(Closed) Thirty days to pick up my dress?

posted 6 years ago in Dress
Post # 4
1715 posts
Bumble bee
  • Wedding: July 2012

Im supprised my shop is storring my dress for almost a year and a half free of charge.  I wouldnt be too nervous and if you are try to put down money as you go through the months but usualy if there are reasons it shouldnt be a problem.

Post # 5
2401 posts
Buzzing bee
  • Wedding: September 2013

@morgyporgy:  I had the same problem with David’s Bridal (two hours away from me). I bought my dress three weeks ago and was told it wouldn’t be in for at least a month. Last week, I got a call saying that I had 14 days to pick it up. I was SO PISSED OFF. I actually did complain to the manager, though there is nothing she can do about it.

As for the payments, most stores let you walk out with the dress and make payments later.

Post # 6
1715 posts
Bumble bee
  • Wedding: July 2012

Shops here do not let you walk out without paying. You have to pay in full 30 days before your wedding day and you have to pay in full before picking it up. 

Post # 8
1482 posts
Bumble bee
  • Wedding: July 2010

Did they give you anything in writing at the time that you purchased the dress stating that you would only have 30 days to pick it up?  I’m just asking, because I feel like they can’t really enforce a “store policy” that they don’t tell you about at the time of purchase.

Otherwise, try to call the manager or the owner of the store if you can to ensure that you’re being “taken care of”.  Or call them twice a week to remind them that you’re coming for the dress.  😉

Post # 9
2086 posts
Buzzing bee
  • Wedding: June 2012 - Pippin Hill Farm & Vineyards

I personally like having my dress in my posession.  Too much can happen in the store room of a busy bridal shop!

Post # 10
4284 posts
Honey bee
  • Wedding: June 2012

If I remember correctly I only had two weeks. I know that is all the BM’s had for sure. Everything came from Alfred Angelo.

Post # 11
16216 posts
Honey Beekeeper

I know my bridal shop didn’t exactly have the capacity to store a lof of dresses once they came in.

I’d get something in writing that they will hold it longer than 30 days. I wouldn’t count on the store clerk’s word. Even an email confirmation would do the trick.

Post # 12
1669 posts
Bumble bee
  • Wedding: September 2012

I used to work for a bridal shop and we did carry Allure. They usually do take 3-4 months to come in, so I don’t think the shop was lying to you. I remember we had some Allure dresses take up to 6 months. It’s not unheard of that you have to pick it up in 30 days, at our shop you had 3 days to come try it on and 7 days to pay. Most stores put a time limit like that because if something is wrong with the dress, they only have so much time to return it to the designer. Talk to the owner and ask if you can make payments. I would go try on the dress asap, but ask if you can make payments since it came in so much sooner than originally thought. Good luck!

Post # 13
1653 posts
Bumble bee
  • Wedding: September 2017

I had 2 weeks to pick up my dress from Alfred Angelo, but they told me that was the policy when I ordered it.  I can understand the inconvenience of having to drive 3 hours to get to the store, but on the other hand that circumstance isn’t the shop’s problem – unless maybe you told them at the time you ordered it that picking it up would involve some extra travel and effort on your part and they represented to you when you placed your order that they’d be willing to hold the dress for as long as you need or whatever – it sounds like this is not what happened.

I’d suggest looking over whatever documentation you received when you ordered the dress and see if the 30-day pickup rule is listed in their policies.  Whether it is or it isn’t, if you need to work out an extension of time to pick it up, I think you should get something in writing from the shop owner or manager assuring you your dress won’t be “returned to stock” or whatever they do with them when people don’t pick them up.

I think the reason they have a specific period of time is to make sure they are timely paid and to avoid having dozens of ordered dresses hanging around in their back room for months at a time, essentially being used as free storage space.

I can also see how surprising it would be to have the dress come in a few months before it was expected to, but isn’t this better than the opposite?  It seems normal that they would give you a long estimate – if they gave shorter estimates, they’d have to be worried about customers being pissed off that their dresses are late, which causes a lot more practical complications for the bride than a dress being early, in my opinion.

Post # 15
324 posts
Helper bee
  • Wedding: May 2014

@ohmybears48:  I had that issue with David’s Bridal also!

They told me it would be 4-6 weeks for it to come in, and just a few days ago (a month after ordering it) it came in and while talking to the lady on the phone, I was told I had only SEVEN days to pick it up! SEVEN! I live two hours away from the city I bought it in and I work 6 days/week! Luckily my sister lives in that city and picked it up for me, but still! She gave me 7 freakin days!

Post # 16
2506 posts
Sugar bee
  • Wedding: July 2014

I live 10.5 hours away from my wedding location and the bridal shop.  My dress just came in 3 months early and they have just a 2 week holding period.  Luckily I happen to be coming in the area anyway for christmas, but I asked the shop what if I couldn’t and they said they would hold the dress for me since I live so far away they just don’t have room for everyone’s dress.  however, i also paid for the dress in full when I ordered it.  However, I would ask about it and explain your circumstances specifically.  They are so after sales and good reviews (because they know how much brides rely on others reviews) that they might just be accommendating

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