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So apparently people have bought us some stuff off our registry and had it shipped to us. Well, we never got it. As it turns out our old address was still in our registry as the shipping address even though we told the registry people to change it. Well, that means some people at our old address now have $300 worth of our wedding and shower gifts and we have nothing. Our guests paid for the stuff. It was shipped. We never heard anything. If there was a delivery problem you think the store would have called us or the senders and knowing that UPS and the post office never checks ID's and anybody can sign and accept a package if it is shipped to their address obviously leads me to believe that somebody else is enjoyng our nice video camara and pots and pans set... among other things. WTF do I do???
Have you spoken with the place you have your registry set up at? It seems that they are at fault for not changing your address. I would talk to a manager and keep going up the chain of command until you find someone that will help you. Threaten to cancel your registry, maybe. That is a lot of money they would lose!
Have you contacted the places that you registered to let them know this happened? Is it possible they are on the way back to the stores and will be in route to you soon? I would certainly hope the stores will make this right since you updated your address with them and it clearly was not done.
Try going to the old address to politely explain your story and ask for your gifts. Take your FI with you. Bring a wedding invitation and maybe receipt from the registry and whatever else that will show this really is the case and not just two people showing up at their door. The woman that lived in my house before me ordered baby clothes and they were sent here. She rang my doorbell, introduced herself and told me what happened. I was glad to give her the package.
I would contact the store , UPS and go to your old address.. that sucks balls imo
First contact the people that live at your old address explaining the situation.. if they're aware and told the UPS man they weren't you then....
Contact UPS... alot of times if it's the wrong address they take it back to their "main distributing" office for your city.
they hold the packages for 5 days and then ship them back to the sender... which would be your registry store.
If that's the case then the person who bought the gift will need to call and have the store they got it at to resend it... to the CORRECTED address.
We had an issue with one of our gifts... AND with some other things... it's a pain.
((hugs)) for your frustration
I would say all the above suggestions... but, if none of those work, and if what it sounds like, the people at your address just TOOK your gifts and won't give them back...then I think you just have to send thank you notes to the people that sent the gifts and move on. :-/
Totally stinks, sorry about that!
This is why I say to hell with Miss Manners have the presents brought to the wedding. I don't know how to solve the problem, I just know you have solidified my decision to tell the store we register at that either they ship it to the store closest to us, bring it to the wedding or personally bring it to our house.
Sorry, must be very frustrating. Especially since I heard if something is delivered to your house and to your house and you did not pay for it by law you can keep it.
@joy2011: Move on from $300 worth of stolen gifts ( Assuming the people at the old address kept it)? HA! Don't think so. Not to mention that opening somebody elses mail is a federal offense. Hopefully that isn't the case because that is just going to be more of a headache than I am ready to deal with.
Ugh... if I didn't have enough to stress about. I am going to try calling them in the morning. I got tired of being on hold for the evening.
Oh goodness. I don't have any other suggestions, as the PPs covered all my ideas. I do however hope you get your gifts both for your sake as well as the people that bought them for YOU AND YOUR FI, not the people at your old address. Good luck.
Call the UPS office and report a shipping problem, or call the store that you have your registry at and report a shipping problem, it's their fault for sending it to the wrong address, and they should fix it.
I don't think it's the stores fault that it was shipped to the wrong address...it sounds like the OP maybe just never changed their address with the store (which would make it OP's fault, and the reason I think there is not much you can do). Shipping companies like UPS leave stuff outside my house all the time... I'm not sure if there is an official policy or anything. (and also for example, I might sign for a package that is addressed to one of my roommates.)
Well, I hope it works out for the best for you and you're able to get all your stuff back!
@joy2011: I told the person as the registry station to change the address even before things were purchase and apparently they didn't. My password wasn't working at the time otherwise I would have done it. So, yeah, they were shipped to the wrong address. I have a hard time believing I a SOL. If nothing else the people that opened the packages committed a federal crime... I just want my stuff!!! It was expensive stuff and I would hate for my family to have just thrown out all that money for some people we don't know.
@brenna1035: Going up the chain of command is the thing to do, eventually you will get someone who will help. I'd recommend doing it by email, that way everything is in writting. And if you end up having issues email to every email address for the company you can find.
@Ms Hedgehog: opening someone else's USPS mail is a federal offense. Opening someone else's FedEX or UPS box is NOT, unfortunately. Do as much sleuthing as you can....good luck!
@joy2011: I have to agree with you.
OP, while it sucks that you did give the person at the registry station your new address and you were relying on her to change it, I would have made sure to follow up to be positive that my gifts would be sent to my new address. I know a lot is on your mind with planning the wedding, but I think you're SOL. You can try contacting the store, but I doubt that they'll take responsibility. Contacting the people at your old address and reminding them that opening other people's mail is a federal offense would probably be your only other option.
