Post # 1
So if someone buys you an item on your registry from Macys and it isn’t in stock it will send you an email that the item was purchased and by whom and the expected ship date. But what it doesn’t tell you is that you need to call the customer service team and let them know that you will wait on the item. Otherwise, if after sometime you haven’t gotten the item (not sure the length I’m guessing 2-3 weeks) then the computer system will cancel the order without letting you know or the person giving the gift.
This has happened twice now to two items purchased by two different people. It took me calling to find out why I hadn’t gotten the items and why it was coming on and off my registry as being purchased.
Just thought I’d pass this tip along!
Post # 3
Ew, really? That is a terrible system! Thanks for the heads up! This hasn’t happened yet but I know there is definitely some backorder stuff on our registry.
Post # 4
That’s so weird. I had a Kate Spade vase that was on back order for like 4 weeks after the order date and we received the email and then got the vase in the mail no problem…
Post # 5
Oh no! Thanks for the heads up. Anyone know if this happens on a Pottery Barn registry?
Post # 6
@Moose- Yep I did get one item that was backordered and it came in no problem. But these two times it was really weird because I get the emails and so did the buyers. But then both items came off my registry around the same time as no longer being fullfilled. Then when you went to the registry manager it no longer showed these two people has having bought any item. Then a few weeks later the one item re-appeared as being bought again by the same person.
Post # 8
Thanks for the tip! That’s crazy
Post # 9
Wow, really? That’s insane! Yikes, I hope that doesn’t happen to us… I don’t think it has, anyway. We get married 6 months from yesterday, and we’ve received some gifts. I check my registry ALL THE TIME, lol, and so far I haven’t noticed anything like that. Thank you so much for the heads up though.
So what did you do? Did you call your guests and tell them, or did Macy’s notify them after you called?
Post # 10
@charedxoxo- Thankfully the two guests I’m really close to so they were asking me if I’d gotten the items yet. I ended up calling Macy’s both times. I still haven’t gotten the items and it’s been 2 months since they ordered the items. I think one is going to cancel the order and get something else and the other is going to wait a little longer. We’ll see
Post # 11
BUMP!!! Because 3 years later – this issue is NOT RESOLVED! Registrants and buyers beware. Do keep an eye on your registry and purchases.
To Macy’s benefit: If you agree to take the survey (it’s a joke… totally scewed to sound good for Macy’s no matter what you answer, but do be honest so your answers are not discounted), you will get immediate customer service.
The number I called: 513.398.5221. They will do what they can by looking back at the emails (or lack of them), apologize profusely, then offer to contact the purchaser (if you are the registrant who noted the absence of intended gift). Macy’s will not divulge that you called when they contact the purchaser (preserving etiquette by not making it look like you are begging for your gift).
I work in communications and talk with my tech deptartment all the time to make sure that there are no embarrassing holes in the chain of notification. This one is a pretty obvious lack of communication between website, registry and shipping – all of which Macy’s depends upon to complete registry orders.