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Custom Aisle Runner Question

Unreasonable request? Am I missing something?

posted 3 years ago in Food
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    Helper bee
    ju1244    11/1/08   New York City

    Well so far I've had only a few niggling problems with my hotel catering manager--now I am REALLY at odds with this one.  Please tell me if I am wrong.  We are having a plated dinner of 5 courses--the 5th course is MY CAKE.  With me so far?  So, the director is telling me I HAVE TO serve a hotel dessert FIRST and my cake later.  I explained that I did not want to have 2 desserts, as it stands my cake is 2 flavours (and we overbought big time) so everyone is going to get 2 really big pieces of cake.  ANYWAY, I dont want a hotel dessert on top of my cake.  I just want my cake for my wedding.  I was clear about this, I am already paying a per person price so I am not asking for a discount, only asking that they NOT serve an additional dessert.  She wrote back that it would give guests a longer time to admire my cake.  Well she may be right but lets be honest, the people who are interested in looking at my cake will look at it, those that arent will probably see that I am cutting into some cake sort of wedding cake.  Regardless I told her I didnt care about that and I just wanted to forego an additional dessert.  

    Next she wrote back telling me that they always finish off with one of their desserts, I said I understand that, and that I am sure it is lovely but really, I only want my cake.  I made it clear I understood the price would not change. 

    Then she wrote back saying that the CHEF and the CATERING DIRECTOR insisted on "finishing the meal well".  As my cake person is among the most expensive in the area, and well, fabulous...featured in the Knot, 2 Town and Country weddings etc...I have no doubt it will be a fabulous finish to the meal.  I even enlisted the opinion of said cake artist, he is appalled, asked a coordinator friend of his and says I should be able to get what I want.  

    I discussed this with my FI and he got all lawyerly about the whole thing so I said, nevermind honey, I will deal with this.   Whatever the reasons of Miss Catering---is this really too much to ask?  To lighten the load of her serving staff and kitchen?  HELP!

     

     

     
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    Hyacinth    December 7, 2008   Beverly Hills

    Preposterous!  I would be tempted to send her a copy of "Five Easy Pieces"

    On second thought here's the link on Youtube

     http://www.youtube.com/watch?v=6wtfNE4z6a8

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    1. Unreasonable request?  Am I missing something? :  wedding cake catering manager Img autumn_front.jpg (45.4 KB, 14 downloads) 2 years old
    2. Unreasonable request?  Am I missing something? :  wedding cake catering manager Img keira.jpg (41.6 KB, 91 downloads) 2 years old
     
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    tberry      

    Check your contract and see what it says. Then ask to have a meeting with you the catering director, the chef and your husband. If you have to include the coordinator do so. Sit down and discuss the entire meal and bring up the dessert last. Be sure to rave about what food you are planning on having for the other 4 other courses and any passed apps. Then speak to them about how long and diligently you searched for a cake maker and how much you loved the tasting you did. Mention how big your cake is and haw you are planning on serving each guest two pieces. Then mention how full they are going to be from the meal and how they will be simply stuffed by the time they get to the cake. Then say that you understand that they normally provide a dessert but how you would prefer not to stuff your guests with 2 dessert courses and perhaps they could provide a strawberry or some berries for each plate of cake instead of providing dessert. If that is not enough to sooth them, maybe they could create a cookie or something that is in the shape of your monogram or the first letter of your new last name to sit on the cake plate.

     
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    chelseamorning    November 1, 2008   Washington, DC/Atlanta

    They are being ridiculous! Good grief. It sounds like they think their reputation as a hotel is riding on them serving their own dessert. Hold you ground and eventually they will have to give in. I don't even think you have to play nicey-nice about it---be straightforward and firm. It's your wedding, you should be able to serve whatever (hotel) food you want there.

     
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    kenziegirl    July 9, 2008   Seattle

    I agree that you should approach the catering director.

    Perhaps the solution is to offer a dessert of theirs along side yours (as mentioned above -- perhaps some fruit or maybe a sorbet).

    What an odd situation this catering manager is presenting you with. There's no reason to serve 2 desserts.

    If that doesn't work, let FI get all lawyerly. 

