Post # 1
Sorry, no pics. But I had my first makeup trial today, which I kind of felt like was a disaster.
I scheduled a midday appt for today at the estee lauder counter like three days ago. I printed pictures of makeup styles and colors I am thinking about. my destination makeup salon applies estee lauder so I thought it was a good decision to go to that counter.
When i arrive for my appt today, the lady acts like she has no idea what I’m talking about. She says they don’t do makeup runs. which is weird to me bec the counter has all the samples, the chairs, the mirrors etc.
Anyway, after I explain about my appointment, she says the lady I must have talked to is not there and asked if I wanted HER to do it, or come back. I said I wanted to have it done since today is my only day off work. So she said ok and that the lady that was supposed to be there called and said she wasn’t coming. So first off, my makeup specialist stood me up and didn’t even call.
She asked what products I wanted, what colors, and how I want them applied. She didn’t even look at the photos I brought but said “I have no idea what colors that girl could be wearing.” I feel like she slapped on a hint of foundation, which won’t work bec I have skin scarring and texture issues on one side of my face so i need coverage. So I’m stilI blotchy. She grabbed a random color and whipped it on my eyelids faster than I do at home. She grabbed a rose colored lipstick. it looks ok i guess but I just thought i would be treated more personally and expertly. is this what all makeup trials r like? Am i supposed to tell them what to apply and how in the exact colors and formula I need?
I don’t know what I expected but she didn’t seem to be professional at application at all. Maybe she was pissed that i didn’t opt to come back when the other girl was there. I feel like I havent gotten any guidance as to what looks good on me and that I must look like a really ugly clown. I’m already a makeup idiot and was hoping to come away feeling smarter about makeup and how to make better choices. Ill just never look beautiful like so many bees on here who wake up with perfect makeup.
Now i am even more scared to try again.I’m really just scared ill never be able to look beautiful. I hate my face.
Post # 3
@BeeG35: No, that is NOT what the make-up trial should be like. To be honest, it’s not how ANY customer should be treated at ANY time. Call the store, speak with a manager about your experience. I would definitely try another trial somewhere else.
That person was being a bitch and shouldn’t have treated you so unprofessionally. I’m sorry that happened to you 🙁
Post # 4
@BeeG35: Don’t panic! I think you were just unfortunate enough to get the one employee who clearly doesn’t like her job and isn’t good at it. There are lots of talented makeup artists out there who love their job and are good at it. Keep those pictures, I’m confident the person who is doing you makeup on the day will want to look at them and will take your wishes seriously. I’m sorry this happened but don’t let it shake your confidence! I’m sure you will look stunning 🙂
Post # 5
While I love Estee Lauder products (even though they ruined my favorite foundation by changing the foundation) I wouldn’t get my makeup done by them. I got my makeup done for prom by them and it was horrible. It was very “old lady”, which EL has a reputation for doing. Do you have a MAC counter anywhere near you? I got my makeup done by MAC for my brother’s wedding and it was so much nicer and they are more than welcome to do trials I’m sure.
Post # 6
@BeeG35: I LOVE your face!!!….what a crock, I’d call the manager and give them an earfull because I’m certain they’d be terribly interested to know what kind of people are representing their products. Not all makeup counters are created equal…if there’s a Nordstroms around, try there first, they’re number one when it comes to customer service!
Post # 7
- Wedding: June 2013 - Upstate NY
@BeeG35: Don’t compare yourself to bees here with perfect makeup. That is a slippery slope to go down!
My advice would be, next time, get a MUA instead of the EL counter. Or do what I did and don’t get a trial bc you are too cheap!
Post # 8
Speaking as a former cosmetician and beauty advisor for several brands:
The women at these counters are not trained to apply makeup in general. They are there to demo products and sell them. In general, they do not do free trials. They expect to be paid for a full make up job, but usually the fee is used towards products. This BA you saw is an exceptionally pathetic example.
You need a real make up artist. MAC trains their artists.Also some salons have them. I would try a MAC counter but also try different artists if one doesn’t work for you. Everyone has a bit of a different touch.
Post # 9
WOW, everytime I go to the Estee Lauder counter (pretty much only make up I do buy) I have had EXCELLENT make up trials. They always listen to what I am thinking and show me colors and say if like one try it if it looks like crap they will wipe off and try differ color.
I would most definately call and complain. I am sorry…
Post # 10
@HappySky7: Not at the MAC one by me, OMG they make you look like a vampire EVERY time they are horrible. I would rather go to Estee Lauder here they do know what they are doing
Post # 11
Having worked at a department store counter ages ago (not EL), I wouldn’t suggest going to them for makeup unless you are super strapped for cash and MAC was completely booked. Candidly speaking, the skills and customer service varies wildly between each person. You can usually get an idea of how good they’ll be based on their own faces but anyway, the associates with the most experience applying makeup, especially for events or photos, would be MAC, not the average department store counter. I still cringe when I think about how some of my coworkers did some girls’ prom makeup. I’ve gone to MAC now a number of times now and their quality tends to be quite good. I always pick a Nordstrom MAC (preferably in a nicer area) rather than the standalone store as I find their CS to be better and less “I’m the shizz”.
I also don’t know if you will get a lot out of going to a counter when they’re not the ones doing your makeup the day of. As I mentioned, each MUA really has their own signature techniques and flair and what you get here at home may not be quite like what you get at your DW.
Post # 12
I love MAC products and the people there are really friendly and helpful. They gave me lots of good ideas, were not pushy, and showed me HOW to apply all of the different items, which was a huge help. I did my own makeup on my wedding day and many people asked me where I had gotten it professionally done. I feel like the tutorial at the MAC counter helped a ton!
Post # 13
I got my make-up done by a lady at the salon where my hair got done.
I don’t really trust make up counter ladies!
Post # 14
Go to a MUA, not a counter. That is not what a trial should be like at all! I’d be really annoyed with that and I’d probably call and complain about the entire situation.
Post # 15
@Sassygrn: MAC as a brand tends to apply a bit heavy, I agree. I had to shop a bit to find a MAC girl who shares the same uh… approach to makeup as I do, that being not using a spatula to apply it.
I’m not saying every person who works at lauder is terrible. My grandmother spent her entire career with Lauder, My mother was a Lauder girl before she became a nurse. Many brands employ women who have legitmate make up application skills. What I’m saying is that at a base level, they are only trained to demonstrate products, not necessarily apply a whole fac of bridal makeup. The girls I worked with at 3 Lauder counters certainly has a variably level of skill when it came to that.
It’s hit and miss everywhere, I’m just saying, MAC trains their staff in more than just product knowledge by and large.
Post # 16
“I hate my face.”
This was the most important thing you wrote. I am so, so sorry you feel like this. I am just getting over skin problems and am so glad it’s over because there is nothing like bad skin to hurt your self-esteem.
Forget make-up, you need to worry about skincare. Basically, forget paint, think canvas. Borrow or buy “Your Skin, Younger” by Alan C. Logan, Mark G. Rubin, and Phillip M. Levy. It’s oriented toward anti-aging but tells you everything you need to know about healthy skin. They are all MDs so the information is evidence-based.
Work a retinol product into your skin regimen. Talk to a dermatologist about getting a retin-a prescription *now,* so you can see some results by the time your wedding starts and are over the initial flaky skin phase. Retinoids cause your skin to regenerate faster, are proven to prevent wrinkles, and get rid of acne scarring. I would be happy to talk to you about skincare through pm if you are interested.
I hope you find a good make-up artist for your day!