(Closed) Trouble at work

posted 6 years ago in Career
Post # 3
Member
1280 posts
Bumble bee
  • Wedding: January 2012

Customer Service field is a really tough gig….I worked in that field for over 10 yrs and I don’t miss it….I  used to work for a cellular company that I loved, but then it was bought out and I hated it! ….I went from  rep to a manager, so I know she is probably overdoing it, you know being too strict or overly cautious….I started out like that, was too by the book as they say….but then I leveled out and found a happy medium….I know this doesn’t help you right now, but it might give you a perspective as to why she is the way she is, she is overcompensating sounds like to me.

Is there any way that you can change shifts and/or manager?  We used to have shift changes depending on the needs of the call center every 3, 6 or 9 mths.

Also those call stats/scores seem to be a little too stringent….when I was grading and listening to my teams calls a  low score was 70….seems like this company is very strict as it is….

What you did was great….asking to listen to the calls was the right move, also is there a Quality Team that can review the calls and score or grade them?  I don’t know if you have a good relationship with your old manager but if you do, you might want to ask that they listen to the calls and grade them or even reach out to the new manager and see what they come up with….

Good Luck to you!….I once had a manager try to fire me for something she said we could do in a team meeting…worse experience of my life and I ended up becoming a manager 3 yrs later….and she hated it!

 

 

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