Tacori E-Ring ruined by Tacori dealer, they are denying it and calling us liars!

posted 3 years ago in Rings
Post # 3
295 posts
Helper bee

It says on Tacori’s FAQ page to direct any communication through their Facebook page. If you post a professional, public complaint about the service you’re receiving through their dealer, they may be inclined to help you. 

Post # 6
4135 posts
Honey bee
  • Wedding: August 2013

I had the same thing happen. Tacori did NOTHING. Their customer service excellence rep Vanessa gave me the brush off. 

Tacori refused to take care of my ring after is was damaged by a tacori dealer and the dealer tried to lie about it being sized.

Tacori is a shit company. They don’t give a flying fuck about their products once they’re sold. 

Sorry you’re going through this to.

I would sue the jeweler who sold it to you, because he told you it was an authentic peice when it wasn’t. I’m in the process of getting my things together to sue the jeweler who damaged my tacori.

Post # 7
79 posts
Worker bee


Oh gosh, what a terrible situation to be in! Try contacting through FB like other posters suggested. From everything I hear, Tacori IS hard to work with — they prefer to only talk to their dealers but maybe you can get through to someone sympathetic.

I’m curious why you had to specify the size of the head so much. Who set your center stone? Tacori is supposed to be the only one who makes changes to their settings, that includes setting the diamonds and re-sizing. They are supposed to have your stone in hand to complete the ring. To use someone unauthorized invalidates their warranty. 

The store you went through sounds super shady. You’re right, the paperwork should have come with the ring. Did the store give you anything in writing? Did you pay with a credit card? Maybe you can look into forcing them to refund with a chargeback? (I have no idea if this is possible, just throwing it out there). 


Post # 8
842 posts
Busy bee
  • Wedding: June 2015

I’m sorry to hear this. I want a Tacori as well. The dealer told us that we have to send the stone to Tacori to set (when we’re ready). My understanding is that all work is done by Tacori and that the authorized dealers only can showcase the rings and place orders. They shouldn’t be doing any work on the ring. I think they scammed you and just resized one they already had. They are lying because if they are found to be scamming, Tacori will likely pull their products from them. They are gonna lie ther arses off to prevent that.

Post # 12
367 posts
Helper bee
  • Wedding: March 2014

@dopeytart:  Find and keep every email conversation and documentation you have received from them so far. Take screen shots of your payment transaction and your facebook conversation. Try and have all your conversations via email or Facebook so you have a written history. This way if it goes to court you have evidence.

Is there a warranty or guarantee? 

Post # 13
79 posts
Worker bee


Ugh! That store totally messed up! I’m suspicious that they actually pulled a floor sample and resized that to give you. Typical floor models would be in the size 7 range and hold a CZ that would equate to 1ct diamond. When you go in, can you look in their cases to see if their sample is still in the case? 

One of the reasons I like Tacori is that they don’t just set different sized heads into different sized rings (I saw this a lot with non-designer settings) — the pieces are actually made to be proportional and together. So you definitely should not have to pay more to get this! I’ll add too that I’ve read the way CZs are set is slightly different from the way diamonds are set because of the dimensions. This could put your white sapphire at risk of dislodging, unless you know that its cut dimensions are similiar to CZ. I think this has to do with the angles on the crown and angles of the prongs but I’m not sure.

Look over the ring for any small signs of wear and definitely try to see if they still have their sample ring. Get the authentication card and check it to match what you were supposed to get. I only have mine to reference so I don’t know if all the cards will be exactly like this but it should be similar. My ring size is not on the card. Yours should say something like HT2522 CU 6.5 1/2X ###### Store name. ###### is the ring identifier and the number you would use to register your ring with Tacori. From there, I would contact Tacori and get further details.. like when it was ordered/purchased and what size was ordered. If they did a bait and switch on you, this should be pretty good evidence that the store ripped you off. Unfortunately it doesn’t sound like you have evidence that Tacori will accept as the store being shady (since they did not give you a detailed bill of purchase), but it gives you evidence to confront the store owners.

Good luck!! Don’t back down but don’t go completely crazy, make sure they know you’ll keep dogging them until they give you a refund.

Post # 15
79 posts
Worker bee

@dopeytart:  There is no fixing that ring at this point! I hope your appointment went well today!

Post # 16
1235 posts
Bumble bee

@dopeytart:  I would go right in there and not take no for an answer. I was in a similar situation as you this summer. Ordered a ring, it looked beautiful in the store… Get it on my finger a month later, and it’s horribly wrong. 🙁 There was a huge gap in the ring and the halo part didn’t even look like a square. It was awful. Went back to the store and they made a big fuss about it.. Had to wait longer and longer.. But eventually going into the store and making a big fuss about it worked. I even was crying in the store at one point because my dream ring was ruined! Just do not take no for an answer!!!

This is why I will never shop at a jewelry chain store again… I swear I’m ordering everything from moissaniteco.com or amazon.

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