Post # 1
So originally I was justl ooking for a DOC, but I ended up hiring an associate wedding planner from a well respected group in ATL. I went with a lower package, but it still includes things like reviewing vendor contracts, helping secure vendors, venue styling advice, etc.
During the process, several things have disappointed me with my planner from suggesting out of budget vendors and not recalling my budget to forgetting things I have said, emailed, etc. Any one incident on it’s own isn’t bad, but the ongoing problems are worrisome. I emailed the owner of the company and she agreed they weren’t right and promised the planner would do better.
That was a few months ago. Now it is less than 6 weeks from my wedding, and it’s been over 2 weeks since I’ve heard from the planner after I asked for some edits to my wedding program (she’s making it), and some stickers she was making for me (she had the wrong wedding date on them) and a few other items she promised to follow-up on. In addition, at a meeting about 6 weeks ago, she was oblivious to contracts/details that have been posted on our project management site for months. I’m disappointed and stressed that she doesn’t seem to be on top of things and coming at this with energy and creativity for my day. In fact, she doesn’t seem focused on our wedding at all.
My brother was killed in Afghanistan I’m going to be at his funeral in the 2 weeks leading up to our wedding so I had asked her if we could get things done early so I wouldn’t have to worry about it while I was gone, and now I just feel like soemthing is going to fall through the cracks. Shouldn’t she be Communicating more? Following through? Checking in? Giving me a checklist?
Am I being unreasonable? What would you do in this situation with only 6 weeks to go?
Post # 3
- Wedding: July 2012 - The Gables Inn, Santa Rosa, CA
I would CALL the owner and insist on getting a new planner– you complained about a problem and it’s only gotten worse. If they can’t give you someone who can meet your needs they need to refund at least part of your money and still try to proivide better service.
I have been an event planner for over 4 years and there’s absolutely NO excuse for the kinds of issues you’re talking about.
Post # 4
@juliette.eliza: I agree. Review your contract and make sure to have unanswered emails on hand just in case, but call the manager and request a new planner. Event planners are supposed to make the brides lives easier, not more difficult.
Post # 5
review your contract, get a bridesmaid to help you sort this out! this should not be your worry!
Post # 6
I had this happen to me with the venue coordinator in the final 6 weeks before my wedding. Finally, 5 days before the wedding I freaked out and called her boss and demanded that she be removed from my wedding. She was, immediately. Her boss handled my wedding (and all of the issues that had been pending for weeks were handled in a matter of hours).
If I were you, I would just start sending follow-up e-mails cc’ing the owner. Nothing lights a fire faster, IME.
Post # 7
First of all so very sorry for your loss.
As far as the wedding planner is concerned- I would suggest cc’ing their boss. Call the manager and have your contract on hand to get the situation rectified.
Post # 8
@MrsFortuNate: Firstly, I am so sorry about the loss of your brother. I am sure you and your family are very proud of him.
With regards to the WP. Is there someone “above” her you could copy in on emails outlining your issues? If you feel she isn’t being responsive and is not dedicating herself to your special day like she should be, then you need to sort it out now. Explain in the email that you have copied her senior into the email after being worried about the lack of response from her, and the general attitude that’s coming from her. Totally with @MrsLulu: on this matter. There is a company I work with that always seems to drag it’s feet until they see that I copied the MD into the email. When I do that, I usually get a phonecall to tell me that they’re on the case before I’ve even got a chance to open the delivery report. Oh that’s also a good tip – set up your emails to her to have a delivery report sent to you, so if she comes back to you with the “Oooh but I never got that email…” you can tell her “Actually love, it was delivered to your email at 9am, YOU opened it at 9:30am.” Only once to do that to her wil lbe enough to make sure she pulls her fingers out of her arse and gets on with things.
Post # 9
Thanks for all the tips. I’ve actually been cc’ing the owner per her request after I sent my first complaint to her. I think I will have to call her today and try to get this worked out. Unfortunately, it can’t be a face to face as I live a few hours away.
@mrsrangrang – I would love to get a bridesmaid to help sort this out, but my closest bridesmaid is 5 hours away.
I’ll let you all know how it goes.
Post # 10
I think cc-ing the owner on all communications is a really good idea. That way you’ll get a better response but don’t have to do anything more drastic. Good idea, and good luck!
Post # 11
What does your contract say and how much are you paying her?
Post # 12
Our contract doesn’t necessarily state how often she will check email or if she will remember details about my wedding,
But it does state that she will help with vendor selection/suggestion, vendor contract reviews, creative vision, and be avaiable by email and phone, etc.
I am paying $1,500 for her services and paid half upfront. My contract does not state when the second half is due, so I do not plan to pay it until these issues are resolved.
Update: I just sent the owner a follow-up since I have already been cc’ing her on emails for months (everything after my first complaint). We will see what happens
Post # 13
Sorry to hear about this. I had some issues with my DOC leading up to my wedding (I posted a thread about it if you’re interested) and things never got better – they actually got worse. I would ask for a different coordinator to be assigned immediately.