(Closed) Unreasonable Expectations of Wedding Planner?

posted 5 years ago in Etiquette
Post # 3
Member
3472 posts
Sugar bee
  • Wedding: July 2012 - The Gables Inn, Santa Rosa, CA

I would CALL the owner and insist on getting a new planner– you complained about a problem and it’s only gotten worse.  If they can’t give you someone who can meet your needs they need to refund at least part of your money and still try to proivide better service. 

I have been an event planner for over 4 years and there’s absolutely NO excuse for the kinds of issues you’re talking about. 

Post # 4
Member
1375 posts
Bumble bee
  • Wedding: September 2012

@juliette.eliza:  I agree.  Review your contract and make sure to have unanswered emails on hand just in case, but call the manager and request a new planner.  Event planners are supposed to make the brides lives easier, not more difficult.

Post # 5
Member
701 posts
Busy bee
  • Wedding: January 2004

review your contract, get a bridesmaid to help you sort this out! this should not be your worry!

Post # 6
Member
1271 posts
Bumble bee
  • Wedding: June 2012

I had this happen to me with the venue coordinator in the final 6 weeks before my wedding.  Finally, 5 days before the wedding I freaked out and called her boss and demanded that she be removed from my wedding.  She was, immediately.  Her boss handled my wedding (and all of the issues that had been pending for weeks were handled in a matter of hours).  

If I were you, I would just start sending follow-up e-mails cc’ing the owner.  Nothing lights a fire faster, IME. 

Post # 7
Member
506 posts
Busy bee
  • Wedding: September 2013

First of all so very sorry for your loss.

As far as the wedding planner is concerned- I would suggest cc’ing their boss. Call the manager and have your contract on hand to get the situation rectified. 

Post # 8
Member
1813 posts
Buzzing bee
  • Wedding: February 2012

@MrsFortuNate:  Firstly, I am so sorry about the loss of your brother.  I am sure you and your family are very proud of him. 

With regards to the WP.  Is there someone “above” her you could copy in on emails outlining your issues?  If you feel she isn’t being responsive and is not dedicating herself to your special day like she should be, then you need to sort it out now.  Explain in the email that you have copied her senior into the email after being worried about the lack of response from her, and the general attitude that’s coming from her.  Totally with @MrsLulu:  on this matter.  There is a company I work with that always seems to drag it’s feet until they see that I copied the MD into the email.  When I do that, I usually get a phonecall to tell me that they’re on the case before I’ve even got a chance to open the delivery report.  Oh that’s also a good tip – set up your emails to her to have a delivery report sent to you, so if she comes back to you with the “Oooh but I never got that email…” you can tell her “Actually love, it was delivered to your email at 9am, YOU opened it at 9:30am.”  Only once to do that to her wil lbe enough to make sure she pulls her fingers out of her arse and gets on with things.

Post # 10
Member
12833 posts
Honey Beekeeper
  • Wedding: November 1999

I think cc-ing the owner on all communications is a really good idea.  That way you’ll get a better response but don’t have to do anything more drastic. Good idea, and good luck!

Post # 11
Member
5007 posts
Bee Keeper
  • Wedding: September 2013

What does your contract say and how much are you paying her?

Post # 13
Member
989 posts
Busy bee
  • Wedding: September 2012

Sorry to hear about this.  I had some issues with my DOC leading up to my wedding (I posted a thread about it if you’re interested) and things never got better – they actually got worse.  I would ask for a different coordinator to be assigned immediately.

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