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We actually went through a similar situation about 3 months out from the wedding. We kept trying to call caterer #1 to set up tastings, get a contract, and just ask some general questions. He was absolutely not responsive. In fact, he made me really nervous about the whole thing, and we started to worry that he wasn't going to come through for us. Three months ago we decided to go with a different caterer, and I am SO glad! Her food is awesome, she's way cheaper, and I know she's going to show up on the wedding day.
I just found out that caterer #1's wife may have been having a baby about the time we had all the problems with him. Imo, this isn't an excuse. Our photographer called us from the hospital when his wife was having a baby to let us know that he wouldn't be available for a week or so, but to email him our questions and he would email back soon. That's how you run a business. Imo, if you really want that person's business you are responsive and communicative and you don't blow them off. I would go with the other caterer.
You might as well try the other caterer so that you can compare food quality & customer service. Maybe the other caterer can figure out a way to make a meal along the lines you are envisioning... If you want a picnic style wedding reception, maybe the meal can be have a modified ambiance to a Italian tuscan themed event?
Make a tasting with the other person for arguments sake and see how it goes.
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Ok, I'm trying to be as neutral as possible on this, as I'm going to be showing the responses to my FI tonight.
We opted for an all-inclusive wedding package because we knew that this year was going to be pretty hectic. Our location contracts out to two different caterers, Italian and BBQ. Since day one, we've been planning a picnic style reception; naturally BBQ really fits into the whole theme.
Our venue offered a tasting about a month ago for the BBQ and cake. The food was cold and really not all that good. The other couples we talked to agreed with us. The two of came to the conclusion that the food was bad because they were trying to feed people over the course of 5 hours throughout the day - we were at the tail end and I'm sure the food was warm to begin with.
We decided that we would give this caterer another chance, since we really want BBQ. Judging by the clients he lists on his website, you would assume that the food is very good. FI contacted the caterer and told him (nicely) what happened and that we would like to try it again. We were told that he would email us with some info about a tasting. We waited 3 weeks and then we were informed about a tasting at another venue with him. The night before, he emails again and cancels the whole thing, but re-schedules us for Tuesday the 5th. We reply, telling him that Tuesday is really the 5th of the month, so did he want to meet on Tuesday or on Thursday and also ask about where he wants to meet. He responds about the date, but doesn’t say anything about the location. FI just tried to call him, but didn’t get a response.
I think we’ve done more than enough to accommodate this caterer and he doesn’t really seem like someone who is reliable. I really don’t want to have to worry if our dinner won’t show up to the reception because this guy dropped the ball. I’ve talked to FI about this and he likes that the food really fits in to our theme – but at this point it needs to be about who is actually willing to offer us service!
The other caterer is looking like a better choice – they have a restaurant which has very good reviews. While I’ve never tried them, we’ll be in the area this weekend.
So, am I being to harsh on this guy? It seems as if he doesn’t want our business or is too busy for us.