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That's Ma'am to you!

posted 11 months ago in Career
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    Ughhh, I am so worked up over this right now. I just got back from the bank and have been steaming the whole way. Went to my local wells fargo to deposit a check. Get in line to wait my turn and I finally get called. The teller says, in a condescending voice, "How can I help you sweetheart?"

    Was she a nice old lady around the same age as my grandmother, NO! She was MY age! When did it become acceptable in a client/worker relationship to call someone "sweetie" or "sweetheart"? when your significant other says it, it's cute, when grandma or the nice old man says it, it's a generational thing, but when someone your own age says it, it's derogatory! I am so sick of being called sweetheart and sweetie and "hun" by smart-ass young women who are oftentimes younger than me! Sooo not okay! If she does it next time, I am going to say something. I scowled at her when she said it and she was so rude to me while I was at the counter.

    This really cooks my grits. . .ughh does this bother anyone else!? How do you call someone out on it but still be polite?

     
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    Zinzerena    April 14, 2012   Virginia

    Where I live, calling someone "hun, sweetheart, dear, darlin', etc" is all part of being in the south.  

    I've done it and still do it and I have people doing it to me on a near-daily basis.  It's part of being in the South.

    If you don't like it, just ask the person, politely, to not call you that.  *shrugs* I grew up with it, so I could care less, unless it's in a guy saying it in the hopes of getting in my pants...  

     
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    assilem    July 30, 2011  

    I don't really like being called sweetheart or hun by anyone but I try not to let it piss me off.  I imagine it's a habit for most people. 

     
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    FloretteLiz    August 18, 2012   Michigan

    Where I'm at only little old ladies say that to people.  I only ever call children that.  If somebody doesn't know me it is so awkward for them to use an endearment like that.  Its awful that she said that to you in a condescending voice on top of it.  I've had some men do the same thing to me at work in the last few months.  

     
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    trugem    January 2011  

    I am from the south and I understand how you feel. Although it doesn't bother me, it bothers my mama. I normally hear older people say it, and when I hear younger people say it I feel like they are just trying to be really nice. I have to admit that I would prefer to hear sweetie over ma'am. I just turned 25 today (YAY ME!)LOL and I feel like being called ma'am makes me feel old. 

     
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    AprilJo2011    April 9, 2011  

    The hubs and I went out for dinner the other week and the waitress kept calling me hun.  She was clearly in her early 20s, I am in my 30s, so it was a bit weird.  Hubby and I chuckled over it.  She meant well.

    When we went to NOLA, the waitresses called hubby and me 'babe', now THAT was something I needed to get used to. Especially, since she she started with hubby. I first thought she was hitting on him with me sitting right there!

    Now, if someone called me sweetheart while being rude, that would not be ok!  Do you think she was rude because she called you sweetheart, or did she do anything else to make you feel this way?

    I must admit, I don't like being called Ma'am.  It makes me feel old.  I prefer Ms.

     
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    Serya    October 7, 2011   Frederick, MD

    In my experience that's a Southern thing - my quick way of nipping it in the bud when I feel like it's someone who shouldn't be "sweethearting" me is to smile and very politely say "I'm Ms. {last name}." and carry on - it's usually enough of a hint for people that that degree of familiarity isn't welcome.

    ETA - And I'm "old enough" now to be Ma'am'd :)

     
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    SuperKate    May 28, 2011   Missouri / Playa del Carmen, Mexico

    I know this is a cultural/regional thing for a lot of people but I really hate being called sweetheart/darling/etc. by strangers. It really skeeves me out. 

     
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    Floridagirl2010    October 25, 2011  

    I'm sorry but I can't imagine being upset by this, or even really giving it a second thought. I don't know if you've ever worked in the service industry, but sometimes it feels like you can do no right! You need to cut people a little slack. I was raised to call people 'Sir' and "Ma'am" and always be polite, but sometimes women would get mad at me for calling them Ma'am! Some women would take offense as if I had called them "Old Crone" or something! Don't be like those ridiculous women and get worked up over nothing.

     
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    LadySapphire    September 10, 2011  

    I'm not trying to play advocate here, but, I oftentimes call people 'hun' or 'sweety' lately out of concern.  Like when someone comes to me with an issue I'm usually all, 'aw, sweetie, let me help.' 

    I'm not sure why, I've just been more caring lately.

    Other than that, I have heard that said in a very condescending way.  To me it all matters on tone of voice.

     
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    @Zinzerena: I'm from the South too, but I was always raised to believe that when you are in a customer service position, stick to "Sir, Ma'am, or Miss", unless your name is Flo and you own a diner, then you get a green pass to call people hun, darlin, puddin pop, or whatever the heck you want.

