- 5 years ago
Ladies, I warn, you. DO NOT BUY YOUR DRESS FROM THIS STORE. I bought my dress here for my wedding this year and was thoroughly disappointed by the customer service I received. Yes, Amanda Lina’s has a wide variety of dresses, but let me tell you about the poor quality service I received:
– Too long. When I purchased my dress, the designer was offering a hollow to hem promotion (basically you are measured by the sales ladies from the store from top to bottom and the dress is made to your size as opposed to you buying a dress which is standard length and then they cut the bottom to make it shorter. My dress was lace so this was important). The sales lady at Amanda Lina’s measured me, assuring me “everything will be perfect. I do this every day”. However, when my dress came in, it was too long and I had to pick up my dress as I walked. I also had the exact shoes I wore on my wedding day when my measurements were taken. What did Amanda Lina’s do? They told me I could put some crinoline/tulle under the dress to puff it out so it wouldn’t be so long. If I wanted a princess dress and not a trumpet style dress I would have bought one. They also told me I would have to pay the extra amount to have my dress shortened even though it was their measuring error
– Too small. When my dress came in, it was a size too small. When I tried on the dress at time of purchase, it was a brand new dress and it was a perfect fit. I was the first to try it on because it was a new style for that year and it was during a trunk show, so I knew the sample I tried wasn’t stretched out from numerous try ons. I know I didn’t gain any weight either. The dress was so tight that it bunched up in all the wrong places and made me feel awful. The owner of the store did not offer to measure me again to compare but insisted that I had gained weight. They said “don’t worry, we will let it out. It will be perfect,” which is WRONG. Some dresses have restrictions on how much can be let out, so don’t let the salon fool you in telling you “anything can be done.” The only people who know this are the seamstresses.
– Dirty black marks. My dress also had black marks on some of the seams of the dress. I inquired as to why my dress wasn’t inspected at time of arrival and was not provided with a good explanation at all.
I had a lengthy conversation with the owner Sam about all my concerns and was basically told there was nothing they could do about it. He was rude and not empathetic. Moreover, while the sales people can be nice, many of them unfortunately do not speak much English so when I phoned the store to follow up on the status of my dress after it was to be cleaned from the dirty marks, no one had any idea what I was saying or what was going on. This is your WEDDING DRESS ladies, so it has to be perfect. You cannot trust Amanda Lina’s to handle your dress with the highest quality of care it deserves.
I did not want my dress under the hands of Amanda Lina’s one more second so I took my alterations to Saratina Bridal in Oakville where I bought my bridesmaid dresses. They were extremely professional, courteous, and proactive with the care of my dress. I didn’t have to worry about a single thing. They made my dress fit me to perfection. Amanda Lina’s really stressed me out and me feel like crap in my dress which no bride should ever feel!