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No, you didn't read that wrong! JARED melted my engagement ring! They DESTROYED IT!! They scratched it up and put the diamond on sideways and crooked, AND they put gashes into the band. I have called the service center twice already complaining...we ended up driving about an hour out to another Jared location; by some miracle, they had the same setting (which, at the first store, we had told was completely discontinued and NO ONE could have it anywhere?!). Anyways, my diamond is getting reset now.
Gosh, I am pissed. It won't be the same one my FI proposed with. I told him he had to get down on one keen when I get it back, haha.
It might not be the one he proposed with, but at least it will be whole. Try not to think about it that way since there isn't anything you can do about it now. :(
I am SO sorry about your e-ring. I would definitely put up a fight. After all their ads are on every channel and they have inconvenienced you in so many ways. I hope you and your FH are not getting your wedding bands from them, are you? If you are, I am with Diva - the wedding bands should be complimantry END OF STORY!
thats just ridiculous! Im glad that youre geting a new one though.
Write a letter to corporate. We got a $500 gift certificate for our trouble when the ring people messed up my ring. It bought the wedding ring!
Oh no! I'm so sorry! I would be so upset. Good luck and I hope you get free wedding bands from them!
That is so sad! Your ring is so gorgeous, I am glad they found another setting.
Wow! I'm glad you were able to work SOMETHING out but man... Jared just lost a customer here (not that I was planning on getting any more jewelry any time soon but still!)
Does anyone know how to write a letter to corporate? I've never gone through anything like this before. I need some help! Please... :)
I think what you need to do is just write a letter saying everything that happened. They probably have the address to corporate on their website.
I can't believe how much they messed it up. At least it will look nice now!
Hi Firemanslady -- I see you live in Texas too! I just got my e-ring at the Jared in Dallas and had a really great experience. Which one did you have trouble at?
Hurst & Southlake. I just went to Hulen to get it all fixed up, so we'll seeeee! Southlake was the WORST though. FI and I both think they tried to swap my diamond. It was YELLOW when they brought it out and I said "can I please check the number on my diamond?" and they said sure, and walked off with the ring. FI said, "is that YOUR diamond?" i said, "don't think so...why do you think they are acting so weird...?!"
I mean, come on...SOUTHLAKE! THE LAND OF THE RICH AND FAMOUS...lol
Oh my God, you poor girl. I'm glad it's getting resolved though.
Funny that this happened at a Jared. A good friend of mine had a similar problem. The local Jared store took her original diamond solitaire engagement ring to resize the band and in the process, they cracked her diamond and took a small chunk out of it.
In the end, they kept trying to screw her over (like when they told her that Kay Jewelery was of poor quality and that an identical ring they saw at Kay for $800 less than what Jared was selling it for, and come to find out, Kay and Jared are owned by the same company, Sterling Jewelry) and she went up as high as she could to the Vice President and they still treated her like crap.
My friend and I work together and I was in her office one afternoon when she got a call from the store manager about her ring, and when they made her some BS offer of replacing her diamond with one of lesser quality and not charging her for sizing a new ring, my friend got upset and told them that they could never undo what they had done, and the store manager told her: "You know what? It's just a ring. Really. It's just a ring."
I would NEVER visit one of their stores after the trouble my friend had to go to.
I hope your ring turns out alright. Have your FI do a little mock proposal again with it! :)
I would write a letter to the Store Manager and I would also write a letter to corporate about the incident. I would explain how horrible your experience was and ask them what they plan to do to rectify the situation. They may do something, like give you a free gift certificate or something like that.
I am so sorry about your experience. That is just awful that people could be that careless and rude about something as important as an engagement ring!
That is horrible. I can't help but feel bad for your poor Fiance who had such a beautiful, well thought out proposal and then for this to happen. Do your best to not make your FI feel bad...I know it has nothing to do with him, but guys are weird about certain things and he may get his feelings hurt since he's the one that decided to go with Jareds and they are proving to be so terrible in your experience...
I'm so sorry to hear about this. Thank goodness you were at least able to get the situation rectified in the immediate sense.
Is there any way that you can get the original setting that was f'd up back? You could always have it melted down and turned into a special pendant or some other piece of jewlery that you can keep forever so that you're still close to the original proposal ring. A lot of people do something like that when they upgrade their rings. You shouldn't have a problem finding a jeweler who would be able to do that & it's not even something you have to do right away. You could save it as a special anniversary gift.
I also agree with all the suggestions of going to corporate with it. Be a thorn in their side, and make it very clear that you are the first of many in your circle of friends getting married, and that you're an active blogger who has no problem letting your friends and readership know just how shoddy and shady you were treated.
