The Buzz: What did you do if you had a change of heart about a vendor?

posted 3 years ago in Weddingbee
Post # 3
Member
1428 posts
Bumble bee
  • Wedding: August 2013 - Rosehill Community Center

We kind of changed our mind with our cake vendor, but truth is we put down the deposit knowing we didn’t love it.  The cake didn’t taste nearly as amazing as I expected, and I just didn’t feel like they got me.  So we put down the deposit, got everything sketched out, and then left the meeting thinking we could do better.  From there we went to a grocery store where I knew they do tiered cakes, tasted it, fell in love with the cake, and signed a contract with them.  And left the breaking up part for probably a couple months…

When I finally got the guts and realized it was getting kind of late, I just called and said we didn’t need a cake anymore.  Not sure if they got the impression that the wedding was off or what, but they were professional and just said they’d remove us from their schedule, no questions asked.  I was so relieved!  

Post # 4
Member
23 posts
Newbee
  • Wedding: October 2013

I had a change of heart for our officiant. I am getting married at a bed and breakfast and an employee there is an officiant, so I agreed to work with her. However, when we started corresponding about the wedding she didn’t bring anything to the table. She wanted me to write and aggregate all the content for the ceremony, which left me wondering what I was paying for.

So, I looked on WeddingWire and found another officiant who has been very helpful in collaborating with me on the ceremony content. I told the original officiant I was going to go with another officiant that came highly recommended from a friend. She understood and I’m glad I did it!

Post # 5
mouseAdmin
7046 posts
Busy Beekeeper
  • Wedding: September 2009 - Barr Mansion

Bump! Let us know what you did if you had a change of heart about one of your wedding vendors, and we might feature your answer on the blog!

Post # 5
Member
497 posts
Helper bee
  • Wedding: March 2013

I had a change of heart with our wedding planner (Sara Kate Events). I paid her a heft deposit, she promised to do an agreed upon list of things — some of which she never completed or even started. I had worked with her for about 4 months until I had enough and get another wedding planner.

First, I gave her a bunch of chances. For instance, I told her my budget and she would research venues and get back to me with places that were WAY out of budget. She was working on a theme for my wedding (for 3 weeks), then came back and said that “there was no theme, my colors would be the theme”. There were just delays upon delays and excuses and more excuses.

I had a conversation with her explaining my frustration and requesting some money back — since I had been doing WAY more planning than she was. She said she would step her game up. She tried for a week, then went back to her slacking ways. After that, I sent her a letter terminating our relationship and requesting a refund of some of the money I paid her for work that was not done.

Post # 6
Member
5997 posts
Bee Keeper
  • Wedding: October 2013

I had a change of heart about our florist. However, it was 100% because of the florist’s unprofessionalism. For example, after our initial meeting where we agreed to book him and sent him a check, he fell of the face of the earth. He was supposed to send me a contract containing all the details we discussed. Never sent it. We had a mock-up scheduled and when my mother and I showed up he wasn’t at the shop and after calling several times and getting no answer we left. From there on out it was just a mess (he tried to meet me at Wendy’s for our mock-up meeting. Ummm, what?!) and I had to tell him we were no longer going to use him. Since he never sent me a contract and we had nothing saying my deposit wasn’t refundable, I told him I’d need it back. Even though he claimed it was nonrefundable, he did return the deposit.

I also had to change my invitation designer because after I paid for them, I couldn’t get in contact with her for 2 weeks. I was on a time crunch and couldn’t afford to wait any longer. I filed a credit card dispute and got my money back. She did contact me later but only after the credit card company contacted her about the dispute.

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