(Closed) TIP: Backordered items from Macys on Registry Beware

posted 8 years ago in Gifts and Registries
Post # 3
3162 posts
Sugar bee
  • Wedding: July 2010

Ew, really? That is a terrible system! Thanks for the heads up! This hasn’t happened yet but I know there is definitely some backorder stuff on our registry.

Post # 4
1927 posts
Buzzing bee

That’s so weird.  I had a Kate Spade vase that was on back order for like 4 weeks after the order date and we received the email and then got the vase in the mail no problem…

Post # 5
73 posts
Worker bee
  • Wedding: June 2009

Oh no! Thanks for the heads up. Anyone know if this happens on a Pottery Barn registry?

Post # 7
1927 posts
Buzzing bee

Stupid Macy’s.

Post # 8
2788 posts
Sugar bee
  • Wedding: January 2011

Thanks for the tip! That’s crazy

Post # 9
11 posts
  • Wedding: November 2010

Wow, really? That’s insane! Yikes, I hope that doesn’t happen to us… I don’t think it has, anyway. We get married 6 months from yesterday, and we’ve received some gifts. I check my registry ALL THE TIME, lol, and so far I haven’t noticed anything like that. Thank you so much for the heads up though.

So what did you do? Did you call your guests and tell them, or did Macy’s notify them after you called?

Post # 11
3 posts

BUMP!!! Because 3 years later – this issue is NOT RESOLVED! Registrants and buyers beware. Do keep an eye on your registry and purchases.

To Macy’s benefit: If you agree to take the survey (it’s a joke… totally scewed to sound good for Macy’s no matter what you answer, but do be honest so your answers are not discounted), you will get immediate customer service.

The number I called: 513.398.5221. They will do what they can by looking back at the emails (or lack of them), apologize profusely, then offer to contact the purchaser (if you are the registrant who noted the absence of intended gift). Macy’s will not divulge that you called when they contact the purchaser (preserving etiquette by not making it look like you are begging for your gift).

I work in communications and talk with my tech deptartment all the time to make sure that there are no embarrassing holes in the chain of notification.  This one is a pretty obvious lack of communication between website, registry and shipping – all of which Macy’s depends upon to complete registry orders.


The topic ‘TIP: Backordered items from Macys on Registry Beware’ is closed to new replies.

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