(Closed) *Update #2* on: Help! Did they Solder this Wrong…

posted 6 years ago in Rings
Post # 3
Member
1830 posts
Buzzing bee
  • Wedding: November 2014

It sounds like one way or another, you are going to get this resolved. If you REALLY want to return it, just keep escalating and calmly stating that is what you want and that you have zero confidence, and they will eventually appease you. Good luck 🙁

Post # 4
Member
11273 posts
Sugar Beekeeper
  • Wedding: April 2012

i am so sorry you have to deal with this.  your ring is so beautiful.  it’s one of my favs on here.  hopefully you will get this resolved some way.  i do agree that their work is very sloppy and unacceptable.

if you do get a new ring, i hope it’s the same style.

let us know how it all turns out.

Post # 6
Member
62 posts
Worker bee

I can’t believe they would try to blame you for such obvious mistakes on their part! My wedding band is from Kay and they have done some questionable work for me too. I hope that everything works out! It’s such a shame because your rings are so beautiful.

Post # 7
Member
11354 posts
Sugar Beekeeper
  • Wedding: May 2009

I am so sorry to hear about all of this! This is the first one of your posts on this topic that I’ve seen. I hope you receive the best possible resolution, and I’m glad that you finally reached someone who is willing to help you!

Post # 8
Member
1267 posts
Bumble bee
  • Wedding: February 2011

Ugh, I’m hoping you can just get a refund…my wedding band is from Kay and it actually just broke a couple of weeks ago because they sized it in the worst possible spot of the ring (very bottom). I’m now worried the ring will become a huge problem/hassle and I’m hoping they will just refund or replace it.

Post # 9
Member
14317 posts
Honey Beekeeper
  • Wedding: June 2011

Wow. I’m sorry you have to deal with this.  They did an awful job!!  I cant believe the jeweler would even call that complete and try to give it back to you!  I’m glad to hear they are willing to do something about it though.  Hope it works out.

Post # 10
Member
3000 posts
Sugar bee
  • Wedding: July 2012

I’ve followed your ring journey and I’m really glad it sounds like you’ll get a FINAL fix for this!

Post # 12
Member
4327 posts
Honey bee
  • Wedding: January 1992

@MrsElopement:  It’s also stupid that they are trying to blame you because “the rings don’t match.” If some asswipe tried to tell me this, I would counter that they still accepted the work to solder the rings together in the first place. Being the experts, it was their duty to refuse the job, and tell you why it was impossible. You are not a jeweler, and have no idea what can and can’t be done. It’s up to them to be the professionals, and if they know something isn’t going to work, to advise against it, and refuse to provide a damaging service. Idiots. 

Post # 14
Member
4327 posts
Honey bee
  • Wedding: January 1992

@MrsElopement:  I hope it comes out favorably for you. Stupid Kay. I’m mad on your behalf.

Post # 16
Member
1013 posts
Bumble bee

I am SO glad they are in agreeance that the work is unacceptable.  I would stay clear of soldering your next set.  Its very easy for them to damage the rings.  

Good luck, sounds like one way or another you will have this resolved finally!!

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