Post # 1
I ordered a custom monogrammed cake topper from couturecrystals.com that was $160. I waited patiently for 8 weeks for the cake topper to arrive (it took 9) and when it got here, there was a jewel missing when I took it out of the packaging. It was not damaged in the mail, it was simply missing. I contacted the vendor and she said she would mail me a replacement. This was over 2 weeks ago. 8 days ago I contacted her yet again and she tells me that the replacement jewel was already in the mail. I am still waiting and my cake topper is still missing a jewel and I am now 29 days until my wedding. This is the epitome of terrible customer service and now she has ceased responding to my e-mails. I am beyond angry with this company. I would NOT recommend them to ANYONE ever. I can’t even write a review on google so I wanted to place on here in case any brides are considering using their services. I would go with a different company.
Post # 3
What kind of crystal was it? I know Michaels craft store sells some. While it doesn’t resolve the customer service issue, you could maybe replace it yourself if you still want to use the cake topper…
Post # 4
I would want more than a crystal you have to replace by yourself!!!!!
I Would expect A LOT more – like a partial refund or a COMPLETE replacement!
Post # 5
I tried Michaels and Hobby Lobby, but the smallest size they carry at the locations where I live is 5mm, and they are still too big. I have purchased a package of 4 mm crystals online and hope to have them next week. I think they might work. Fingers crossed!
Post # 6
Do you know where it is being shipped from? Or how it was shipped? That might have some bearing on why it it taking so long to get to you.
Post # 7
You are absolutely NOT overreacting! How terrible! You have been more than patient. If I were you, I would post the company name at least here so that others do not use that company. Have you searched through BBB and whatnot? You deserve a new topper or FULL replacement at this point. If it were me, I would contact them every day until this was resolved. It sounds like it’s a war of the wills at this point … and for $160 I would hope that your will is much stronger!
Post # 8
Did you pay with a credit card? If so, you might try contacting them and having them refuse the charge. Sorry to hear… I hope the 4 mm crystals work for you! Good luck!
Post # 9
Yeah. I would be demanding at least a partial refund. If they don’t respond, then dispute that charge with your credit card company or bank.
Mistakes happen with things like this, a missing crystals would normally be no big deal to me as long as it was replaced… but it’s the customer service i’d be pissed about.