Post # 1
I was married in APRIL and I still don’t have my wedding picture package. It has gotten lost in the mail 3 separate times. Twice because my photographer sent it to the wrong address and some random person in San Diego signed for it (I live in Dallas). She claims to have sent the package for a 3rd time but that was supposed to arrive by the end of July at the lastest and it is nowhere to be found. I keep asking her for the tracking # but it is an international package so she claims she doesn’t know the #. She speaks very broken English and is located in Mexico so communication through email is pretty limited. This is getting SO ridiculous. The pictures are amazing and I have no issues with her work, I just WANT my pictures so that I can make a proper album/canvas.
This was mostly a rant but if anyone has any other suggests other than continuous follow-up with her please feel free to chime in!
Post # 2
Lily_of_the_valley: Can you ask her to take the package to the hotel where you got married (an assumption on my part) and ask them to mail it to you. You will of course have to contact the hotel first and ask them to do this for you.
Post # 3
Lily_of_the_valley: ugh, I am sorry you’re dealing with this, it sounds a little shady. Can she send you digital files via Dropbox or something so at least you have the files?
Post # 4
Maybe she can load the high res digital files onto DropBox and send you the link? <br />That’s how I deliver most of my sessions to my clients and it works amazingly well for everyone. Bonus: The link and individual photos are shareable directly from DropBox if you want to share particular images or the whole album with special people. <br /><br />(Unless your package included prints and albums etc… that’s a bit more tricky. But for the time being I think the least she can do is get the files to you with DropBox while you wait for the rest!)
Post # 5
I am a wedding photographer and freqently send things to my clients via Dropbox. That is a good option. I hate to say it, but I have to wonder if the “lost in the mail” excuse is covering something else up. It is time to get her on the phone.
Post # 6
Oh no! That is ridiculous! I hope it really is lost and coming soon!
Post # 7
This seems fishy. Getting ‘lost’ in the mail not once but twice, and maybe even a 3rd time? Hmm. Can you get the address she sent them to in Dallas and try contacting those people to see if they’d be willing to forward them along? Are you certain the pictures exist beyond the few you may have seen?