(Closed) Tell me about your registering experience @ Bed Bath & Beyond

posted 5 years ago in Gifts and Registries
Post # 3
Member
2823 posts
Sugar bee
  • Wedding: December 2012

I had an awesome experience registering with them! We didn’t make an appointment just showed up on a Sunday. The consultant was really nice and showed us around the first 5-10 minutes & then left us on our own. =]

Post # 4
Member
505 posts
Busy bee
  • Wedding: July 2013

We had a great experience. We didn’t make an appointment, just showed up on Sunday afternoon.  At first I thought having the consultant with us would bug me but I found it was actually really helpful because she mentioned things I wouldn’t have thought of. Our girl wasn’t pushy at all, just helpful.

Post # 5
Member
12565 posts
Honey Beekeeper
  • Wedding: November 1999

In a word, Terrible.

We did not make an appointment, and it was not necessary to have one.

  • We sat down to fill out paperwork (wedding date, location, names, etc) and were pressured to register for luggage sets.  The luggage wasn’t sold in store so we couldn’t look, and no prices were listed.  We felt pretty bullied until we arbitrarily picked a set, then deleted it as soon as we got home.
  • We did not want to register for china, and were asked if we were sure about 15 times.  We also felt fairly bullied about this, but stood our ground.
  • We went to register, and the consultant followed us around with a notepad.  She pointed out things, and I would say I didn’t like them, and she’d try to convince me otherwise.  She told me to register for hypothetical situations (I live in an apartment, she said to register for 3-4 bathrooms worth of stuff…)
  • We asked for a scanner to do it ourselves, she told us it was broken and she’d write down what we wanted. 
  • FMIL found the store manager and asked for a scanner.  The scanner was in our hands five minutes later.
  • The consultant tried to follow us more until FMIL literally shooed her away.

So, it was terrible.  But they have cute/good stuff, so we did continue our registry ther.

Post # 6
Member
6035 posts
Bee Keeper
  • Wedding: September 2012

@abbie017:  We had a similar experience!

We showed up with no appointment, which wasn’t needed anyway. After filling out the paperwork, which felt like it took forever, they wouldn’t leave us alone. They kept asking about luggage, which I would have considered registering for, but they didn’t have any we could see. They also hounded us about china. While we do have a large house & formal dining room, we have no china cabinet and nowhere to put one right now. 

Finally, they gave us a scanner so we could get started. The lady started to follow us out of the registry area and I nipped that immediately. I turned around and said, “We’ll let you know if we need any help”. She was pretty stunned, I’m guessing no one has ever told her not to come with them around the store. I mean, come on, it’s not rocket science. I know by looking at an item if it’s something we need/want to register for.

After getting the gun we headed to the front of the store. Within 2 minutes the gun quit working and I had to walk all the way back to the registry desk. They gave me a new one, I walked back up to the front, and after scanning 2 more items THAT gun died. Back to the desk I went. Finally they got one that worked and we finished our registry. 

 

 

Post # 7
Member
693 posts
Busy bee
  • Wedding: July 2012

We showed up, sat down with two different people (they couldn’t find anything we needed), were harassed into registering for some luggage that we didn’t want, and given a scanner. After an hour or so in the store (ours is really small so there wasn’t much to look at), we returned the scanner and waited for our printout. Our printout wasn’t OURS. It was the couple that had already left. Combined with ours. So we had to GO BACK THROUGH IT and highlight everything that was ours. Seriously. Then they had to figure out how to put it in the system, yada yada yada. No one bought from it anyway, so it was a waste of time.

Post # 8
Member
24028 posts
Honey Beekeeper
  • Wedding: September 2011

We showed up, sat down, filled out paperwork, they gave us the laser gun thingy mabob, and we were at it.  It was super easy, and we had no problems! That being said, I have heard that some BBB stores don’t have nearly as good a registry dept.  Definitely do a little research on the wedding registry dept of the store you’re going to so you know what you’re getting into!

Post # 9
Member
7859 posts
Bumble Beekeeper
  • Wedding: August 2012

No appointment needed. We just went in, filled out the paperwork, and got the scanner. The girl tried to help us for the first 5-10 minutes maybe, but she got the hint pretty quick that we didn’t want someone following us around.

Post # 10
Member
756 posts
Busy bee
  • Wedding: October 2011

No appointment needed.  We went in, filled out a little paperwork and then were given a scanner and we went buck wild.  Our consultant didn’t push anything on us.

I think if you go in and find you have a pushy consultant, just be firm with them.  A good “Thank you very much for your assistance in getting us started but we’d prefer to browse on our own.  We’ll let you know when we are finished.”  You’ll be set 🙂

What I LOVE about BB&B is that you can return things for cash not just giftcards.  After the wedding we found we didn’t have room for things or received duplicates.  I hauled the stuff up there on a Saturday afternoon when I knew they’d have enough cash on hand and walked out with $400. 

Post # 11
Member
2065 posts
Buzzing bee
  • Wedding: December 2011

@abbie017:  My husband and I had a similar experience!

We loved the actual stuff we registered for, but I seriously wanted to punch the registry lady in the face. She kept telling us we’d regret not registering for china and that everyone expected us to do so. Finally I lied and said “My grandmother left me her china when she died, so THANK YOU but we will not be registering for china.” It was all I could think of on the spur of the moment, but at least that shut her up.

After that, she literally followed us around the store, pointing out things we were “forgetting.” After politely telling her we were fine on our own, she just ignored us and kept telling us what we were doing wrong. She said every home needed 6 full sets of sheets and other random tidbits that we ignored. Seriously lady, my husband was 31 and had owned his own house for 4 years, I was 26 and had been in my own apartments and renting houses since I was 18. I *think* we can manage to pick out some shit on our own, thanks! My husband finally snapped and said we would be cancelling our registry and leaving if she didn’t let us do this without her. Never saw her again and complained quite angrily to the store manager afterwards.

Post # 12
Member
5227 posts
Bee Keeper

We had a GREAT experience and their return policy cannot be beat!

Post # 13
Member
570 posts
Busy bee
  • Wedding: November 2012

The BBB experience was great! It was a busy Sunday, but I think that store is busy every day and we can’t devote 3 hours to hypothetical shopping during the week. Macy’s was awful, we were being hounded by salespeople the WHOLE time. I get it, they’re trying to be helpful, but I have no problem asking for help when I need it thank you very much. Gah!

Post # 14
Member
124 posts
Blushing bee
  • Wedding: October 2012

irrevelant to topic. My bad!

Post # 16
Member
132 posts
Blushing bee
  • Wedding: January 2011

I had the best experience registering there – the salespeople were super helpful.  If you register online first then you will not need to fill out a thing in the store.  I liked having my own consultant come with me around the store and suggest different items that I wouldn’t have considered on my own.  When something was too much, I told her  in a nice way.  I’ve gone back several times to update and change items on my registry and it is the best experience.  I’ll miss it once I’m married!

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