Store won't tell me designer of dress

posted 2 years ago in Dress
Post # 2
Member
721 posts
Busy bee
  • Wedding: February 2015

The dress didn’t have a tag on the inside of it or a hang tag? 

 

Post # 3
Member
134 posts
Blushing bee

 

aec2003:  Ive been to a couple of bridal salons that wouldn’t tell me the designer name/style #either. They said it was to prevent potential customers from locating and buying the dress elsewhere. I don’t really have any advice as to what you should do, but just wanted to let you know that I expereinced the Same thing at other stores.

Post # 4
Member
371 posts
Helper bee
  • Wedding: May 2015

aec2003:  if you have the info you could always try to take it there and see what happens. I would also state what you told us that you want to ensure its authentic and that the price is accurate. There is a reason you go to a store instead of buying something off craigslist. Some stores will list what designers they carry so you could always see if they do and find the dress that way

Post # 5
Member
108 posts
Blushing bee
  • Wedding: December 1969

I can kinda see why they would want to hide the info considering the competition between salons for sales, but I would think it would blow back at them negatively. They should work on being stronger in their customer service and make the experience one that warrants a sale no matter if they’re the cheapest in the area.

There are so many tools available to find out which dresses they were that you tried. If you can’t remember enough detail to find it through searches, you could go back and see them again and take down as much information as possible and then bring that website to their attention as you’re leaving. Maybe they’ll feel a little dumb for losing your business over something silly. Or at least we can pretend that they would.

Post # 6
Member
492 posts
Helper bee
  • Wedding: November 2014

I went to a bridal shop that did that to me so I just googled what the dress looked like, found the designer and model # and ordered it from another shop that sold the same designer. 

Post # 7
Member
4015 posts
Honey bee
  • Wedding: October 2013

 I would try and locate a similar dress elsewhere or try on more dresses elsewhere as well. I would not buy from a store that does not disclose the maker/model # of a dress. You may very well overpay for a dress not knowing which designer it came from and not know until you already have it in your hands and cannot return. That is a shameful business practice to me.

 

TheHappyWife:  I agree. Customer service to me is very important. I have spend more on things from stores that have better customer service because the experience is sometimes worth more that an item that costs a little less somewhere else. I visited many bridal shops before my wedding and never had one not disclose dress designers or not allow photos.

Post # 8
Member
7395 posts
Busy Beekeeper

If you like the dress and are happy with the price what does it matter? Will it make you like the dress more or less by knowing the designer? 

The only reason I can think why this would upset someone is if they are trying to find the dress cheaper or wanting to buy a knock-off. In which case you can kind of understand why they don’t allow photos (which is standard until you place an order where I am from) or give out designer information. It is not good business to assist customers to buy elsewhere.

Post # 11
Member
1244 posts
Bumble bee
  • Wedding: August 2015

I feel like you have a right to know what you’re buying. I would go back and bring someone with me who could find a way to get a discreet picture, then post it on the Bee since people here can identify dresses like nobody’s business. If that’s not a possibility, you could bring the law to their attention, although beware that might piss them off more than anything. 

Post # 12
Member
4596 posts
Honey bee
  • Wedding: October 2014

I had this happen to me at one salon. They sell certain designers, but also have an in-house designer. The in-house ones are the only ones with the tags (or anything) inside the dress.

I actually really liked a dress there that was over what I wanted to spend, but would have considered it had I been able to know who made it so I could compare it online to another dress that I liked (the one that I actually picked). I tried a google search with the details and couldn’t find anything… and this one was unique so I figured it had to be out there somewhere. No luck.

Like other PP’s said, some places don’t want you to try on there and then go elsewhere to find the same dress. I hated that this store did that, but it was their policy. Every other store I went to (6 total) didn’t care.

Post # 13
Member
1473 posts
Bumble bee

You definitely have the right to know what you’re buying. With any other big purchases we make in this world, we are always told the name of the manufacturer. What if you were buying a new stove, a fridge, or a TV? It would be very wrong for the store to hide the brand name from you. Why is a wedding dress any different?

If you do go in, make sure that you find the dress first – maybe even try it on and show interest, ask how long it will take to order, etc. You don’t want them to lie to you and tell you it’s not available anymore once you start pushing to know the designer.

Post # 14
Member
884 posts
Busy bee

Its unethical practice. If they don’t want you buying cheaper somewhere else than they should competitively price, offer free alterations and enhance customer service. I do sorta understand the not taking pictures….but honestly if you have great customer service it shouldn’t be a problem. People will pay to have the right dress, in the right size at the right time. 

Post # 15
Member
884 posts
Busy bee

On another note you should look which designers they carry on their website. That may help you know which dresses. Look at the pictures…..

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