    Truthfully, it doesn't bother me a bit when people considerably older than me call me sweetheart or hun, but people my own age, well, it just rubs me the wrong way.

     
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    jenewitt    June 25, 2011  

    For me it's a regional thing.  I'm from the south and it's pretty common to hear that from anyone, no matter their age.  I've never found it very offensive, more endearing.  But to each their own and I can see how this can be offensive to someone else!  I'm sorry that she did that to you.

     
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    The number of people who don't like being called Ma'am surprises me, but I can understand that. To me, it shows respect for someone. Yes Ma'am, no Sir, and I appreciate when people show that respect to me. It encourages me to be respectful in return. I've never once thought, wow that makes me feel old, but to each their own!

     
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    dfwvases       Carrollton, Texas

    It is honestly a regional thing and you never know where people are from.  They might orignally be from the South but moved to the North or vice versa.  If they were raised in an area where people say "sweetheart" or "ma'am" then that is what they know and are used to.  If it were me I wouldn't get upset over it, just smile and walk away.

     
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    PutABirdOnIt    December 30, 2010   Los Angeles, CA

    Even though I'm from California, I must have a touch of Scarlett in me because I like the tradition of calling people "hon", "sweetie" and "dear".  I say things like, "thank you my dear" if I've had particularly good customer service or a good rapport with a salesperson.  And it certainly doesn't bother me if someone uses those endearments.

    The thing that irks me is "ma'am".  Why can't I still be a "miss"???

     

    @Floridagirl2010: I worked with someone the same age as me and she got her panties in a knot about me calling her "dear" and such.  But she never said anything to me-just let me go on and I found out from someone else because she was complaining behind my back. If it bothered her so much, she just had to tell me politely to stop and I would have.  Urg! I hate passive-aggressive people! lol

     
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    bells    June 26, 2011  

    I dont enjoy being called sweetheart, hun, darling, or any of those things by complete strangers, but I dont get worked up about it and usually forget it right away

     
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    linguo42    February 27, 2011   Vancouver, B.C.

    I don't like it when people I don't know call me by what I consider "pet names", but it bugs me even more when they've seen my ID or credit/bank card and call me by my first name! I'm sorry, have we met? No? Then why are you being so familiar with me?

    One of the bigger department stores here is notorious for this and I just want to shake them every time they call me Jane and go, "THAT'S MS. DOE TO YOU, BUDDY!"

     
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    TinyTina    June 2012   Albany, NY

    This topic has come up before on WB and I remember it quite well because someone was all worked up about being called one of these names by their waitress and then didn't tip them because of it.

    I'm 25 and was a waitress for a while. I often called my customers "hun" without even thinking. Seriously, the words just come out!! Customer: "Can I get a soda?" Me: "No problem hun!"

    Uh yea that's just me being friendly, not condescending or derogatory. That's just the way I talk!! I never understood why people get all worked up over it. :(

    (Also, I'm from NY so it's not people from the south...)

    ETA: @linguo42: I've also worked in retail and management tells the cashiers to address customers by their name if they see it on their CC or ID. I don't understand why they do it and I hate it too, but just know that the casher is just doing what they've been told to do.

     
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    trugem    January 2011  

    @ktisthatbees: IDK why it makes me feel old. I was rasied to always call people Ma'am and Sir out of respect. I say it to people in authority of me, in a professional setting, and to older people. For some strange reason, I just is odd when I am referred to as ma'am in a non-professional setting. I know it may sound silly, but it could be that I am used to being the youngest and not being referred to as ma'am because of that. 

     
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    @Floridagirl2010: I don't want to come across as sounding like some high maintanence customer who raises hell at the slightest thing, in fact, I am normally very very flexible and easy going with people on the other side of the counter. I worked in retail and was also a waitress for many years so i know how impossible some customers can be and try very hard to not be one of those people. This pet peeve of mine has been years in the making. I look young for my age and am admittingly hyper sensitive at even the slightest hint of people treating me like a child.

    example: I'm 24 years old and still get offered kids menus, yeah it's that bad. I know i know, when I'm 40 I will be thankful, but right now it's super frustrating and it's always been like this.

    But for you to say I am getting worked up over nothing is not accurate. It's not nothing. Terms such as Sweetheart, hun, sweetie, etc. imply a level of familiarity and degree of knowing someone. Here in the south the terms are tossed around a lot, especially by people of past generations. If I'm having a casual conversation with someone, sure call me sweetheart all you want (people using it in situations to show empathy), but my point is, I believe it has no place in the service industry. People disagree with me, i know, but that's why it made me so upset.

    If she had said that but had a pleasant attitude, I would have let it go, but that combined with her rudeness, was too much for me.