     
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    dreambml    4/12/08   Boston

    Hahaha...sorry, this is strange.  Apparently they are proud of their food.  At least you know its really good food though, instead of some crap wedding food.  ANyway, you should be able to get what you want.  If you don't want the dessert, you don't have to have it.  And tell them that flat out.  That being said, I don't think other treats will hurt.  We had cake, chocolate covered strawberries, and cheesecake lollipops.  No one complained, everyone kept eating....I think its nice to have choices and stuff.  Also, not everyone likes cake.  My husband hates cake, won't eat it.  So the other stuff was good to have.  I mean, if you have to pay for it anyway, just serve it.  No one will complain.

     
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    BeadFlora       WI

    LOL... that's a good point dreambml. Didn't even think of that. More sweets the better!  

     
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    bluebell    June 23, 2007   NYC

    I like kenziegirl's suggestion - request sorbet or fruit to be served WITH the cake.  It's nice for people who don't like cake, (hopefully) satisfies the "must serve dessert" desire of the caterer, but won't overshadow the cake. 

    I too agree that if I were at a wedding and was served two desserts, I definitely wouldn't complain :-)  but I think they are being completely unreasonable and should honor your request.  If you don't want a price discount, how hard is it to NOT do something??  I'm sort of tempted to ask them to make the most difficult and time consuming dessert and then somehow sabotage it so they can't serve it at the last moment, but they still get to "do" their dessert.  Mwahaha.

     
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    Habibi      

    we're serving a plated dessert AND cake. a lot of people don't bother with cake and my parents are all about giving our guests more food. plus it comes with our package.

    perhaps they can use the money you are paying for something else? fruit like pp mentioned or a tray of chocolate covered strawberries at each table are always a welcome addition.

    and I have to agree, it's strange for her to give you such a hard time. One less item to serve is money in their pocket since you aren't asking for a reduction in price. very weird.

     
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    jilian    April 28, 2007   Blacksburg, VA

    Seems weird to me.  You should get what you want.  But... IF they won't budge.  Why not trying making 'their' dessert chocolate covered strawberries or something light like that to compliment your cake?

     
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    haselwand    12/20/08   Indiana/Las Vegas

    I find that really odd. Our hotel also includes dessert in the cost per person. Once they discovered we are having cake, they offered to add another vegetable or comp some of the appetizers. I would be firm with them!

     
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    MrsSchwingDing      

    I had a similar issue with my caterer.  I absolutely adored my cake and didn't want to serve some other sweet before it.  So I asked if instead of a second plated desert could they could pass a selection of mini desserts (mini-cannoli's, chocolate covered strawberry's, cheesecake bites, etc) hors d'eouvre style instead.  They were hesitant at first, but agreed.  It worked out really well.  People ate the cake and then once the dancing really began our guests really enjoyed having sweets available at their fingertips.  Plus the caterer got to showcase their pastry skills in a unique way. 

     
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    Hyacinth    December 7, 2008   Beverly Hills

    I am so glad you got so much input but as I understand it you DO NOT WANT a 2nd dessert and that is your choice.  So it doesnt matter if its fruit or strawberries or anything, if you dont want it just say no.  You are actually making it easier for the hotel and this is UNREASONABLE.  Its your wedding!

     
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    Amy       New York City

    i noticed that you are getting married in new york city??  i just got married there and we had the same thing.  we had to serve a dessert and then the wedding cake.  i didn't object since i thought people would enjoy a 2nd dessert.  plus since my cake was chocolate and vanilla, i did a fruit based dessert which gave guests some variety.  as to why they as standing firm, i don't get it but my "chef" also had comments on my menu choices... ie.  i picked 2 tuna things and he "suggested" i change one to something else.  Also pancetta showed up 2x in my menu and he "suggested" removing one of the pancetta as not to be too heavy and duplicate.  I took all those comments in stride b/c i didn't care but maybe its a New York thing???

     
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    Amy       New York City

    i noticed that you are getting married in new york city??  i just got married there and we had the same thing.  we had to serve a dessert and then the wedding cake.  i didn't object since i thought people would enjoy a 2nd dessert.  plus since my cake was chocolate and vanilla, i did a fruit based dessert which gave guests some variety.  as to why they as standing firm, i don't get it but my "chef" also had comments on my menu choices... ie.  i picked 2 tuna things and he "suggested" i change one to something else.  Also pancetta showed up 2x in my menu and he "suggested" removing one of the pancetta as not to be too heavy and duplicate.  I took all those comments in stride b/c i didn't care but maybe its a New York thing???

