Post # 1
OMG ladies. I have to get this out there because it’s just so ridiculous.
My FH (YAY!) and I went to get a custom ring made by a jeweler his family knows. We thought they understood our vision, we even had a specific picture. Then Sunday, my man proposed in the sweetest way (on a run up the highest point over looking the city) and I said YES! But it wasn’t the right ring! I had a hard time bringing it up to him, but I knew it was on the Jeweler and not my FH at all. My man is amazing and understood and we went back yesterday to talk to the store owner. He clearly saw the drastic difference between the ring they created and the picture. Check it out:
They can’t get the resetting started until January due to the holiday, with an approximate completion of January 16th (after they show us the mold). And thankfully, due to the fact that it was clearly an error on their end, they are doing it as an even exchange (phew!). The next 9 days we’re on vacation (hello Costa Rica!) so I wasn’t going to bring the ring anyway, but I’m sad to be without a ring for so long when we get back! I have my perfect man, just can’t wait to get my perfect ring!!
Has anyone else experienced something like this???
Post # 3
I haven’t experienced that, but I do understand missing your ring! I have sent my engagement ring out two times for resetting where it’s been away for 10-14 days. Luckily I am married now so I still get to wear my wedding band while my engagement ring is out for a second reset.
I am so glad that they’re taking responsibility and fixing their problem! I have heard some stories where jewelers have given the customer a run-around.
Post # 4
Yikes! Well it is very nice of them to recognize their error and reset it for you!
Post # 5
Wow! That is completely the wrong ring. But I’m so glad they acknowledged their mistake and are correcting it for you. A few weeks without it is better than a lifetime with a ring you don’t love.
Have an amazing trip and enjoy the moment of being newly engaged!!
Your nails look fabulous by the way. 🙂
Post # 6
Aww, sorry to hear it wasn’t as planned. Definitely good news that they are willing to sort it. At least you can go and enjoy your vacation (you lucky thing) and soon after you’re back the ring will be another thing to look forward to. Also, congrats on the engagement!
Post # 7
@6598731ssfse3: I was worried we’d be forced to pay, but luckily they did the even exchange! I think it’s because they have a dress store too and hope I’m going to take a look around haha
@CocoLoco523: Thank you!! Part of my FI plan was to have my girl friend take me to get our nails done in the morning! Gel manicure in Pink Smoothie =)
Post # 8
ahhh, I was debated doing custom and this is EXACTLY what I was scared of! My vision might not be translated quite right! I’m sorry this happened to you!
Post # 9
- Wedding: April 2013 - Rhode Island
It looks like they just used different sized diamonds and didn’t keep the same ratios. I’m sorry! 🙁 But at least they’re going to fix it for you at no charge! 🙂
Post # 10
@tinyteapot: Which one was the inspiration and which was the one you received?
Post # 11
This can happen and that’s why it’s important to get a jeweler with a good rep and make sure they assure you that they can make it “exactly” like how you describe, not just “kinda-sorta”.
If they come back with something that’s only “kinda-sorta”, just remind them that you were assured you would get “exactly” what you described and these specific aspects (whatever they might be) are not quite right.
This did happen with our jeweler (though not nearly to this extent) and he made the corrections free of charge. He promised “exactly” and in the end that’s what we got.
Post # 12
@tinyteapot: I’m sorry the ring wasn’t what you ordered! I’m glad to see they recognized their error and offered an even exchange … I feel like there are so many horror stories out there about jewelers, bridal shops, etc. not taking responsibility for their mistakes!
Congratulations on your engagement, though! Hopefully you’ll have some fun pictures of your dream ring in mid-January!
Post # 13
@6598731ssfse3: I don’t mean to threadjack but how are you having your e-ring reset? I thought you recently had it made into a 3 stone ring…unless I am thinking of someone else.
Post # 14
Hi Bees! I’m back from Costa Rica so I can finally catch up! The wax mold was done by the time we got home so we went in to check it out. Anyone who has ever seen a wax mold can (hopefully) attest to how hard it is to decipher! First of all, it’s just a shell of the gold and secondly it was purple – needless to say, it was more along the right lines and is now out for casting. Fingers crossed!!!
@Christy42213: it’s actually the right sized diamonds, but (as I learned) the original inspiration is prong set all around and their version was channel set.
@GFerg: the inspiration is in the ring holder, I’m holding the one they made.
@country chic: no worries – not sure about the other person you’re thinking of, but it isn’t me 🙂
Post # 15
I hope you post pics after you get your ring back. The inspiration ring does look far different than the ring you got. I’m really glad they are being good about the redo. One would think they would have paid closer attention to how the diamonds where set as that can totally change the looks of a ring. Prong set and channel set are very different. I like the inspiration ring a lot. The other ring isn’t awful it is just heavy looking?
Post # 16
I had an experience like this with a ring I had made before we got engaged. my FI’s grandmother had given us some stones (which she thought were real rubies and diamonds but they are clearly not, we haven’t told her that though!) to make into a ring. I looked at lots of designs online and came up with an idea I really loved that I was pretty sure would work, and I photoshopped two different ring designs into one & coloured it so it looked like what I wanted. I showed it to a few jewellers who all complimented the design but snobbishly said ‘so, you know these stones aren’t real, don’t you?’. We ended up choosing a jeweller who was excited about the design, wasn’t snobby about the stones, really listened to us and seemed like a nice guy. when I got it, it was completely different to what I’d designed! just an ugly standard 3 stone setting. When we took it back, he explained that my design wouldn’t have looked good because it would have interrupted the flow and not allowed light etc etc. that’s all fine, but he could have said that BEFORE he made it! when you go to get a custom ring, it’s because you know exactly what you want! ugh. it was also way too heavy looking for my little fingers. He never offered to reset it, but he did file it down to be slightly less heavy.
This is what I asked for:
this is what I got:
hope your re-set turns out better! and it sucks to not have your ring straight after the proposal, my engagement ring took a week to be re-sized and it was the longest week of my life!