Honestly, when it comes to giant corps f'ing with something so important/sentimental, there's no shame in my game...I cry, I lie, I threaten law suits... they usually yield.
Good luck! and enjoy your 2nd proposal!
Haha Miss Meepsie, you're funny.
We nicknamed the ring the "bad karma ring." i must've done something awful to deserve this, and i want it in a landfill..not in another form of jewelry though i am emotionally attached, haha.
Oh and this is my PS --
[To finally conclude, I know this is LONG, but this is what HAPPENED to ME and my FIANCE. It wouldn't have to be this overbearing if we had just been taken care of. I am the first of my friends to be getting married, an active wedding blogger, and in journalism and news reporting. Please make our situation right.]
:) kiss my butt jared.
if they don't resolve it, go to the better business bureau ... after all these comments I'm not sure I'll ever go to Jared!
Bummer :( make sure you insure your ring with an independent insurance co ASAP - I would imagine that would cover any more F-ups by Jared!
how are they not part of the BBB? they are a nationwide company? you can definately report the store for bad experiences.
I am reporting them as much as possible. It is not so much the awful customer support as it is that they RUINED my ring and have yet to say they will do anything about it. I tried really hard not to fly off the handle; I wrote a very respectful three page letter about each "experience" we had. Yes, it took three pages to detail the horrors! (thank goodness i am a journalism major/english minor. i know how to use my words when it comes down to BUSINESS.) I told them that I expect some kind of compensation, along with a direct apology to both my fiance and I. Now it is off to bed to try to get some rest --- HA! I am still twitching.
Tylenol PM...here I come... :(
That's horrible!!! I'm so sorry that happened to you! I hope they lose business for treating you like that!
A business doesn't have to be accredited by the BBB in order for you to log a complaint. You an submit yours here:
Whaaaa??? O.M.G. I'd be furious.
I kind of distrust all chain stores in general.
Besides that, to be accredited by the BBB all you have to do is pay their yearly fee to get onto their list.
I would complain, complain, complain but when you do, make sure that you are talking to someone that CAN DO SOMETHING about your situation. Don't talk to a sales rep or whoever, they can't do a damn thing and you are wasting your breath talking to them.
Ask for a free wedding band out of the deal. It is the least that they can do for you.
wow..that is crazy that they did that..i would be sooo upset and angry, good thing you wrote them the email!! you really should try to get your wedding bands free..
i know it's not the same one as the one your FI proposed to, but like spaniel said, at least it's whole now, and new? sorry that this had to happen to you=T
I am shocked of such practices!
Do as Mrs. DG said and write to corporate and be professional, but let them know you will not just go away and will not be silent about it. Let it be known that if they also don't come thru you may seek legal representation for this.
I'd be pretty hard core about it if it were me.
Hugs hugs hugs! I'm so sorry all this happened!
I've had nothing but problems with Jareds too. They really suck. I've lost about 8 diamonds in my band from them. The nearest Jareds is 1.5 hours away from me and everytime I go up there to have them replace the diamonds that fall out they say it will take 2-3 hours. Then usually 2 days after they replace the diamonds another one falls out. I've been missing a diamond now for over a month because I haven't had a chance to get up there.
What really sucked is the day before my wedding day I pulled my band out of the box (having never worn it before) and noticed a diamond was missing then too right in the middle of the band! So in all the pictures of my ring there is a missing diamond.
They only have a 30 day warranty. Well that does me no good. I obviously bought the ring 30 days before my wedding. When I went to pull it out for the wedding day it was already past the 30 day warranty and already missing a diamond even though I never wore it!
That's terrible! I'm so sorry! Is the ring insured? If it is, you should contact your insurance company too and let them handle it - they're better at the legal mumbo jumbo. That's insane!!
I had an aweful experience at Jared's too. My FI and I went in to look at rings (just to look, not to purchase). We told the sales person that we had no intention of buying that day. The sales woman showed me rings she thought I might like, but never let me look around. Then, once she thought we had found "the ring" she asked to run my FI's credit. We said that would be fine (just so she would leave us alone, so we could discuss what was happening). She came back with a huge smile on her face and told us that we had been approved for about $10K, while the ring "I" had selected was less than $2K. She then asked if I wanted something bigger, because we could afford it. We finally got out of the store after being in there for over an hour. Then, about a week later my FI got a Credit Card from them, because the woman who ran FI's credit had really signed him up for a card and we had no idea! She never told us that by running his credit that we'd end up with a card. We did not purchase anything from Jared's and don't ever intend to.
I'm so sorry this has happened to you.
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