     
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    Jayme-Lyn    July 18, 2009   Oklahoma

    First of all, while I admire a good cake, my first thought is: "When are we going to get to eat this sucker? It looks so good!" Totally with you on this one.

    My suggestion is to skip to the hotel manager. Sounds like the person you are dealing with just isn't quite getting it.

     
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    JustMe    2009  

    I agree with most... I don't think it should be such a big deal if you don't want their dessert.  Especially if you are still planning on paying full price for the menu.

    But, if you can't get anywhere with them, look on the bright side before you let it stress you out too horribly.  The suggestions of fruit or sorbets would work great, especially if a guest didn't prefer cake.  Good luck!

     
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    pinwheelspoprocks    October 10, 2009   Los Angeles/CA

    "more time to admire the cake" LOL. As if that is their concern.

    They clearly want to showcase their desserts (ie pastry chef) and that is not your problem. However my fiance and his family do not love sweets (crazy I know) and I suspect that they are not the only people that don't care about having dessert.  I like the fruit or sorbet idea - make your own ice cream sundaes are big right now but I have a sneaking suspicion that they'll want you to choose from their list of signature desserts. 

    I'd say that I want to speak with the Catering Director and pastry chef. I'd be curious to know if they get their desserts elsewhere and that's why they are pushing so hard for it.  Pastry chefs are typically super creative so s/he'd probably do anything you want.  It's your wedding for goodness sake.

    If all else fails, let your FI do his thing. Or, and I am so sorry for suggesting this but it was the first thing that popped into my head when I read the post, tell them that your family/his family are health nuts and they don't believe in dessert.  The cake is okay because it's a tradition but if there's another dessert, a lot of food will go to waste. Let them mull that over.

     
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    mamamiya    Sept. 13th 2008   California

    i don't know if someone has already recommended this, but you can have a vienesse table set up with the desserts they intended to serve which would be just as good. The guests would assume you spent more money on dessert when it's actually the one that the hotel is insisting on serving. Hope this helps!

     
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    ju1244    11/1/08   New York City

    Hi, thanks to everyone who wrote in with suggestions of how I should cope with the mandatory dessert but I guess what I really need are ideas to overcome this I DO NOT WANT a 2nd dessert, not berries, not sorbet not anything, it is very important to me that I serve only my cake.  

     It is not too rich to say that this spoils my childhood wish for my wedding.  I have given in on so many things, especially those that made peoples lives easier--this just makes more work to serve a 2nd Dessert.  No one is inconvenienced and just to be clear the hotel does not make cakes, they will not, I HAD TO choose one from their list of approved vendors.  I did that, now they want me to choose from their list of desserts in addition.  Thank you for the bee that got a laugh about the excuse of giving people a chance to admire my cake--I agree it is preposterous.  

    I have tried everything, asking for a cheese course, an additional appetizer, they insist on serving one of their sweets but it is not in my contract anywhere.  I dont want to cross that line b/c once I do...I will prevail on this but I will lose in the end.  Beyond my personal wishes, 1/3 of my guests are coming from Italy, they already think all Americans are gluttonous pigs, I have many guests that are coming from Japan, (pretty much the same sentiment but couched slightly better) But even if I had only American friends coming (and yes many are coming from Texas) I just want what I want.  At this point I think I need clever (or crafty) suggestions because reason isnt cutting it.  Any suggestion will be appreciated (truly ANYTHING)

     

     
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    Sparkles    ~*A June 2009 Bride*~   Ca

    You sound frustrated. I am sorry to hear that.

    I would either a) look over your contract very carefully and review it with whoever wrote it (most likely the person giving you grief)  b) write a detailed letter to corporate explaining what is happening to you (send them a copy of your contract as well) c)  Request a meeting with everyone at the same time: this director, chef and catering director and openly discuss your concerns- contract in hand.

    And lastly option D.... stick your fiance on them. Sometimes a little lawerly talk will help move things along.