     
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    @TinyTina: wow, I would definitely never not tip someone beacause of it. It bothers me, but not THAT much.

     
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    DesireeAnne    October 13, 2012   South Jersey

    I am guilty of doing this to patients.  They may or may not like it, but I also don't really give a shit.  I'm not putting anyone down by calling them "sweetheart" or "hun". It's an endearing term.  

     
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    Floridagirl2010    October 25, 2011  

    @ktisthatbees: I totally understand feeling patronized. I am 23 and still get carded at movie theatres for R rated movies- sometimes I want to just say "Seriously?!?" to the 16 year olds behind the counter lol. But since you worked in the service industry, I'm sure you can sympathize that you can't please everyone all the time. Probably 7/10 people that come into that bank like her familiar tone. I know I would find it endearing. You fall into the 3/10 people that don't prefer it- but that's hardly a reason to glare at the poor girl or make an issue of it. We all have our pet peeves, but isn't it easier and less stressful to just let tiny issues like this go?

     
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    linguo42    February 27, 2011   Vancouver, B.C.

    @TinyTina: Well aware :) I used to work at a job where we were required to thank the customer by last name whenever possible, and that I can kind of get behind, but I think it's terrible policy to tell employees that using a customer's first name is okay when they have no past history with that customer. I know it's supposed to inspire the whole buddy-buddy "we're a friendly company" feeling, but to me it's just insulting.

     
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    brideatbeach    June 4, 2011  

    I don't like it either, but if you live in Georgia, this is probably that woman's way of speaking. When I lived in the Carolinas, I had people my own age who talked to me like that. Being that I didn't grow up in the South, I originally felt like they were being super condescending, but then I realized it's just part of the culture.

    Do I like it and would I personally speak that way?

    No, but I doubt she meant to offend you, and I feel you on being sensitive towards people treating you like a child because I look very young, as well!

     
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    MrsCoachBtoBee    June 9, 2012   Alabama

    I agree about it being a Southern thing, but there's a certain tone used that makes it condescending.  I'm cool with it as long as you don't sound like you're talking to your child.  I was running and errand this morning and the girl had left a sensor on what I bought so I beeped when I was leaving.  The girl by the door was like "let's step over here" like I was 5.  Then she was like "are you engaged? yay!"  The she called me sweetie pie when I left.  I was like jeez, I'm older than you, don't talk down to me.  There's just no reason for it.

     
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    ktisthatbees    May 1, 2011   Atlanta GA/Charleston SC

    @MrsCoachBtoBee: yes! It really is all about tone. This teller's tone was "hi, I'm going to talk to you like you're five"

    Thanks for everyone's opinions. It will still bother me when people do this, but hearing from some PP who are truly just trying to be nice and not condescending when they use these terms will help me to "let it go" in the future.

     

    @Floridagirl2010: to be fair, the real reason I scowled was because this was just the straw that broke the camel's back, this girl has been rude to me before.

     
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    Mrs.KMM    July 17, 2010   Atlanta, GA (wedding in Indianapolis, IN)

    Honestly, it doesn't bother me one bit.  I actually like it.  It allows the person behind the counter to have a personality and a style of speaking that isn't dictated by some manager who gives them exact phrases they must use with all customers.  Dictating how someone should phrase their greeting just makes it come off as stiff and unfriendly.  Hearing someone say hun, sweetheart, sweetie, darling, etc makes them real and genuine.

    Although I will say, I don't love being called ma'am.  At 24, it makes me feel like I should be my mother's age.  But I'd also never scowl at someone who did.

     
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    reginaphalange    March 10, 2012   Brooklyn

    This is one of my biggest pet peeves.  I'm from the north and I get agitated everytime someone calles me "sweetie" or "hun" or any other type of pet name.

    If it's from an older man, it's creepy, sexist, and condescending (sometimes more creepy than condescending though).

    If it's from an older woman, it's condescending, but bothers me the least out of anyone who does it.

    If it's from someone my age, it's condescending and gives me the impression they're trying to act older than they are.

    I understand it's a regional thing, so I would probably think differently if I lived in the south. But up here in the north? Don't do it unless you know the person.  I even get annoyed when FI calls me "sweetie."

     
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    eeniebeans    October 9, 2010   Baltimore

    I think it may be a regional thing.  When I first moved to Baltimore I was completely taken off guard by strangers calling me "Hon".  But now I realize it is part of the culture.  We had our annual "Honfest" last weekend!

    http://www.honfest.net/

    I agree though- it is all about tone.

     
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    MyFavouriteChords    October 2, 2010  

    I'm actually the opposite.... when people call me ma'am I feel really old.   I guess tone has a lot to do with it,  obviously if someone called me sweetheart in a condescending manner I would be really annoyed.

     

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