Keep us updated!! Im really curious as to what will happen. Best case scenario is you contact the people at your old address and they have everything there!
Do you have proof that you asked them to change the address? If not it's just hearsay and I doubt they will take responsibility.
I would say your best bet is to go to your old address and hopefully if they did "take" it they will feel guilty with you showing up and just give it back.
Otherwise you are SOL.
USPS lost over hundreds of dollars of Christmas gifts to my niece and nephews one year. I was on them like white on rice for months and I heard from them twice and that was it. The gifts -personalized- were gone.
BTW did you do address transfer at the post office?? If you did and the mail did not get fwd that's another option. Although again I higly doubt they will do anything about it.
I really think the only chance you have of success here is going back to your old address and asking for the packages.
It doesn't sound like you have any proof that you asked them to change the address on the registry (I believe that you did, but without proof/documentation, that doesn't mean much) so I don't think going up the chain of command at the store will get you anywhere.
I do agree that the situation sucks though. Good luck!
I am on the line with them now. It sounds like they are going to give me a gift card for the amount of the gifts. The people at the old address did sign for them so I atleast know they do have them. If I can't get the gift card in the same amount I will be pounding on some doors this afternoon. I just found out another $200 gift was mailed and delivered there yesterday... AFTER I changed my address and it was signed for. The only problem I face now is that I don't know who gave me what and they can't tell online.
Did you try going to the place? My FI moved into an apartment, and expensive textbooks kept showing up for awhile. He asked the office, but they said they didn't have a forwarding address. He just ended up leaving them in a closet when he moved out. Most people wouldn't actually keep wrong deliveries, but they might not have any good options to get them to you.
From my experience with FedEx (hey FedEx guy, go die in a fire) unless the package is insured for a certain amount they don't require a signature. They can just leave it in front of your house and go along their merry, stupid way (yep, I'm bitter). I would think addressing the place your registry was with would be the best first step. Sorry about this, I really do feel your pain.
@Ms Hedgehog: Ohh, I would DEFINITELY be going to their house. "Hi, I know you signed for my wedding shower gifts. Hand them over please and thank you!"
HAHHAA. I would print out the shipping confirmation with their signature! :)
BTW did they sign as you or them??
@Gerbera: Right? That is pretty ballsy right there. To actually SIGN for something that you know isn't yours?! Blood = boiling. Lol.
So they are sending me gift cards in the amount of the gifts delivered wrong. I am still going to go to the old apartment in hopes that they will return our stuff and we can use the gift cards on other things but I doubt that will happen. Either way we atleast are getting the amount of our gifts and worse thing we might have to do it pay taxes and shipping.
@Gerbera: Nope. They signed their names. So me, Balinda, Marie, and Lucy are going to have a chat.
Glad to hear the store is making you whole. That's some good customer service right there.
I'm so curious to find out what these chicks are going to say about your gifts. Keep us posted!
Oh My Goodness! Heads would roll if I were you! That is so freaking unacceptable. How could someone do that!
Edit: Is this a large national chain? If so I would like to avoid it. Will you tell us who the registry is through?
OMG this is so intense ! i wish we could hook up a LIVE CAM to your hat while you went to the door !! please keep us posted
Wow. Who signs for a package that obviously isn't theres?? I hope they are honest enough to give it to you! This is why FI grandparent's address, they live in the same town, is our shipping address. There is always someone there to get the packages in and they won't be moving anytime soon.
I'm kind of on the other end of this situation. I received a package (UPS left it on my doorstep, I didn't have to sign), addressed to me, in my name from someone I do not know. They bought something that was not on my registry. I went on to the stores website and looked under everyperson with a similair name/ wedding date and none of them were registered for this either. I don't know what to do. It is addressed to me and I don't have enough information to figure out who should have received it. I don't want to pay for the shipping to send it back, it's a large package. As a result it is still in the box in my spare room until I decide what to do with it....
@Ms Hedgehog: Is it really right to use the gift cards that were issued for missing gifts if you're able to get the gifts back? I'd be afraid of karma coming back to bite me in the ass.
@lessons: But you got a package addressed TO you, not someone else. And made an attempt to return it correctly. These people obviously haven't.
@lessons: I had this happen- it was either pottery barn or crate and barrel. I found their registry and tried contacting the bride via facebook. She never replied- we brought the stuff back to the store.
@maureen9004: Probably not and it probably wont happen at all. But my bitchy side can dream!
@Ms Hedgehog: lol, I swear to god- whenever I think I can pull anything like that something BAD happens.
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