- 7 years ago
- Wedding: August 2012
I had received a card from a friend for Taffeta and Tulle in Airdrie, AB, before I had gotten engaged and long before I was even thinking about dress shopping. I had received so many good reviews about the excellent service and finding dresses for a steal of a deal ($1,000 for a $3,000 dress) that I was very excited to plan my first shopping excursion there.
I called three weeks in advance and spoke with the owner who was very friendly on the phone. We discussed the fact that I hadn’t tried on any dresses and her boutique would be my first. I also mentioned that my budget was somewhat small (in the world of wedding dresses) and I had seen a dress I liked at a Bridal Fair on a manequine but was not going to try it on because it was double my budget. She sounded encouraging, saying that her shop was a great place to start because her most expensive dress is $1,000 and if I didn’t find anything that I would then be able to maybe start looking a little outside my budget.
Yesterday, I arrived there with my mom, future MIL, MOH, and one of my BMs. By my cell phone, we were right on time…in fact, a few minutes early (she does appointment only); however, ther first words out of the owner’s mouth was we should get started right away because I have another appointment in an hour. It seemed quite rude. If you think that an hour is being rushed, you should obviously book your appointments further apart IMO.
Ignoring this, I went on to tell her I hadn’t tried on any dresses yet and described the type of dress I was looking for and showed her a few pictures. Her response was along the lines, “This is more of a last stop shop” and “I don’t have anything like what you’re looking for, but we’ll try a few things on.” She sounded very discouraging before we even got started and completely contradicted what she had told me on the phone when I booked my appointment.
I am very lucky to have a small figure naturally and the first dress I tried on was gorgeous. The things I didn’t like about it were it had a detached train that didn’t detach, a lace-up back instead of the buttons I want, and no detailing on the skirt. She had tried to sell me on the fact that I could have the train altered to make it removeable for the ceremony, but then I would loose all the beautiful lace and embroidering on the train. While my mom was rushing for the camera, the lady was already taking the dress off me saying that there was no point in taking pictures of a dress I didn’t love because there wasn’t time.
Over the next fifteen minutes, I was in and out of another 5 or 6 dresses that I didn’t like at all. At one point, my BM had told me that I would know when I tried on “the dress”. The shop owner said, “You ladies have been watching too much t.v.” after my mom echoed my BM. Another thing that bothered me, was the fact that the shop was so small. My entourage was expected to wait in the sitting area until they were called to the dressing room after the dress was on. Because the dresses were put on and taken off so fast, they ended up just standing outside the dressing room with me in my bra and panties. I didn’t even have time to feel self conscious, but I think it made my future MIL a little bit uncomfortable. Even having a curtain on the door or a floor divider in the back corner of the dressing room to change in would have been nice.
I just wish that I hadn’t been so rushed. There wasn’t even a moment where I was left alone with the first dress to go…”Oh my god, I’m in a wedding dress!” I guess I had expected better customer service in a boutique that is “by appointment only”. It has made me very unenthusiastic towards future shopping excursions.