Tacori prong issues

posted 3 years ago in Rings
Post # 3
Member
1893 posts
Buzzing bee
  • Wedding: September 2014 - Dallas, TX

@nocake:  I would be concerned it look that short of time. That almost positively means they didn’t send it to Tacori for repair. My understanding is that all repairs need to be sent to Tacori in order to keep the warranty from being voided. When I sent my Tacori in for resizing it took three weeks.

I fortunately haven’t had prong issues. I have a four double prongs and they don’t catch on anything.

I would really suggest talking to the jeweler and find out why they didn’t send your ring to Tacori for the repair.

Would love to see pics of your Tacori beauty 🙂

Post # 4
Member
1261 posts
Bumble bee
  • Wedding: May 2014

yikes…that’s not right. You should never be able to put your nail right under the prong….wow! Honestly, if the place you’re taking it to is not fixing it, I would take it someplace else….you’re going to end up loosing the stone if the prongs aren’t fixed properly.

Good luck!

Post # 6
Member
4215 posts
Honey bee
  • Wedding: August 2013

I have had nothing but problems with tacori. If they’ll send it to tacori, that would be great. The thing about tacori is that they tell you to take it back to the authorized dealer it was purchased from for work, but major work should be done by them, but then they say that they cannot guarantee any outside work not done by them even by their authorized jewelers and it voids the warranty. 

Post # 8
Member
1893 posts
Buzzing bee
  • Wedding: September 2014 - Dallas, TX

@nocake:  Gorgeous! For what it’s worth, I have had nothing but pleasant experiences with Tacori. It sounds like you might want to get another authorized retailer to work with. I wouldn’t totally give up on the warranty yet, I don’t think poor workmanship is the norm. Good luck!

Post # 10
Member
267 posts
Helper bee

@nocake:  we are almost ring twins! Mine is a 4 prong. Make sure you update us! I haven’t had any problems with mine, but I’m sure if they sent it to Tacori, it would have been longer than 3 days!

Post # 11
Member
4215 posts
Honey bee
  • Wedding: August 2013

@nocake:  Yeah me too. I would never buy from them again. Pretty much the worst customer service ever. 

Post # 13
Member
3199 posts
Sugar bee
  • Wedding: October 2013

@nocake:  um, yeah, it took 3 weeks just for mine to be cleaned and redipped, because all tacori rings have to be shipped back to the tacori headquarters or it voids your warranty. i confirmed this with tacori and made sure it was shipped back through one of their preferred authorized retailers.

i have had no issues whatsoever with the craftsmanship of my tacori.

Post # 14
Member
3199 posts
Sugar bee
  • Wedding: October 2013

@nocake:  FWIW, with i first chatted with their preferred authorized retailer in my city, the manager told me that they would not work on tacori rings at all, even though they are a very high-end jeweler. they said that tacori is within its legal rights to void a warranty if someone outside headquarters works on their pieces, and they don’t want to put their clients in that position. so even though it just needed cleaned and replated they sent it back to the headquarters. took for stinkin EVER but it looked beautiful when it came back 🙂

Post # 16
Member
1263 posts
Bumble bee
  • Wedding: June 2009 - Mountain Meadow/Mansion

I would agree with others who have said that a 3 day repair is unexpected. I had my platinum Tacori sent in to be inspected/buffed/cleaned and it took over 3 weeks. I would contact Tacori directily. I have also had no problems with mine.

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