Post # 1
My fiance is currently in Afghanistan, and he needs me to help him cancel his old cell phone, talk with his bank, etc since his lunchtime hours there are middle of the night here, yet it seems like 90% of the time because we aren’t married yet the people always give me a hard time about doing things to his account or trying to change things.
I understand the need behind it but it is so frustrating sometimes. Grr!
Has anyone else experienced this and do you have any tips regarding it?
Post # 3
Get his private info and tell them you are married…really.
Post # 4
I do have all of his info, like his SSN and all of the account numbers. You’re right though, when it’s just an over the phone thing I should just say we are married that would be easier haha.
Hopefully I won’t have to do anything in person where they will want my i.d. soon.
Post # 5
Usually, phone companies and even banks have 24/7 phone support (which is why they need to go overseas and find people who will work for them in India and the like). This allows for people all over to call for support whenever they want.
He probably doesn’t want to spend his break on the phone though, so if you have all of his information, it’ll be fine.
Post # 6
usually before US troops are deployed they are advised to issue power of attorney to someone stateside (usually parent/spouse/partner) – did your FI do this? if not, something to arrange for next deployment
Post # 7
We didn’t have a chance to this time, it’s his third deployment though. I know I am on some of his papers, but I think on his last deployment his POA was his Grandmother…. I’m not sure if that carries over or not?
But yeah, some companies don’t mind me dealing with his stuff at all, but every once in a while I get a very umm hard ass (maybe rigid is a better word haha) customer service rep. who gives me such a hard time about it.
Post # 8
Yeah I would definintely just say that you’re married and put an emphasis on the fact that he’s deployed.
Post # 9
Yup, been there done that. I found that I had to have his mom do some things for us because she was technically his POA while he was deployed, whereas a lot of things I was able to do over the phone with a lot of emphasis on "we live together" and "he’s deployed" and a little bit of whining about how upset I was getting about the company being not understasnding in regards to american soldiers. Sometimes you can say you’re married, anyways…what if you didn’t change your name, right?
If you get a rigid/difficult service rep, don’t beat yourself over it. Ask to speak to a manager. Usually I found that speaking to a manager helped, once I explained that he wasn’t just able to call up and take care of it himself. Once, somebody wanted HIS contact number. I kinda laughed at him. GOOD LUCK! He doesn’t have a contact number, genius.
Feeling your pain, though.
Post # 10
I’m with the other ladies–never say "fiance," say "wife." I’ve noticed that once I drop the f-bomb they stop taking me seriously. I never got to the point where I had to speak to a manager, but that’s a great suggestion. If things got too sticky, I could always call his mom b/c she has POA–could you call his grandma?
Best of luck, HonneyBunny
Post # 11
EEK! I never really used the term fiance unless we were around family. Otherwise right after the engagement, he started introducing me to people as his wife. I thought it was weird at first until I realized just how much more I could get away with as the wife rather than the fiance. (NO, nothing malicious!) I end up dealing with a lot of stuff like the cell phone and such even when he is home…only because he is spoiled and refuses to do anything during a lunchbreak that isn’t lunch related. Luckily for us he didn’t get deployed as we thought he would because of a lot of medical problems the army just up and decided to deal with…It’s been nice having him home, but a lot of our mutual friends are deployed and I really miss them all!
Post # 12
I have all of his personal information and just say I’m his wife. It works most of the time. Alternatively, you could have him sign over a power of attorney to you. He can get the paperwork online and just needs to have it notarized over there. He should be able to find a notary fairly easily.
Post # 13
Have him grant you power of attorney- it’s not very difficult to do so. That way you can change anything you like. We did this for FI last deployment.
The others are right, always say wife to a compnay otherwise the chance is they won’t take you seriously.
Post # 14
Thanks for the advice everyone! When he gets home for his mid tour leave we are going to try to get is POA switched to me, just to make things easier, I hope there will be time/a chance to do it during the 15 days he will be home.
My FI has introduced/referred to me as his wife before and I always thought it was silly until now lol, half the time I accidently call him my boyfriend to friends and family without thinking about it so now I make a effort to say husband when I am speaking to companies.
Post # 15
the JAG officer downrange might be able to make out a POA and mail it to you, we did one last week and I don’t think I needed to sign anything
Post # 16
Ummm… when I was with my ex (who was not actually my FI, we were just dating) and he was deployed, I did all this stuff with a lot of indignity haha. I just told them I was his FI and that he was currently DEPLOYED and if they wanted to talk to him they could hop a carrier plane to the mid-east. After a bit of that its pretty darn hard to refuse to talk to people… I had a 100% success rate heh.