Supermarket refuses service to customer who was on their phone…

posted 3 years ago in The Lounge
  • poll: Should customers be refused service if they're on their phones?
    Yes, talking on your phone is downright rude. : (160 votes)
    62 %
    No, it's none of the cashier's business. : (59 votes)
    23 %
    It depends on the nature of the call/if the store is busy, etc. : (39 votes)
    15 %
  • Post # 3
    Member
    4223 posts
    Honey bee
    • Wedding: August 2013

    In my days in customer service, I did this routinely. Clearly they’re expertly busy with something. So when they’re through with their *very* important call I would address them. Otherwise I would look right through them and pretend I didn’t see them. 

    Post # 4
    Member
    2884 posts
    Sugar bee
    • Wedding: March 2013

    i think its rude to be on the phone certainly

    BUT at the end of the day, the cashier’s job is to say hello, ring up the items and take payment. I don’t see that any further communication is necessary (even if its nice) therefore there is no reason to refuse service to someone on a phone. Cashier was out of bounds, not her job to be the etiquette police

    If, the call is preventing important info from being given (tho god knows what that would be since you nromally just hand over cash or card) then i can see its inconvenient

    Post # 5
    Member
    2132 posts
    Buzzing bee
    • Wedding: October 2015

    While I think it’s rude to be on the phone in that situation, as long as it wasn’t causing the customer to hold up the line or be unable to pay, I think it was unnecessary and kind of unproffesional to call her out on it. 

    Post # 6
    Member
    11668 posts
    Sugar Beekeeper
    • Wedding: November 1999

    A cashier is there to ring your stuff up and collect payment, not to be phone police. whether its rude or not to talk on your phone doesn’t matter when it comes to the cashier doing their job. There are rude customers you encounter in any job, that doesn’t mean they should be denied services they are paying for. Unless the behavior is extreme of course.

    Sorry but yeah taking a work call or a call from family when I dont know if it could be important or not is much more important than making small talk with the cashier. Half the time I say hi how are you to them and they say nothing in return so whatever.

    Post # 7
    Member
    610 posts
    Busy bee
    • Wedding: May 2014 - Smithfield Center

    The fact is that a cashier can’t do his/her job when the customer is busy talking on the phone, telling the cashier to ‘hold on a second’ when they could simply hang up and call the person back. Put your phone away and take the 30 seconds out of your life to swipe your card or hand over cash and be done with it.

    Post # 8
    Member
    736 posts
    Busy bee
    • Wedding: March 2014

    @MrsWBS:  Cashiers can’t do their job effectively when a person is on their phone. The cashier is a person too and when you are more interested in your phone interaction than the face to face interaction you’re coming in to..it is downright disrespectful. 

     

    Post # 9
    Member
    1148 posts
    Bumble bee
    • Wedding: June 2011

    I cash people out at the restaurant I work at, and while I find it semi-rude, I still cash them out and let them be on their way. What does irk me, however, is if they are in the middle of digging through their purse to find their credit card or money, phone rings, so then the search switches to finding their phone instead, yakking away, and forgetting about paying. I just do an internal eye roll and finish the transaction.

    Post # 10
    Member
    11668 posts
    Sugar Beekeeper
    • Wedding: November 1999

    @CreatureFromTheBlackLagoon:  I don’t think we’re debating if its rude or not, it’s whether you should be denied service or not. 

    Post # 11
    Member
    10384 posts
    Sugar Beekeeper
    • Wedding: September 2010

    I wish that it were legal to walk up to people on their phones in stores, buses, trains, planes and restaurants and smash their phones on the ground. Super, super annoying.

    Post # 12
    Member
    2831 posts
    Sugar bee
    • Wedding: September 2014

    if you can’t take 5 minutes off of the phone to check out at a store, you have a problem. sorry, but the cashier was right.

    Post # 13
    Member
    10384 posts
    Sugar Beekeeper
    • Wedding: September 2010

    Also, refusing service to people on their phone is a common thing here, and most stores have signs to that effect.

    Post # 14
    Member
    1346 posts
    Bumble bee

    The only time I’ve been on the phone at the cash register has been when I was making purchases for other people. But I put the phone down when I am greeted and during the check out process.

    Post # 15
    Member
    11300 posts
    Sugar Beekeeper
    • Wedding: August 2013

    @HappySky7:  Same here. I had a lot of regular customers who learned very quickly that we would call people around them unless they put their damned phones away. 

    Post # 16
    Member
    3889 posts
    Honey bee
    • Wedding: September 2011

    The customer needs to pay their full attention to the transaction, just like the cashier does. It slows down service for all the other customers if you’re yakking away on the phone. Or you don’t count your change and come storming back to the store because you thought you pad with a $20 when you’d paid with a $10. 

    If your phone call is sooooooooooo important that you can’t hang up for 5 minutes to go through the check-out line, then find a quiet corner of the store and take your call (where you’re not in anone else’s way).

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