Tiffany – is it possible to exchange ering?

posted 3 years ago in Rings
Post # 3
Member
364 posts
Helper bee

They have a 30 day refund policy but I bet they’d allow for an exchange if you’re just slightly past that, especially if you get a nice SA and spend a bit more.

Post # 5
Member
6812 posts
Busy Beekeeper
  • Wedding: June 2014

When I worked there, I thought their policy was that you could always exchange your ring as long as it was at least the same value or more expensive.

Post # 6
Member
8701 posts
Bumble Beekeeper
  • Wedding: December 2012

@Catnewbie13:  Sales Associate, I’m assuming.

Too many acronyms. It’s so much easier if people just type things out.

Post # 8
Member
3222 posts
Sugar bee
  • Wedding: April 2015

@Catnewbie13:  sales associate. Have you been dealing with one person? I would call them and see what your options are.

@futuremrsk18:  when I was looking at Tiffany e-rings, I was told that you could always trade in your ring and put the full value towards jewellery that is double the price or more.

Post # 10
Member
6812 posts
Busy Beekeeper
  • Wedding: June 2014

@Catnewbie13:  I worked as a salesperson there for a few Christmas seasons. I don’t know what they do with their old rings, but I would have sworn their policy was that you could always return their ring for a more expensive one in the future. Their policy may have changed, it’s been a few years.

Post # 12
Member
6812 posts
Busy Beekeeper
  • Wedding: June 2014

@letigre:  ah there you go, guess it has to be double the price.

I would honestly call them and speak to their customer service. I’ve returned stuff without a receipt that was years old and they still took it back.

Post # 14
Member
1779 posts
Buzzing bee
  • Wedding: August 1997

@Catnewbie13:  call them! I bet they’ll work with you. I have their round brilliant in the classic platinum setting as a rhr.  Love it!

 

Post # 16
Member
2441 posts
Buzzing bee
  • Wedding: July 2018

My ring is from Birks, which is like Canada’s version of Tiffany and I know that they are usually pretty flexible on this. It could be worth a try!

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