    But look. If your contract doesn't include two desserts- throw that in their lap. It's not about being clever, it's about choosing your battle and being persistent. And it's about who you voice your concern to. Go to their boss, go to their supervisor, speak with the head dude that can get things back on track for you. And if this is really going to put a riff on your day having two desserts- then don't go with these people? Which is hard for me to say since most likely you put a deposit on the location. But seriously, why do vendors feel like imposing something on people? You are paying them, why don't they just do what you want and they make it work to the best of their abilities? 

    It sounds like you are dealing with a power play. The only way you will "win" is by not doing business with them (or at least threatening it).

    "...more time to admire the cake:-->*wow*< that is the silliest thing I have ever heard btw. 

     
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    tberry      

    Can you ask them to donate the dessert course to a charity event? This way people experience the course but it is not at your wedding.

     
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    ju1244    11/1/08   New York City

    TBerry-you are so funny and brilliant!  Obviously I wanted to laugh because I grew up with my mother telling me that children were starving in India.   I just might ask, any suggestions of a charity that needs a dessert?  

     
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    caliocteach    8/9/2008   California

    Find out if there is a school in the area that could use the dessert for an event! I teach high school and if I was told that we would be getting dessert donated to us for  a few hundred kids I would FIND a way to create an event for it!

    You need to stick to your guns, get your "lawyerly" talking FI involved, and bring a copy of your contract with highlighted points. Have a talk with all parties involved and don't leave until you get your way!!!

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    emileee       San Jose, CA

    since they are being so ridiculous about this, i think you can be equally ridiculous with them and tell them something preposterous, like your guestlist is filled with sugar-crazed diabetics with no self-control so if you present them with too many desserts, they will go nuts and put their health at risk. 

    the donation idea is a great one too (and a little less immature...hehe).  there are plenty of soup kitchens and shelters in nyc that would welcome the donation!

     
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    JanieLeigh    May 22, 2010   Virginia

    i just don't understand. this is YOUR wedding, right? have you tried just saying, "no, we will only have one desert - our cake. end of discussion." and if they try to come back with another LAME reason why they need to serve their desert, just say no again. no. no. no. i know that takes *ahem* balls, but maybe you just have to give them a definite and FIRM no, without any explanation and without listening to their whining. i'm a substitute teacher, so im used to doing this, and it works - at least with elementary school kids (and those caterers sound a lot like the kids i teach!)

    if that's not your thing, i do like the charity idea. i'm not sure if they'll go for it, but it sounds like a lovely idea!

     
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    Lizziemom    June 23, 2001  

    I have planned lots of special events and dealt with hotel caterers.  They are mostly self-fulfilling which explains your situation some.  However, the catering manager needs to be reminded that the customers wishes are always the most important, and most importantly RIGHT.  I agree with a previous post that what they are wanting to do is so show off their pastry chef and a hotel creation.  You just have to be FIRM and say -- no thanks on your dessert we are having cake. 

     
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    Anonymous      

    I work for a hotel events department and what you have just said about the catering/hotel company is crazy.  The fact that they are insisting that they serve their dessert before your cake is the most asinine thing I have ever heard.  Insist on a 1st course, 2nd course, possible intermezzo, entree and then your Cake for dessert.  End of story.  If they can't accommodate your request they don't know what customer service is about.  If it is a cost issue on their part then ask them to upgrade the other courses to better, unusual, expensive items to meet what I am guessing is a F&B minimum.

    Good Luck!  I would love to hear the outcome on this one.

     

     

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    ju1244    11/1/08   New York City

    I am dying to hear the outcome myself!  It is definitely not a cost issue b/c I pay whether I serve it or not, which is why they are driving me batty!

    Tomorrow (I guess) I sic my Lawyer/Fiancee on them.  I just didnt want to end up in a mexican standoff--and yet I feel like I AM AN ADULT, why do I have to even HAAAAVE this conversation!

     
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    Sparkles    ~*A June 2009 Bride*~   Ca

    ju1244-- Hilarious... This is going to be the best lil showdown. Vendor versus Bride. Bride versus Vendor... Now Groom versus Vendor...

    Please keep us posted! And I will keep my fingers crossed for you!

     

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