- 6 years ago
The wedding lady at Torrington, CT store was great service and helpful although once the bill gets paid and a delivery is made that’s when it stops.
Part of our order was 150 chairs at $3/piece and she had SPECIFICALLY drilled into all of our heads (in front of the bride and 4 family members, mind you) that these chairs weren’t for outdoor use and would come in bags. The chairs had been delivered at the wedding location with 75 chairs having 6″ of mud on the legs, none of them having bags.
When we called Taylor Rental to try to address this issue… The lady told us that we would not be getting new (non muddy) chairs or a partial refund. She also denied ever saying they were not for outdoor use when clearly 5 of us had heard her say this on our first visit.
If you want guaranteed last minute disasters (Father of the bride and volunteers having to scrub down every single chair) or to waste your money, please, by all means go with Taylor Rental.