Post # 1
I was in CVS today doing a little shopping on my day off. This wasn’t the CVS I usually go, but it was close to Target and I didn’t feel like driving 15 minutes to the CVS I actually work at. The entire time I was in the store the manager followed me around as if I were going to steal from them. Whenever I walked into a different aisle she’d be right there behind me. She didn’t even try to cover it up or make it seem like she was doing some work in the same aisle I was in. She just stood around watching what I was putting in my cart. She even watched me as I went to the register and paid. She just raised her eyebrow when I handed the cashier my discount card. Since I work at CVS I know how she should have handled a suspected shoplifter, and I’m pissed I was treated like that. I don’t want to accuse the manager as being racist/prejudice/whatever, but I don’t think I looked like a shoplifter. I was a black woman wearing skinny jeans, a black tee, flats, and a cardigan. I don’t think I looked like a person that steals, but I do think she assumed I would because I’m black. As soon as I left the store I thought of calling up the district manager and complaining about her and telling the DM how I felt about the whole situation. The more I thought about it the more conflicted I felt. I don’t want to get this woman in any serious trouble and I don’t want word to get out to my store and have them think I’m a tattletale, but I’m still pretty annoyed and she shouldn’t be treating any customers like that. I figured I’d ask the bee what to do. Should I call the DM and complain or should I just avoid that store? For what its worth, CVS is a second job I keep because I like the discount. I don’t need it and if word got back to my store I’d have no problem quitting.
Post # 3
@mydeadfriendx: It’s still the fact of the matter. I would stil lcall up the DM. You don’t have to say who you are or where you work. That is none of their business. Whether or not this was about race, you still should report it. What if it IS happening to other black women?
I would say something.
Post # 4
I’d call. No one should think you are a tattle tale. I hate that phrase. If you see someone doing something wring you should speak up. It’s not good for business for her to be treating customers that way. I used to work in retail and when we got a new manager that was doing things we weren’t supposed to, I spoke up about it.
Post # 5
Since it’s not a job you really need, I think you should accept the risk and call the DM. I think your complaint will carry more weight because you’re an employee at another store. It’s at least unprofessional that this woman was blatantly stalking you as you shopped. Speaking up is one little step in continuing to fight discrimination in this country, and I think that’s worth doing.
Post # 6
@mydeadfriendx: If you feel her behavior was out of line, then call your DM. Not taking action is just allowing her senseless behavior to continue.
Post # 7
I’d call. They are probably losing customers and don’t know why. I can’t believe she just stalked you around the store. Did she at least ask if you needed anything? I wouldn’t worry about getting her in trouble, if anything I’d think they need to do a little extra training with her because she obviously doesn’t know how to do her job right.
Post # 8
I would call and complain. They should be glad that at least it’s you, an employee, that is complaining rather than an actual customer and being accused of racially profiling or discriminating against a customer based on age/gender/ethnicity/etc. I don’t necessarily think she will get fired. However, this may prompt the company to do sensitivity training for managers, which is probably a good idea.
Post # 9
- Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall
That sounds downright irritating at best, and intimidation at worst. I would definitely call. What the hell is wrong with her? If she wanted to see if you’d steal, she should watch from the cameras like a sane person rather than follow you around making your shopping trip uncomfortable like that. That’s just… bizarre.
Post # 10
No she didn’t ask if I needed any help, she just stood there or would walk up and down the aisle. She didn’t even pretend to be putting something away or cleaning something up. It was just so surreal. When we suspect someone is shoplifting we’re supposed to engage them and offer help finding things and just be as friendly as possible. She literally did the opposite and made me feel insanely uncomfortable.
I think I’m going to call. I’m still annoyed by this and it happend this morning. The whole situation was just annoying. I went in with a list and some coupons I wanted to use and ended up with half the stuff on my list because I wanted to get out of the store ASAP.
Post # 11
I would have probably said something to the women right then but since that’s not an option I would absolutely call. I wouldn’t bring up race, just that you were followed the entire time and felt like you were being harrassed. They should be able to pull up the surveillance and see that she was following you…once they see that she did it to you chances are good that she’s doing it to others and they will be able to form their own conclusions (the one that she is a racist and needs to be fired). Stores can’t fix there problems if they aren’t aware. If this women is making choices about customers based on race she should be fired immediately, that’s just ridiculous.
Post # 12
I would call. This happens to me sometimes when I’m wearing hoodies lol. I think it’s the tattoos/hoodie combo? I dunno. But It’s insulting. And if it was racial that’s even worse.
I would say something personally to her myself also.
Post # 13
I’d def call. Not cool and you know she’s gonna keep doing it.
Post # 14
Ok, I have to ask.
Curious WHY YOU didn’t confront her.
As an entirely innocent person (someone who wouldn’t be shoplifting)
If I felt I was being stalked in a store … I’d turn around to the person FOLLOWING ME and say…
“Excuse me… can I help you”
Turn it back on them, and see what their response would be
Clearly you know as an Employee that she wasn’t following protocol
So it isn’t like you wouldn’t have had a case…
Post # 15
I”d call. I ratted out MY old manager to our DM for treating customer unfairly (and staff even worse).
Post # 16
@mydeadfriendx: I’ve worked in retail before, and we were told to greet EVERYONE and ask if they needed help with anything. On occasion, we would only follow people IF we saw them put something in their bag/pocket, because they can’t be charged with shoplifting unless they actually leave the store with it. Still, we didn’t make it obvious. We’d be in the vicinity of the customer and tidy up a section near where they were. We never randomly followed someone who was going about their business and shopping. It’s not ethical to stalk customers because we think they might shoplift.
I think you should go back there and browse. See if creepy manager stalks you again and confront her. Say something like ‘This is the second time I’ve been in your store and you’ve followed me around both times. Have I done something wrong?’. No doubt she won’t know what to say! And it gives her an opportunity to dig herself a deeper hole before you report her to the DM. She sounds pretty incompetent – would it have hurt her to ask if you needed help with anything while she was walking around doing nothing anyway?