- 5 years ago
- Wedding: November 2013
I just want to share some computer illiterate hilarity with you all! In this world where technology is fairly new and fairly advanced, I work at a country club. Where the bulk of members are 60 or older.
Don’t get me wrong, I adore my job! But as the Graphic design/Marketing/Receptionist, I tend to get all the confused older people who don’t know how to work the website. And I am always happy to help, but this week I have gotten three calls that have put me in the face palm position.
The first was a member trying to log into the website. I begin the instructions that involve logging in, which starts with ‘click the ‘member login’ button at the top right of the screen. His response…
There is no button.
I honestly had no idea what to do with that so I got our General Manager. He is an awesome boss and totally great under all cercimstances. After managing to help the member he came back to explain what had been going on. Apparently, the member had a high resolution set on his computer. He didn’t know that in order to see the ‘Member login’ button you have to scroll over to the right of the screen… and of course I didn’t think of that because my computer isn’t zoomed in… sigh… just one of those moments!
The second one actually made me laugh out loud! I sent out an email to our Tennis members because we changed the reservation website for the courts. At the bottom of the email I included instructions on how to log in and also attached a .pdf of these instructions just in case. At the very top, the first step, says ‘follow the link in the body of this email to our new reservation site.’
So a member calls, he obviously had opened the attachment and was completely confused about where the link was. Took a solid 2 minutes to explain to him that he had to go back into his email to see the link. I have no idea what he thought ‘the body of this email’ meant but as a general rule, if there is a way for our members to be confused, they will be. Even with explicit instructions.
The third is not actually a call but an email, and this one makes me sad because it comes from our Tennis Instructor, who is in his twenties, not a 60 year old member. I was working on perfecting the new reservation site for him. And he asks me, ‘Is the site iPad and smart phone compatible?’
Surprisingly, for as tech advanced as I am I do not own either of these gadgets (yet). So I emailed him back saying I wasn’t sure since I didn’t have said technology and the site didn’t have any information regarding this compatibility.
My General Manager (who had been cc’d) sent back a message saying he had checked them both on his own and they both worked.
Then he came by my desk and laughingly told me, “I don’t know where his head was. That email asking if they were smart phone compatible was sent from his smart phone. Why didn’t he just check himself?!”
All in all these things make me laugh constantly! Not at them of course, but because its so interesting that something I find so easy (simply because I grew up with it) can be so difficult! I dont realize until I am helping people! Does anyone else have funny tech illiterate stories?