Unresponsive wedding vendors.. is wedding season to blame?

posted 2 years ago in Beehive
Post # 2
Member
716 posts
Busy bee

Have you tried calling or are you emailing?  I think most vendors are probably on their feet vs. sitting in front of a computer, so you may have more luck if you call.

Post # 3
Member
527 posts
Busy bee

This is unacceptable regardless of how many months out you are. You are paying for a service and part of that includes being there to answer your questions/ease your anxiety.

I usually get a response after a strongly worded, yet professional email. Otherwise, call until your fingers fall off.

Post # 4
Member
51 posts
Worker bee

It is sad to say but I have always had more luck when I have my fiance follow up as well. I don’t know if it’s the idea of him being a man or just that two people are contacting the vendor. I will say though, I border on annoying when someons doesn’t respond. It’s not the greatest trait but If I’m paying someone, there is a level of communication that I expect. I will always follow up phone calls as well.

Post # 5
Member
191 posts
Blushing bee
  • Wedding: May 2015

I’ve also been hitting a wall with some vendors while others have been great (I’m with you on being 9 months out). I would also give them a call, especially your photographer, to get that contract. Same with my own work, I sometimes lose track of e-mails so a polite follow-up might help. 

Post # 6
Member
345 posts
Helper bee
  • Wedding: May 2014

Most of my vendors were great, but for the very few who were somewhat unresponsive (and this was more like 4-5 months out even) I tried contacting on a regular basis until I heard back. While it’s not close enough to start to panic or anything, the unresponsiveness is definitely a slight red flag.

When my original photobooth fell through (long story, but I think the family owned business went under and they never bothered to contact anyone and I ended up losing my $150 deposit) I went with another company. When I explained to them what happened, their response was that the customer should NEVER have to chase a vendor. They are working for YOU. While they are obviously busy people, the fact is that they should not have agreed to provide a service for you if they were overbooking themselves. 

My personal opinion is that a vendor should be able to get back with you within 24-48 hours. Even if they get back with you to say “I got your voicemail/email/missed call and I’m a bit busy right now, but I will get back to you by ____.” That tells me that at least they acknowledged me, and then I hold them to the date or time they said they would reply. I’m sorry, but it’s my belief that you can at least get back with someone in 1-2 days even if just to tell them that you need a few more days before you can talk about their needs. If you’re chasing a vendor around this early, that could be a problem down the road. But I would just keep trying until you’ve reached them.

Post # 8
Member
721 posts
Busy bee
  • Wedding: February 2015

Don’t waste your time emailing the vendor, pick up your phone and give them a call.

Two weeks ago, I had an issue getting ahold of one of our wedding vendors. (it’s an amazing vintage rental company) But, I had only contacted them via email. And when I called her up, she said my email had gotten overlooked, apologized, and was so happy that I called to follow up.

Post # 9
Member
51 posts
Worker bee

I’m not sure yet if being annoying is helping but I know that I work in sales so I have been using a lot of those tactics 🙂

Post # 10
Member
560 posts
Busy bee

Sara1923:  Well, to get your money’s worth and to ascertain whether it is a scam which I doubt, I would phone the photographer and say you want to discuss the theme and types of shot you want for your wedding. I would imagine if he were bona fide he would agree to the meeting? Then you can tell him to bring a copy of the contract, but I’m sure he’s aching to get his hands on the rest of it so he probably would turn up to your wedding even if the contract never appeared again.

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