Post # 1
I just have to vent for a second. I was out shopping today and after a bad experience at Zales (overly pushy sales associates who were rude when they found out I just wanted to look), I decided to search around for stores to try on some CZ rings just for fun. Sooooo I ended up at JCPenney. I asked one of the associates if I could try on a ring in the case.. she looked at me a little funny and proceeded to get the two rings I was pointing at. She handed them to me and said “you know these aren’t real diamonds right?” This annoyed me slightly but I said “Yes, I know.” During the process of trying these two rings on, she kept telling me they weren’t REAL diamonds. She probably told me about 5 times. Then when I asked if she knew about what size the center stone was, she said “I don’t know. It’s not a real diamond.” So I flipped the tag over and found the size by myself. Anyhow, I was annoyed and left the store after trying them on.
So here’s why I was irritated:
1. What if I wanted a diamond but we legitimately could not afford one? This is not the case but I feel like the way she approached the situation could definitely hurt someones feelings.
2. Why does everything have to be compared to a diamond? I went in KNOWING it wasn’t a diamond, even told her so.. and she proceeded to remind me that it wasn’t a “real diamond.”
Has anyone else had an experience like this?
Post # 3
You should contact the store manager and make a complaint. They had their faux diamonds in the case. Evidently they intend to sell those as well. That particular salesperson needs a little talk from her manager. She is not supposed to judge. She is supposed to offer outstanding customer service.
Post # 4
She was really rude, but the only explanation I could think of was maybe someone bought one thinking it was a diamond and then FLIPPED at the salespeople for not telling them? just devil’s advocate. Definitely go someplace else!
Post # 5
I would just ignore her and laugh about it later. She’s ignorant, don’t let that bother you.
Post # 6
Personally, I’d file a complaint if she annoyed you that much and you really didn’t like her service. Did you manage to get her name?
Post # 7
@tehlilone: I didn’t unfortunately :
Post # 8
@Wanderlusty: I’d still call and complain. She shouldn’t be treating customers like that and she needs to be reprimanded. If you tell them the day and time you were there along with a physical description, the manager can easily figure out who it was.
Post # 9
You should have asked to use her discount for the diamond!
All jokes aside, I work for Jc Penney but at the portrait studio as a photographer. I think you should call, no one deserves to be treated as you were. We promote outstanding customer service and no guest is treated differently regardless of what they are looking to purchase!
Post # 11
You should have said in a super loud voice “HEY JUST SO WE’RE CLEAR, THESE AREN’T REAL DIAMONDS RIGHT? I didn’t catch that the FIRST 5 TIMES.”
Post # 12
I’d call and complain. If she’s willing to do it to you, a perfect stranger, she’s willing to do it to anyone else and no one deserves to be treated like that. You were in Macys, not Tiffanys. She needs to get over herself. Complain. Seriously.
Post # 14
I wen into my jcpenney to look at rings too, and the girl
Who helped us not only rude, but crude also. She was flabbergasted that we don’t want to buy anything or open a credit card. Then she told us how her friend proposed while his gf was on the toilet… Gross
Post # 15
I don’t get it….didn’t she want to make a sale? I always say I’m “just looking” who knows if I end up falling in love with something and buying it or not. She should be trying to make a sale all the time. Maybe she thinks her job is to drive customers away…
Post # 16
so odd! i hate when strangers put you in that position where all you can do is just turn around and leave. so unhelpful