Post # 1
We are having a problem with my grandmother’s dress for my wedding. We got the dress, but when she tried it on it didn’t fit, and by a few inches. There was only a month’s time in between when we ordered the dress and received it. We know there was no way she gained weight because she has been working out at Curves 4 times a week for the past 3 years, so if anything maybe he weight would have gone down. She did stop going to Curves about 2 months before we ordered the dress. But she continues to work out at home. She walks everyday with her neighbor and she does a workout video at home every other day. She eats like a bird, like she always has, and her weight has not changed according to her scale at home.
The bridal salon we got her dress from refuses to admit they must have done anything wrong with her measurements and gave her the following 3 options:
1) Buy a new dress (lady is crazy because the dress was SUPER expensive!)
2) Have the seamstress try to let it out about 3 inches (but said it would cost around $300)
3) They called the dress manufacturer and they said they would do an exchange and we could send them the 12P we got and they would send a 14R, but that is all. But it would cost $100 for restocking.
For none of these options are they willing to admit their mistake and pay the cost for what they did wrong. We’ve been fighting with them for about a month and we aren’t sure what to do. She wants to take them to small claims court at this point, but we aren’t sure the case will be settled in time for my wedding because it’s about 3 months away.
We also ordered and received my mom’s dress at the same time. She even paid an extra $50 to get her dress the next size bigger and when we got hers a month later it barely fit. It fits, so we haven’t really fought with them, but if she gains weight we’ll have another problem on our hands.
Sorry it’s such a long post, but any advice on what we should do from all you oh so smart readers?
Post # 3
can you take your grandma’s measurements again and see if they match up to the original measurements? Were you present when they did the measurements to see if they were jotted down incorrectly or if they even took the measurements wrong.
Post # 4
When we went back and found the dress was too small they took her measurements again and of course all her numbers were off. I didn’t see the person actually take the measurements because my mom and grandma were in the dressing room with the girl, so I wasn’t able to see if they were written down wrong. They did say, though, that the girl seemed a little skiddish like she was scared to touch them or something. They said that the day we ordered the dresses.
Post # 5
Doesn’t the dress say what size it is?
Where are you located? Ask in your area’s theknot.com board if they have recs for good seamstresses. It might cost less than $100 for them to let it out. Bridal shops are notorious for overcharging on alterations!
Post # 6
Yes, the dress in a size 12P. I’m sure we can get the dress taken out elsewhere, it’s just he point of the thing. After all of this we clearly wouldn’t use their seamstress. And I am located in California…the Bay Area.
Post # 7
I understand your frustration, but it might be hard to find a seamstrees that will do the necessary alterations for less than $100. I’m willing to bet a lof of the bee readers have experienced first hand or have heard of dress alterations costing more than the actual dress (bridesmaids dresses, that is) Will the size 14R that the dress company is offering to exchange it for fit? If so, I’d pay the re-stocking fee and get the larger dress, while you still can. If for no other reason then to save yourself some stress in the last few months before your wedding.
Post # 8
The 14R would fit. Is it wrong to be fighting with them to admit their mistake and make them foot the restocking bill to exchange the dress?
I’m worried that I’m going to have to go through all this horror when my FMILs dress finally comes in as well as my 6 BM dresses.
I don’t want to just roll over and we run into the exact same problem a month or two from now with the other dresses.
Post # 9
I had a similar problem with my wedding dress. It came in and wouldn’t zip. I was told it would be about $300+ to re-build the top of it and get more lace, etc. I cried and cried. My Mom went back the next day and told them that there was no way I had gained weight, etc and made them re-measure the dress and whatnot. They figured out the bust wasn’t even a size 0 (where I ordered an 8!!). We went around and around with them trying to get a new dress from the manufacturer. Mind you this was a pricey dress. It got to the point where the bridal shop wanted to ‘pass along’ the $800 re-stocking fee to us. My Dad called them a few times (he never gets involved) and sent a strongly worded letter. Basically he said it’s not our fault that the dress is the wrong size – you failed to ensure the dress was the right size when you rec’d it and our paperwork has the measurements of the dress, etc. FINALLY they agreed that we weren’t responsible for the re-stocking fee. It took my Mom and Dad each calling the owner just about every day for 2 weeks. If you can’t get them to budge…order the next size. I sew and letting a dress out 3 inches is enormous. Frankly, I’m surprised it has that much fabric. Good luck – this stuff is so stressful when you have to deal with jerks at a bridal shop!