(Closed) They lost my ring :-/

posted 7 years ago in Rings
Post # 3
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

Wow, that’s awful. At least you are getting a bigger stone. I hope the quality is just as good, if not better than your last. Did your first ring have any sentimental value (other than the engagement/FI picking it out)? I hope not! ๐Ÿ™

Post # 5
Member
379 posts
Helper bee
  • Wedding: May 2018

on the bright side… at least YOU didn’t lose it.  That guilt sucks.

Post # 6
Member
646 posts
Busy bee
  • Wedding: October 2011

That really sucks, honey… Take the bigger, nicer stone! ๐Ÿ™‚

I wouldn’t be surprised if it shows up, though. Things have a way of presenting themselves as soon as you’ve written them off. (Remeber how fedex was worried about some lost radioactive materials!? they found em!)

Post # 7
Member
1276 posts
Bumble bee
  • Wedding: August 2011

I know they are replacing your ring but you should double check to make sure all your options are covered that you don’t get screwed over once you accept this ‘new’ ring. Make sure that the diamond is not just bigger, but clarity wise the same or better than your own ring. Have an outside source appraise it instead of believing what the store tells you because they know they messed up and have to cover themselves. Also, try to talk to a manager or some higher up to make sure that this is how they take care of situations like this. You might even want to contact the headquarters or main office just so they are aware too. 

 

The reasom I’m so careful with jewelry stores is because my mom took an heirloom ring to a jewerly store to get a new setting and they replaced the diamond. It turned into a giant mess and we can never get that diamond back. 

Post # 8
Member
5106 posts
Bee Keeper
  • Wedding: September 2011

@soon2bhis: Oh my GOD! This is my biggest fear! Is it a large chain jewelry store? Just curious…

My ring is FI’s great-grandmother’s ring and I almost refuse to let it go to just any jeweler to have a custom band made. I found a jewelry store (Roger’s Jewelers?) that is willing to do what I want, but they’d have to send it off for a week. Uh-uh, no deal. And everytime I hear a story like this, it just reinforces my fear. That ring could NEVER be replaced! Ahhhhhh!

Anyway, I’m so sorry to hear that they lost it! What an awful feeling! Boo ๐Ÿ™

Post # 9
Member
5093 posts
Bee Keeper
  • Wedding: January 2012

I’m so sorry to hear that.  I’m glad that the company was up-front and honest with you, though, and it sounds like they’re doing the absolute best they can to make it up to you.  It sounds like you’re going to get the best possible outcome out of a bad situation.

Post # 11
Member
3364 posts
Sugar bee
  • Wedding: December 2011

I can not imagine! You poor thing! 

Post # 12
Member
5892 posts
Bee Keeper
  • Wedding: May 2012

ooo how much bigger are they making it??

Post # 15
Member
1872 posts
Buzzing bee
  • Wedding: February 2011

Do you have the specs on the old diamond? Like a certificate or something? 

Once you get the new ring back, I’d definitely take it elsewhere and get it appraised just in case. Big is nice, but .1 isn’t that much and you want to make sure that a) the cut is good (cut is really more important than quality–it can make a so-so diamond look fantastic and a bad cut can not do a great diamond justice) and b) that it’s at least equal in quality to what you had. 

Sorry, though. That really sucks ๐Ÿ™

Post # 16
Member
1418 posts
Bumble bee
  • Wedding: July 2011

Oh that is awful!  It’s good that they will replace it for you, but I agree with the others.  Don’t accept it until you have a certificate verifying the quality is as good if not better than your other diamond.  I hope it works out for you!

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