Post # 1
I found a venue that I love and what makes it even better is that they offered us a great deal on the rental and food prices.
The coordinator was a little slow to respond to my emails, but I didn’t think much of it at that point as we had just gotten engaged and I wasn’t in a huge hurry.
Since then, I have asked her if we could setup a meeting time to tour the facility and go over further details. She said things were a little busy and she didn’t know when she’d be able to meet. I told her our schedules were pretty flexible and that we could meet for a short time whenever was convenient for her.
That was a week ago. I have since sent her two more emails and haven’t gotten a response back. I also called the venue this morning but nobody answered. If the venue wasn’t 30 minutes away, I’d think about just showing up.
I’m new to all of this but this seems like poor customer service to me. I know it has only been a week, but SO & I would like to get a location/date confirmed as soon as we can.
Anyone else deal with anything else like this?
Post # 3
I made a rule with every vendor I used that if they didn’t respond to me within 72 hours they were off my list. Most all of the vendors I used responded to me within 24 hours so to be unable to communicate within a week is a headache I just wouldn’t want to deal with.
Post # 4
It does seem very rude and that they do not want your business. I would give it one more day then give up on that location and find someone who wants your business. jus think, if they wont respond now, they probally wont once they have your money!
Post # 5
I had this same problem, but let it go on for months! Finally we decided to just have it somewhere else. We have to have it on a friday now, because we wasted so much time waiting on the other venue, all saturdays are booked everywhere else. I’d say start looking else where.
Post # 6
i guess it depends how bad you want your wedding there.
if it were me, i would look for another venue if they can’t get back to you.
Post # 7
Unless it is your dream venue and nothing else will compare, move on. This is just a foreshadowing of what’s to come if you work with these people. I scrapped a venue I really liked because they SUCKED at getting back to me.
Post # 8
I absolutely LOVE the venue, and it’s perfect for what we’re wanting to do, which is why it’s SO hard to pass it up. There isn’t a large selection of venues in the area.
If I don’t hear from her by the end of the week, I guess I’ll move on. SIGH!
Post # 9
I think you should tell them that the dearth of communication is making you second guess the venue. It may light a fire under them!
Post # 10
@regit45: I would move my communications up a notch on the ladder and email the General Manager. I wouldn’t vent and complain about the coordinator. If you decide to use this venue, you will have to work with them.
I would say that I know this is a very busy time for them but you are concerned that your date may be booked before you even have a chance to tour the venue and meet with them. i would ask them to hold the date for you until they are able to arrange time in their schedule to meet with you.
Post # 11
- Wedding: March 2014 - Glen Sanders Mansion
@cora_123: I had this same rule. If they can’t reply quickly while trying to get my business, why should I believe they will be quick to reply once they have my deposit??
Try to speak to a manager. They may be particularly busy with wedding season or maybe your emails are getting lost in a spam folder.
Post # 12
Most venues aren’t open in the morning, but besides that email is a pretty unreliable way to get in touch with a busy person.
Call her (does her email signature include her cell number? Because then it’s fair game) and talk to her directly. If that doesn’t work, get in touch with a manager to get your info.
If she still seems uninterested or takes her time, imagine how much slower she’ll be when she actually gets your money!!
Post # 13
Bad news, everyone….found out on the site the event coordinator IS the owner. Sigh. So communication stops with her.
I left her a voicemail today. Fingers crossed.