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That does sound annoying. But...a good excuse for a trip to NYC, which is always fun. The Pronovias store is nice - it's right by my job so I pass it occasionally.
I call BS on the Vera Wang issue. It is far too popular right now for BMs to wear mismatching dresses for this to be true. They just sound like arses, which is strangely no uncommon in the wedding world, amazingly. At times the lack of professionalism in the WIC shocks me.
Pronovias in NYC is having a sample sale next Sunday. Maybe you'll find it there for cheap!
omg thats such BS I would call and speak to the managers manager and keep speaking to someone until they give you an answer you want to hear like they can get that dress for you! call the main office do what you have to do that isnt good customer service at all! also if you have facebook or myspace put on there what bad customer they have WORD of MOUTH! spread the word
When I visited the Pronovias flagship store, they didn't have all of their dresses in to try on. (What?!) i also had a pretty awful experience, but that's a whole other story...
Unfortunately, I've heard about that Vera Wang policy before. It does come from Vera Wang, not the bridal boutiqe, so that's who to be upset with.
If you do have to go up to New York, Wedding Atelier is a nice, small boutique that had a good selection. Although I would think that Philadelphia should have plenty of bridal boutiques for you to find a dress you love.
:S that is mega annoying.. if you are super interested in the vera wang dress as a wedding dress, I'd go try it on, make sure of the size and color, and then order it off of vera's website. this is what we did for our bridesmaids because they were over $300 here in toronto and i ordered them online for 220.. just a thought!
@Texican - Yeah, the woman on the phone told me to try the Pronovias flagship but warned me that they don't have all the dresses in stock either. That is the dumbest thing EVER.
I'm thinking that I shoul go to a Vera Wang store, tell them that my "identical twin sister" with the same exact body as me is going to be my one and only attendant, but she is on safari in Africa for the next six months so I'll have to try it on instead. Hahahaha!!
I'm curious to know which store you called. I'm in the Philly area as well and ran into so supremely lousy bridal service at salons around here. I agree about the BS on the Vera gowns, that's prolly a store tactic to try and lock in more sales.
@BeesGees - it was a store in Jersey. PM me if you want to know which one it is.
I called Vera Wang to find out if that was true. The woman who answered said she didn't know (which is weird) but she's going to call me back. I'll keep you posted.
If you're going to be in NYC, you might as well try Kleinfeld.
The Pronovias flagship is near my office and is pretty amazing.
I'm not sure why she would tell you that about Vera Wang, since you can order their dresses online via their website.
Definitely don't go to any bridal salon without calling them first if you are interested in a specific dress. Even Kleinfelds doesn't have everything. I've even had one tell me a dress was there, but "realized" it wasn't when I arrived for my appointment!
That's a very common experience if you're living somewhere smaller. In New Zealand there are plenty of places listed as 'stockists' of a particular brand who actually only have two or three dresses by them. At least you have the option of visiting other shops, and hopefully they'll have better service too.
I've heard Vera Wang only sell two or more white bridesmaid dresses at a time. That makes a bit more sense as a bride is unlikely to have just one BM wearing white.
Sometimes I feel like finding the right dress is harder than finding the right partner. Your experience is like a bad date, which is a bummer and there may be more to come. Chin up she (the dress) is out there for you!
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There's a bridal shop near me that I've been avoiding for a while, because I kept hearing that they're really snotty. But I fell in love with two dresses (Christos Julianna and Pronovias Marlene) and they're the only store around that carries both lines. In fact, they claim to be a "premium retailer" of both. There were also some other lines I wanted to try (Jim Hjelm, Watters) that they carry as well.
So I called, made the appointment, and then told the woman on the phone about the specific dresses I wanted to try. Here's how the conversation went:
Me: Pronovias Marlene?
Her: Nope, we don't have that.
Me: Pronovias Marisa?
Her: Nope, we don't have that.
Me: Christos Julianna?
Her: Sorry, no.
Me:Jim Hjelm JH8007?
Her: Nope, sorry.
Me: Watters Stella?
Her: Oh, I think we have that one! Oh wait. No.
The other thing that pisses me off is that there was one Vera Wang bridesmaid dress that I wanted to try on as a wedding gown. She told me that Vera Wang won't sell just one bridesmaid gown because they don't want people wearing them as wedding gowns. WTF? What if I only had one bridesmaid and I wanted her to wear that dress? That is the stupidest thing I've ever heard.
So anyway, I'm really, really disappointed. Now I'm going to have to go up to the Pronovias flagship store in NYC to try on the Marlene. I'm going to skip trying on the Christos, because even though it's amazing, it's out of my budget and I was mostly dying to try it on for the hell of it.
Still. This blows.