(Closed) Unhappy with Florist

posted 6 years ago in Flowers
Post # 3
18 posts
  • Wedding: November 2013

@Kpage:  Hey fellow bee, I will start out by saying that when you are unhappy with a service you MUST address it immediately! with that said, I understand it was your wedding day and there were more important things going on.  If you had a wedding planner, it was his/her responsibility to contact the florist and let them know that you did not received the flowers you agreed upon.

With that said you still have a right to be compensated for your inconvenience. Hopefully you have a detailed comtract that lists the type of flowers and the colors.  I would suggest that you make a copy of the contract and if possible a picture of the flowers you received and bring them with you to the meeting.  Your florist might try to pull a fast on and refer to a clause typically found in floral contracts that say something about whileyou may have agreed upon a certain type of flowers you getting those flowers are based upon season and availaility.  Don’t let them pull that because the clause usually states that you should receive something of equal value.  It sounds like you did not get that. 

You don’t sound like you will go into the meeting yelling and screaming.  if that is your nature, try and play it cool.  before you meet review your contract and come armed but don’t show your hand.  Give them an opportunity to say their piece.  They may acknowledge they made a mistake.  I don’t know what your compensation should be but you should not walk away from the table empty handed.

Sorry for the long story.

Good Luck!

Post # 4
4194 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

somebody screwed up, because you ended up with complimentary colors

blue= orange

Maybe you can get some sort of refund, or maybe another arrangement? I know it’s not going to make up for having the wrong flowers that day, but they should want referrals, and you probably wouldn’t give one now.

You handled it a lot better than one of my friends did at her Destination Wedding. The best woman ended up with the bride’s colors in her bouquet- offered it to the bride, who refused, and her wedding was delayed 45 minutes while she waited for a new bouquet- the cake ended up half melted because of it. 

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