Post # 1
OMG! I’m about a month and a half out, and can’t believe all the stess and garbage that keeps coming up. SO ready to get the wedding out of the way. Anyhow here is the recent problem. I have a tiffany princess cut engagement ring. It seemed a little loose so my Fiance and I took it to have it looked at. Tiffany and co. said that they were sending it to New York to tighten the prong. When it came back it looked like a completely different ring. The diamond was super low in the setting, and the prongs were super thick. There were large arrow like metal pieces around all 4 corners. The ring I brought in was delicate and dainty. We notified the sales people of the problem, they didn’t know off hand until they talked to New York what was done to the ring. Come to find out they completely changed the entire prong setting. Tiffany has decided to move to a new setting for all of their future rings, and just completely changed mine without any notice, notification, nothing! I was furious. The worst part is that they say they can’t put it back in the original setting. Right now they have sent it back to their jewelers to have them file it down and make it look like it originally did as much as possible. I’m trying to be oprtimistic, but I don’t like the look of the new prongs. I don’t even think I will like it filed down. All I want is for it to be the way it was when I brought it in. Why can’t they just put it in the original setting? I want what he paid for. I never asked them or approved these changes. I am letting them try to fix it it right now, but deep down I jsut want it back the way it was. I don’t feel comfortable about this at all. Should I call corporate and tell them I want it in the original setting, or my money back?
Post # 3
Yes. This is Tiffanys, you pay more money for the name and they should live up to that. Im sorry thats BS they did that without telling you..
Post # 4
The setting might have had a few problems with loosening up and in an effort to save people the enormous problem of losing a diamond they discontinued the problem head for a sturdier one. Jewelry design is trial and error, and while I understand why your upset, losing a diamond is so much worse. Give them a chance and see how it looks after they’ve worked on it for you, if you are still unhappy try finding a new setting?
I knocked my diamond clean out of the setting once, the jeweler battened down the hatches on that thing, and while I noticed it right away, the fact is no one else will.
Post # 5
I agree with Nona99…while I said that you should complain to corporate, because they really shouldn’t have changed anything without notifying you first so a complaint should be formally lodged, I do think you’re better off with the new setting, they obviously changed it for a reason and your diamond is probably safer now!
Post # 6
See how you feel about the filed down setting and if you and your Fi are still not happy, then call corporate, find out why they discontinued that setting (was it because it made the stone loose? – if so, then maybe it’s best you don’t go with that after all) and ask them if you can pick an alternative setting. But I guess the bottom line is that if you still don’t get what your Fiance paid for and picked for you, you shouldn’t be forced to go with it. Good luck!
Post # 7
I’m not so sure a complaint is in order, the ring was sent to NY, they looked at the head, saw a problem with it and replaced it….asking her permission would be like asking a drowning victim if you can rescue him, it’s just got to be done however, she has every reason to be displeased with the aesthetic result of this structural overhaul, but having been a happy customer myself for years, I cannot imagine anything less than perfect Tiffany’s service.
Post # 8
They should have informed you of the fact that they wouldn’t be able to use your original setting. I’d be pissed.
Post # 9
I think it so completey inappropriate for them to make any changes that you didn’t explicitely ask for. Now, if your original setting was problematic and known to become loose, it was their responsibility to inform you of that and let you make your own decision (even if that meant that they wouldn’t work on it). It is absolutely unacceptable to make design or entire setting changes(!) without informing the consumer, and if I were you I would demand some serious remifications on their part for their unprofessional actions.
I would be livid.
Post # 10
@Nona99: Can’t disagree more! What Tiffany deems a bad head on a ring might very well be something that another, more talented bench could fix without replacing the entire setting. If my setting was problematic, I would be unbelievably upset if a jeweler took it into their own hands to fix without informing me first. Super unprofessional.
Post # 11
While I agree that the setting you currently have is probably sturdier, it is wrong that they just changed it without notifying you. I would have offered to get you a comparable setting sturdy setting that was close to what you wanted. It’s a little harder to do because they have to send it to New York but its just nuts they handed it back to you and didn’t do anything or notify you until you said something.
Do you have a contract or a warranty? If so what does it say? I say see if you like the filed down one if not call corporate and try to resolve the issue. You paid for something that you no longer have. And lost the sentimental value of the first. I would be pissed about that alone.
Post # 12
- Wedding: March 2012 - Pelican Grand Beach Resort
I’m with @Nona99:.
They managed their responsibility to protect the integrity of your stone. When you picked up ther ing, someone should’ve informed you immediately about what was done, but other than that, I don’t think there is anything wrong with what they did. If you are unhappy with the ring when it comes back, demand that you can choose an entirely new ring at the same value of your original purchase. Why would you want them to have put your stone back in a faulty setting?
Post # 13
If it’s sturdier or not just because that’s there “new style” doesn’t mean they can change anything without you knowing and im sure the prongs were not that problematic considering they sold millions of rings with those settings so I feel it’s just a matter of trying to change there style to fit with their brand which with big company’s like that over all appearance of their jewelry as a whole is what matters not an individuals needs .. If the stone was just loose and a prong was not extremely bent or broken off there’s no reason to switch out the old head for the new one they are now currently useing and if they really didn’t have any more heads of the same setting as yours that’s there responsibility to get the correct one or explain the situation and besides my v shaped prongs came loose within weeks and i went to a local jeweler to tighten it quick and he told me to keep an eye on them because they loosen easily .. If that’s true or not I still don’t think any prong type setting is going to be safer than any other prong type / basket setting because with the right knock or catch on clothing they all have the possibitly to come loose .. A proper bezel setting will give the most protection but that’s besides the point
Dont let there ego ruin the ring you loved complain till you get your way
Post # 14
@mrsSonthebeach: I definitely agree about asking to pick out an entirely new ring. I understand why Tiffany’s should refuse to give back a bad setting, but DixieJ shouldn’t have to live with a ring she doesn’t like just because they sold her a faulty one in the first place.
Post # 15
They shouldn’t have changed it without telling you! I would be pissed, regardless of the reason why. They should have informed you, explained why they want to change the setting, and then it is your decision what you want to do. Period. You don’t just make a huge change to someone’s ring.
Post # 16
Show them the pictures of the setting in the paperwork they give you with when you dropped off the ring. I just dropped off a piece of jewelry for service and the paperwork they gave me includes extensive photos before it was shipped out for repair. Thank god they catalog everything and provide the customer with pictures of the piece when you drop it off for service so they should be able to make it right. I think they should have notified you prior to changing anything and given you the choice. Best wishes!