Post # 1
We were supposed to close on our house today. Well, June 5, but the mortgage processor waited until the end of May (even though the contract was done in mid April) to order the VA inspection and then some repairs came up so it was pushed to June 11. Then the mortgage processor dropped off the face of the earth for two weeks so it was pushed to today. She calls at 4pm yesterday asking for more documents. So, everything was sent over this morning. I have been trying to get a hold of ANYONE at the bank and as of this moment I have been on hold for 8 and a half minutes. I am passed the point where I can even be mad. Now I am just depressed. If we can’t close by Wednesday we lose the house and $3500. The area we are moving to is very rural and the housing market is very slow. There isn’t anything else on the market that we are interested in, and the rental availabilities are also very scarce. We are there for a military transfer so we don’t really have a choice to move to another area. This is just…ridiculous and depressing.
Post # 3
Hmm. I would drop your mortgage company and go with someone else. And/or become the most annoying and insistant person on the planet. Call them every day for updates and to push them on timelines.
We did a conventional loan through Everbank and they were AMAZING and a breeze. If that’s at all an option for you, I highly recommend them.
Post # 4
@BluePeaches: do you have a lawyer handling the paperwork? because now would be the time for them to go bananas on the bank!
Post # 5
@BluePeaches: That’s ridiculous! Sorry you’re dealing with that. I’m waiting in the negotiating stage and it sucks. After this I would hope everything is more under our control!
Post # 6
@peonyinlove: I’m not sure there is anything a lawyer can do.
Post # 7
@crayfish: You should see my phone. I call and/or email daily. She does not respond to emails or messages but maybe once every 7-10 business days. At times her voicemail is full so you cannot even leave a message. She does not keep her notes updated in the system so when I try to talk to another mortgage person they don’t know what is going on with the file. It’s obscene.
Post # 8
@BluePeaches: Im going through the same thing right now! We have had 3 schedulings cancelled all because the bank and lawyers cant get on the same page! I am blaming my lawyers though, I really think everyone that works in their offices are idiots. Ive been dealing with the bank person and they have worked their butts off for us to get this closed and its the lawyers office that never calls them back and never calls us back either. Its so annoying I feel your pain! I hope it works out for you! fingers crossed!
Post # 9
@BluePeaches: Did you try calling her boss/manager/higher up at the bank?
I’ve had to do this before with mortgage processors, and believe me, it pushes your file to the very top of the pile.
Just keep using the word “dissapointed” when talking to ther boss. In the field of customer service, this is the kiss of death.
Post # 10
I would go with another bank / person for the mortgage. They’re working on commission!! She should not be getting paid for screwing up this bad and giving you the run around! Call the branch manager TODAY and get them to deal with it ASAP! Tell them you will move your mortgage elsewhere if you don’t get this sorted out by the end of business hours tomorrow. Explain that she has been unreachable, and has pushed your closing dates 3 times. It must be really frustrating for you, but they need you more than you need them!