Post # 1
I just needed to have a virtual scream and get it out 😉
We are currently rethinking our current set up and seeing if we should change venues to save some money. I attended a wedding last May at a really pretty place. Once we got engaged I looked up their website and looked over their pricing etc. It seemed really reasonable, so I naturally called (the only option for contact) to get a more comprehensive picture. This was 2 months ago. I’ve called quite a few times and left a couple of messages, figuring they were busy. I didn’t want to go overboard but there was no way of contacting them except by phone.
I decided last Friday to look at their Facebook page to see if there was another way to contact them (there wasn’t). I did notice comments on pictures posted of other brides-to-be asking about other ways to contact them and the owner responding that they were very busy but to leave a message and someone would call them back.
So, I commented on a picture (it was posted last May) asking if they were still offering rental of their venue (wasn’t sure if they were no longer in business) because I had been trying to get in touch with someone for a couple months and had left a couple mesages and hadn’t heard anything back.
I go back later, the comment has been deleted and apparently I have been blocked on their page. So, I can see everything, I just cannot comment, leave a recommendation, or send them a message. I was talking with an acquaintence about it and she left a comment asking about how to go about renting the place and the owner responded with telling her to call them and left the number.
I’m sorry but, WTF?! I’m obviously moving onto something else, but this is really bothering me that they are seemingly so unprofessional! I didn’t blast them or say something rude, just asked a simple question and still had no response!
Post # 3
Hmm, very passive-aggressive of them.
It sounds like they have major organization issues. You would probably be doing people in your area a service if you posted your experience on Yelp and other local review sites, etc., and named names. You don’t have to be mean about it, just straightforward about the fact that you found it very difficult to contact them and that they put additional roadblocks in your path.
If I were trying to organize things for an event in your area, I would appreciate a candid review warning me that a given venue was really difficult to contact/work with.
Post # 4
How frustrating! You’re probably better off in the long run not booking with them. Imagine if they are this disorganized now how much worse it would be if they were taking down the details for your wedding! I agree with PP that you should post a review on Yelp.
Post # 6
It sounds like you kind of lucked out. Better to find out they’re unprofessional flakes before you rent from them.
Post # 7
That is very strange and frustrating. I’m sure the venue is a nice place, but if they don’t want to acknowledge you or discuss how they can do business with you, it’s their loss. Time to start looking for other venues and warning other friends about that venue’s staff.
Post # 8
LOLZ! This literally just happened to me about a month or two ago! I was trying to contact a planner in my area I had been given great recommendations for. I kept calling & e-mailing her (about 2 weeks before x-mas, then after new years, and again at the end of the month) with no response. Finally I just went to her facebook page & posted that I had been trying to get in contact with them for the past month and a half and if there was a better way to reach them. Same response you got except they did at least send me a message as well- one scentence “Sorry, we are booked”. I just kept thinking how big a favor they did me- had I discovered they were that unprofessional after the contract I would have died!!!!
I second the yelp review!!!
Post # 9
Totally agree with both of you! Glad to find it out now and not the week before the wedding.
Post # 10
@BeckyS0: It is unbelievable that when a LOT of wedding businesses are there from word of mouth that they would be so unprofessional!