realize this is not the topic at hand)
Post # 10
@StL.Ashley: I registered with Amazon universal registry.
Post # 11
@minted: Please do comment if you find that post about the Macy’s refund. I am curious what she did.